Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Mint (AT&T)
Average customer rating
4.7
(3,729 Reviews)
Rating breakdown 3,729 reviews
5 Stars
2,976
4 Stars
574
3 Stars
123
2 Stars
28
1 Star
28
88%of customers recommend this product.
(
121 out of
137)
Customer Reviews for Samsung - Galaxy S25 256GB - Mint (AT&T)
Posted by: Grams
Verified Purchase:Yes
I love my new phone, it is easy to use smaller than my last one and a lot faster too
Response from Samsung USBy R&R Team, February 20, 2026
Hey Grams, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are thrilled to hear how much you love your new phone, and that you find it comfortable in your hand for prolonged usage. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone starts out great, quickly falls off
on December 6, 2025
Posted by: Keen14U
[This review was collected as part of a promotion.] I was excited to get the new Galaxy and even signed up for a new service account. For the first month, I was very pleased with its performance but since then it has become very lackluster and inconsistent. The touch screen can be annoyingly unresponsive and my apps often have to be stopped to work properly (and I don't have that many apps to begin with). Despite keeping it updated and serviced, it looks like I'll have to replace it soon.
Value
3
Response from Samsung USBy R&R Team, December 10, 2025
Hey Keen14U, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear you were so pleased with the setup and usage of your device in the beginning. We have provided a link to a few articles to help you with the speed and responsiveness of your device, as well as if you are experiencing freezing with your apps. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Alaska
Expertise:Expert
Verified Purchase:Yes
Upgraded from an S23 and I'm very happy. The S25 is very responsive, slightly thinner and lighter which is good for me. The screen is crisp, clear, images load quickly. Overall a positive upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Rebecca, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how pleased you are with the responsiveness, lighter design, and appearance of your device. We have provided links to resources to help you discover all of the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Frank G
from California
Expertise:Intermediate
Verified Purchase:Yes
After six years with the Samsung S9 and over three years of no software updates, an upgrade was overdue for security at the very least. The Snapdragon processing speed of the S25 is leaps and bounds over the S9's, running 5G in the wild and 6E at home. I do miss the edge display and rear-mounted health sensor on the S9, which probably will force me get a Samsung watch or equivalent for what I had as standard feature in the old phone. For the most part though, it is a positive upgrade.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, February 18, 2026
Hey Frank G, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are enjoying the enhanced connectivity and capabilities of your device. The addition of a Galaxy Watch allows for continuous health tracking which can help you better meet your health and fitness goals. We have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Loving My Samsung Galaxy S25!
on March 11, 2025
Posted by: EmilyJ
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy S25, and I couldn’t be happier! The display is stunning—super bright, smooth, and incredibly sharp. Everything from scrolling to streaming looks flawless.
The camera is next level! The photos are crisp, even in low light, and the AI-powered enhancements make every shot look professional. The zoom is seriously impressive too.
Performance-wise, this phone is a beast. Apps open instantly, multitasking is seamless, and the battery life easily lasts me all day. The fast charging is a game changer—I get hours of use with just a quick charge.
Samsung really nailed it with the design, too. It feels premium, lightweight, and fits perfectly in my hand. Plus, One UI keeps things smooth and intuitive.
If you’re considering an upgrade, the Galaxy S25 is absolutely worth it. It’s fast, powerful, and packed with features that make daily use a joy. Highly recommend!"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
jkphone
on March 16, 2025
Posted by: jkdisappointed
Expertise:Expert
I am disappointed. I upgraded my phone to the s25 because I got an good trade in on my old phone. Well I should have done some research. Now I do not have any micro SD card expansion. So I down graded from a 7 year old phone. Why would they take that out?
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, March 18, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how valuable all of your photos, videos, and other media are to you, and wanting to keep them with you at all times. The micro SD card removal helps with the duarbility and water resistance of the device, however, you can always use cloud based storage expansion. This has the added benefit of providing access to your media across your ecosystem of devices. We have provided a link to the Samsung Support Team if you have any questions about this or any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Hot! Hot! Hot!
on March 17, 2025
Posted by: BoobuhLou
[This review was collected as part of a promotion.] I love everything about the Galaxy S25. I had the S23 and upgraded to this one. I received it and was on the phone setting it up, first few hours of having it and it was HOT!! This phone was hot then and if I use it too long, it gets verrry hot still! I love everything about except that and that is the reason I gave it 3 stars. Its hot in my pocket, hot in my hand, hot when I use it, hot when it's charging... everything. It's too much.
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Hey there BoobuhLou, thank you for your feedback on your Samsung Galaxy S25. We love hearing that you are so happy with the features and capabilities of your new phone, and we would love to help you prolong the usage and ensure your device remains at it optimal operating temperature. We have provided a link to a troubleshooting guide to assist you with this at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
FASTER RESPONSE TIME AND EASIER MANAGEABILITY
on March 23, 2025
Posted by: GulfNCoastDad
[This review was collected as part of a promotion.] Seamless video performance in new phone, I use on multiple platforms and have had no issues.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.
Value
5
Written by a customer while visiting Samsung US