Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Icyblue (AT&T)
Average customer rating
4.7
(3,757 Reviews)
Rating breakdown 3,757 reviews
5 Stars
2,994
4 Stars
575
3 Stars
124
2 Stars
30
1 Star
34
88%of customers recommend this product.
(
133 out of
152)
Customer Reviews for Samsung - Galaxy S25 256GB - Icyblue (AT&T)
Customer Rating
2
No SD Card or Headphone Jack.
on November 8, 2025
Posted by: Lune
from Rhode Island
Expertise:Intermediate
In general, this is a fairly decent phone. However, there are some 'new' features which are pointlessly enraging. I've had multiple phones in the past, but this is the FIRST to decide to omit the SD card slot. I've had to clear out storage every few months, which is a major time sink, and I don't want to have to clear apps that I enjoy or need, or relocate or get rid of photos that I cherish. I've never had the video recording time limit, except for this phone. Yes, there is Google Drive and OneDrive, but I don't want to put all of my information in Google, which is getting less tolerable and trustworthy by the day, and OneDrive is going to be difficult to navigate since I don't typically use Microsoft software. There are storage apps which are wholly unintuitive and do not work. DropBox has a ridiculous limit. I've even tried putting everything on a flashdrive, but I don't like how inconvenient it is to fish for a flash drive just to see a photo of my wife from a year ago, plus it disorganized my photos' time stamps, so they're all out of order now, so flashdrives aren't a reliable solution for this either. SD cards are imperative to the ability of the phone's owner to be able to keep all of their information and storage local and comfortably accessible. What is less new yet still as frustrating is the abandoning of the headphone jack. Headphone jacks meant you only ever had to carry around a single pair of earbuds, not a bulky case for your phone and a normal pair for literally everything else. It also meant we didn't have no choice but to deal with trying to connect to bluetooth and somehow accidentally streaming sound to a TV and then disconnecting and reconnecting and etc etc etc. Headphone jacks were simple, easy, reliable, and intuitive. This... simply put, is just not. And I do know that there are splitters that can be connected to the phone to lead to a charging port and headphone jack, but I've had to go through 3 of those with my past phone and they never worked. I will admit that I never tried that with this phone, however, phones are already so expensive, and this is just adding more expenses on top of that, for something that could have easily been added onto the phone itself. This is a smaller perk of headphone jacks, but I know having charms connected to headphone jacks was quite popular before this forced transition away from headphone jacks entirely. While I never had any, I know it was rather popular and they did look nice and add a personal touch to a person's phone. Now, I am aware that your excuse for getting rid of these crucial features on phones is that it helps make the phones more waterproof. I, personally, have never heard of anyone's phone being damaged because they got water *in the headphone jack*. The charging port? Certainly. Dropping the entire phone in water? Again, not uncommon. But the advice is always to get the water out of the charging port. Headphone jacks were never a waterproofing issue, and if they were, I'm sure it was barely noticed, as it was completely a non-issue for every single person I've known. It may be an issue in manufacturing, however, it has been a very easily solvable issue ever since phones had headphone jacks. The SD card slots were also so tight and so small that, again, it seems nearly impossible to get water in there, especially to a harmful extent, and especially without first damaging the much more damagable charging port. Also, there is still a hole for the microphone at the bottom of the phone! Water could surely much more easily get in there than an SD card slot, and it doesn't seem like much of a waterproofing upgrade when the headphone jack was, again, not much of a problem. At least give users the option to opt for bluetooth and wireless or to stick to the reliable earbuds. And the lack of an SD card has really been killing me. There have been plenty of people complaining about the lack of headphone jacks and SD cards, but I haven't seen one person here claim that it's a brilliant idea and makes everything so much easier. Even so, I'm sure you would make more money and happy customers if you allowed for a choice. Even with a separate phone which is exactly the same but includes the headphone jack and SD card slot, so that you don't have to include them for those who don't want them (because, let's be honest, money is the real reason why the headphone jack and SD card have been forgone), but at least those who do need them are more likely to continue to purchase from Samsung rather than seeking alternatives, which do include a headphone jack and SD card slot, elsewhere. I loved having physical components to phones. They were easy and intuitive. This, again, is just not.
