Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Average customer rating
4.7 out of 5
4.7
(3,761 Reviews)
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Rating breakdown 3,761 reviews
5 Stars
2,997
4 Stars
575
3 Stars
125
2 Stars
30
1 Star
34
88%of customers recommend this product. 
(
135 out of 153
)
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Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Customer Rating
3 out of 5
3
Too much AI, worse instead of better
on January 31, 2026
Posted by: IJP10
Verified Purchase:Yes
I just "upgraded" from an S10 because my old phone was damaged. I am sad. The S25 has too much AI nonsense mucking it up.
Things that worked well before have been changed to AI and are now worse. For example, Smart Select which worked great and I used nearly daily is now AI Select. It is slower and more cumbersome now. It no longer snaps to photos. And it has an annoying and worthless magical sort of glow, as if we will think this is really so "Intelligent" because it glows.
I miss the headphone jack and was sad to have to replace my headphones (wasted money). I NEVER want bluetooth and the hassle of charging them much less being an experiment in what that does to one's brain. Plus I have found zero wireless headphones that fit my ears without extreme pain. The old Samsung wired ones that came with the S10 fit.
I also hate that all the external buttons are now on the right side. my phone holder in the car covers the power button, causing it to accidentally activate AI.
Overall, wish they would stop it with the AI no one wants.
Written by a customer while visiting Samsung US
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