Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Average customer rating
4.7 out of 5
4.7
(4,562 Reviews)
Open Ratings Snapshot
Rating breakdown 4,562 reviews
5 Stars
3,601
4 Stars
727
3 Stars
156
2 Stars
36
1 Star
42
87%of customers recommend this product. 
(
139 out of 159
)
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Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Customer Rating
5 out of 5
5
I am satisfied.
on December 5, 2025
Posted by: Maximus21
[This review was collected as part of a promotion.] My samsung galaxy s25 takes everything about phone in a new level,the resolution it is amazing,the features and pictures are excellent.i always think twice before I recommend anything but I will recommend this phone to my friends,family and people I meet. It is a true masterpiece.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Different overall experience
on December 5, 2025
Posted by: Trixie
[This review was collected as part of a promotion.] Coming from a Galaxy 9S+ the Galaxy S25 phone has allot of different features. On the 9S+ there was an indicator light that let me know my phone was done charging without touching the phone. I have to double tap (which I had to turn on) or physically pick up the phone for the screen to come alive.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Overall Phone is good but poor audio quality
on December 5, 2025
Posted by: Sarsum
[This review was collected as part of a promotion.] I like all the features except for audio..I've been using samsung phones since s5 but never had an issue with audio..samsung needs to fix this issue else loyal users may have to look for different options
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 9, 2025
Hello Sarsum, thank you for your feedback on your Samsung Galaxy S25. We know how important the immersive listening experience is to you with your device. We have provided links to two articles to help you if the speakers are not functioning as intended, or you are interested in the advanced audio settings available on your device. We have also shared a link to the Samsung Support Team to assist you continue to experience this matter with your phone. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Should've got a Motorola
on December 21, 2025
Posted by: AgentJ25
Expertise:Intermediate
I feel like I went back in time with this phone. I Traded in a perfectly good s21 because I needed dual Sim but lost call/speaker quality, video and photos are terrible. I was reluctant to get another samsung device and can assure I will not be again in the future.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello AgentJ25, we appreciate your feedback on your Samsung Galaxy S25. We know how distressing it is when you have a new device that is not meeting your expectations. We have provided links to a few articles to help you with the audio quality of your device. We have also shared links to an article to help you with the different camera settings and features for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade
on December 25, 2025
Posted by: Brandi
from Macon, IL
Expertise:Expert
Verified Purchase:Yes
This was an upgrade for my daughter and she loves the color!
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Complete Improvement
on December 25, 2025
Posted by: Taichou
Expertise:Expert
Verified Purchase:Yes
This is a vast improvement over my previous phone. The battery life is improved significantly. The fingerprint sensor and face recognition are leagues better than the previous phone I had (S22). Depending on phone usage I can go days without charging my phone. I have not been disappointed by the experience I've had so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hey Taichou, we appreciate your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are finding this device to be a great update from your previous device, that you are seeing improved battery life, and more refined features and usage. We have provided a link to the Samsung Support Team for your convenience to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Well Balanced Device
on December 27, 2025
Posted by: Anonymous
from VA
Expertise:Expert
Verified Purchase:Yes
Great balance of features, design and size. The mint is also a fantastic color.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hello Ian R, thank you for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are pleased with the capabilities, design, appearance, and size of your new device. We would love to hear from you again in the future if you ever have questions about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
So far so good...
on December 30, 2025
Posted by: Yeets
from Woodsboro, MD
Expertise:Intermediate
Verified Purchase:Yes
Hope it keeps going well and does not disappoint like the A54 I purchased last year...
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 31, 2025
Hello Yeets, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you have been with the inital setup and usage of your device. We have shared a link below to the Samsung Support Team to assist you if you do experience any thing out of the ordinary or have questions about your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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