I also don't like AI being everywhere. I managed to turn most of it off, but it's still taking up space in my phone. I know many people think that it's a "step into the future," but at least, again, make it optional. I truly hate AI, and I know many people disagree, but plenty of people also do agree with me that AI does not belong on their phones. Even with the "AI Topics" on this review screen — why should I have an AI telling me what to say in my review of a product! It doesn't know my gripes or What I enjoy about the product. And it's a harmful waste of energy.
Other than the obvious complaints, the phone seems to be a fairly decent standard phone. Nothing unordinarily positive and notable.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello Lune, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know that changes to the hardware and usage of your device can come with a learning curve and cause frustration as you adjust to these changes. We have provided a link to the full manual for your device, as using a USB-C to headphone jack adapter can require some settings changes to operate fully. We have also shared a link to the Samsung Support Team if you would like assistance with different storage options, and best organizing your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Grady
Verified Purchase:Yes
It seems that the S25 has a downgraded screen from previous models. The screen scratches easily. In less than a month the screen developed a deep scratch from normal use. I had a S21 for 4+ years and never had a scratch. Additionally, this screen is a dust magnet. Anytime I take it out of my pocket the screen has dust all over it.
Response from Samsung USBy R&R Team, December 1, 2025
Hey Grady, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and wanting the peace of mind that comes with the assurance of durability. We do have screen protectors available for your device to help provide this peace of mind, and assist with the dust you mention experiencing with your phone. We have provided a link to the Samsung Support Team to assist you if you have questions about available accessories. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Like the size and the color
on October 16, 2025
Posted by: BlueZealand
[This review was collected as part of a promotion.] The small version is nice and the pink color is great
Value
4
Response from Samsung USBy R&R Team, October 17, 2025
Hi there BlueZealand, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the size and appearance of your new device. We have provided a link to the full manual for your phone to help you discover the amazing features of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you have any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Great phone.
Snappy user interface, good build quality.
I prefer the smaller sized Samsung phones (s10) so if you are looking for something a little smaller sized than the standard phones today, this phone is a good fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Jason, we appreciate your feedback on your Samsung Galaxy S25. We love hearing how much you are loving the usage of your phone, find the usage fast, and that the device feels good to you in your hand. We have provided a link to the complete manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on February 20, 2025
Posted by: Curt1s7
[This review was collected as part of a promotion.] This phone is amazing. Super fast speed opening apps. Great for quality pictures. Game play is excellent. You won't be disappointed in the purchase. Advanced Ai makes everything easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous phone
on March 5, 2025
Posted by: Blondy
[This review was collected as part of a promotion.] Love the color, great size, easy to use. Wish the fingerprint was on the side buttons instead of the screen, otherwise no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TRULY THE BEST!
on June 14, 2025
Posted by: TienAngel
[This review was collected as part of a promotion.] I recently took the leap and upgraded from my trusty Samsung Galaxy S21 Ultra to the all-new S25, and I couldn't be happier! This phone is lightning-fast, and the camera? Absolutely stunning! The array of innovative features it comes with is like a playground for tech lovers. I’m especially excited about how they've integrated Galaxy AI, making the phone not just smarter but also more intuitive. As a dedicated Samsung Galaxy fan for over 30 years, I’ve seen firsthand how these devices evolve and improve year after year, and the S25 is no exception! I’m officially a lifelong supporter of Samsung Galaxy – there’s simply no other phone that could ever capture my loyalty like this one does!😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I think it needs some more work.It's not what I th
on July 31, 2025
Posted by: Fairchild
[This review was collected as part of a promotion.] In the AI I don't like it very much on this phone.It's not as good as Google or when you use.Hey google is better than gemini
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hey Fairchild, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team and your complete manual to help you with the settings and capabilities of your device, and assist you directly if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US