Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Average customer rating
4.7
(3,757 Reviews)
Rating breakdown 3,757 reviews
5 Stars
2,994
4 Stars
575
3 Stars
125
2 Stars
30
1 Star
33
88%of customers recommend this product.
(
133 out of
152)
Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Customer Rating
1
The Camera quality
on March 25, 2025
Posted by: Oaht
from Green Bay wisconsin
I purchased this phone not very long ago, only a few days ago. Everything with this phone was going great until last night. It needed a software update. So of course I installed the software update. As soon as the phone started back up it started automatically and randomly just whenever restarting the phone. I've looked up how to try and fix this and I've tried everything and nothing has worked. Returning this item.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 26, 2025
Hi there Oaht, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it can be when your device is not meeting your expectations and operating as intended. We have provided a link to the Samsung Support Team below to assist you. They can work with you one on one to determine the root cause of your frustration and help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for Screen Issues on Galaxy 25
on May 20, 2025
Posted by: unhappy customer
from Orange County NY
Expertise:Intermediate
phone screen displayed colored lines of pixels after 6 weeks, then rolled horizontally and finally a white screen with horizontal black and green lines. Sent it in for warranty repai and being charge 245 because Samsung claims its due to damage Dont buy its a frequent problem with 25 screens I have had 5 other galaxy Samsung phones without a problem I wont buy another
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, than k you for sharing your experience of your Samsung Galaxy S25 with us. We understand how valuable your phone is to you every day. We have provided a link to a troubleshooting guide to help you address this experience with your display. We have also shared links to the Samsung Support Team and warranty information to help you further explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Junk phone
on June 3, 2025
Posted by: Treezi
[This review was collected as part of a promotion.] Worst galaxy ever made soo easily hackable this ruined my life
Value
1
Response from Samsung USBy R&R Team, June 5, 2025
Hi Treezi, thank you for your feedback on your Samsung Galaxy S25. We understand how important the security of your data is to you and the amount of things you may keep on your device. We have provided a link to the Samsung Support Team. They can work with you one on one to resolve this matter, and help you gain peace of mind that your device is secure. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This cellphone has a great camera
on September 19, 2025
Posted by: Chelitab
[This review was collected as part of a promotion.] I love taking pictures of my kids and family memories that I can save and share..
With the quality of this camera my videos and pictures are so much better.
With the quality of this camera my videos and pictures are so much better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
overall usage of phone and ai
on September 19, 2025
Posted by: Nachos
[This review was collected as part of a promotion.] I upgraded from s22 to s25 and the difference is amazing in speed camera and espically Ai, whether its helping me write something or picture editing and finding something out for me its so amazing and quick I can't get enough.
I love the phone
I love the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about it is great!
on September 19, 2025
Posted by: MaceOrb
[This review was collected as part of a promotion.] Well everything about my S25 is great! From the AI features to the everyday ordinary features, I am truly impressed and would argue it's money well spent. Using Galaxy AI to draw and create illustrations out of my pictures is one of the highly intriguing and entertaining thing about using my phone. The most important part, although, for me is being able to select almost anything and copying same.
I do love the always on display feature as well. Can do without it, but love that it exists in there, and I always have it on. I also enjoy using the routines feature which allow me to customise things as desired. I'm certain many have found it interesting as well. Learnt those tricks from YouTube tho. Notifications light up, unlocking my phone creates lights around the edges of the screen, I get to hear my phone say, "Low battery, charge your phone!"...
All these and more make my S25 the best phone I have ever had, and I'm glad I got same!
I do love the always on display feature as well. Can do without it, but love that it exists in there, and I always have it on. I also enjoy using the routines feature which allow me to customise things as desired. I'm certain many have found it interesting as well. Learnt those tricks from YouTube tho. Notifications light up, unlocking my phone creates lights around the edges of the screen, I get to hear my phone say, "Low battery, charge your phone!"...
All these and more make my S25 the best phone I have ever had, and I'm glad I got same!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on September 20, 2025
Posted by: EjJaYeE
[This review was collected as part of a promotion.] This was a great choice of devices to offer to me I've never been happier with a device I'd ABSOLUTELY recommend this device to anyone in store for a new updated device for themselves without question!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone with very little update
on September 22, 2025
Posted by: Mohammed
[This review was collected as part of a promotion.] The phone is fast and galaxy AI is pretty good for photos. The battery life could be a little better. I will continue to complain about a lack of expandable storage and the lame storage options available in 2025 when storage is cheap and readily available. It seems it's just a way for companies to push for cloud storage as a money grab.
Value
4
Written by a customer while visiting Samsung US