Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Average customer rating
4.7
(3,757 Reviews)
Rating breakdown 3,757 reviews
5 Stars
2,994
4 Stars
575
3 Stars
125
2 Stars
30
1 Star
33
88%of customers recommend this product.
(
133 out of
152)
Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (AT&T)
Customer Rating
5
FASTER RESPONSE TIME AND EASIER MANAGEABILITY
on March 23, 2025
Posted by: GulfNCoastDad
[This review was collected as part of a promotion.] Seamless video performance in new phone, I use on multiple platforms and have had no issues.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Cloud storage isn't a reliable option for anyone
on March 26, 2025
Posted by: ColdIsland
from San Juan Island, WA
Expertise:Expert
Horrible Memory, Bring back the SD Cards! I am often out in the wilderness or just in rural areas with no cell service, which also means no cloud access, but I still need to take photos and record video. The 256GB of storage is absolutely insufficient for this on even a basic level. Samsung says this is for durability, but my S20 had an SD card and handled being immersed in salt water more than a few times and all kinds of abuse, I had it for 6 years! We all know this is just a cash grab situation to charge for more cloud storage, despite it being horrible for the environment to run all those servers continuously instead of of having local storage right there on the phone. I'm returning this phone and looking at other manufacturers after over 20 years as a loyal Samsung phone user. Bring back the SD cards and I'll come back.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, March 27, 2025
Hi there ColdIsland, we appreciate your feedback on your Samsung Galaxy S25. We understand that our customers have a range of needs from their chosen device, and are not always connected to their carrier. We have provided a li nk to the Samsung Support Team below. These experts can help review any additional options that may be available to help you resolve this frustration. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Login slow
on April 4, 2025
Posted by: Shermy
[This review was collected as part of a promotion.] I like the phone pretty well. The time from turning on the phone to the time it takes to getting to the home screen is painfully slow. I had a S10+ was a lot quicker.
That is my only complaint.
That is my only complaint.
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hey there Shermy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We love that you are so pleased with the capabilities and usage of your phone. We hope you are also enjoying the exploration of the features of Galaxy AI. We have provided links to resources to help you with this experience, and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Lackluster
on August 4, 2025
Posted by: Qbert9
[This review was collected as part of a promotion.] I had high hopes switching to this phone from a Pixel. Sorry this has been a frustrating phone, it's interface is not user friendly, it does things in it's own and seems to lack an identity. It wants to be everyone which makes it hard to understand what apps and tools that would be best for the phone.
On the other the Galaxy AI, Bixby is legit and refreshing!
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hi Qbert9, we appreciate your feedback on yoru Samsung Galaxy S25. We know that changing from one operating system to another can come with a bit of a learning curve and cause frustration as you align a new device to your preferences. We have provided a link to the complete manual for your device, and to the Samsung Support Team to help you with your exploration and alignment of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for personal and business use
on September 3, 2025
Posted by: stmapman7
[This review was collected as part of a promotion.] I primarily use my phone for personal use, mostly either talking on the phone with family and at other times, professional use. I also use this phone for playing games occasionally and have fun navigating through the app platform.
Value
4
Response from Samsung USBy R&R Team, September 3, 2025
Hey Stmapman7, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are so pleased with the capabilities of your device for your usage needs. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Very fast phone, easy to activate.
on September 8, 2025
Posted by: Old Operator
This is a great phone, great sound and very easy to activate. It shipped very fast. It is very light. I'm glad I did the upgrade.
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Old Operator, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear you are so pleased with the usage of your new device, and found the inital setup so easy. We have provided a link to the complete manual for your device, and to the Samsung Support Team. These resources can assist you in discovering the full capabilities, aligning the settings to your preferences, and answer any questions that come up along the way. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!!
on September 15, 2025
Posted by: Sid1210
[This review was collected as part of a promotion.] We loved this phone all features are so nice and easy to use. Plus Galaxy AI has been such nice assistant for help. Highly recommend this device!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
EXTRAORDINARY PHONE!
on September 15, 2025
Posted by: Izzy2B
[This review was collected as part of a promotion.] The sleek design and vibrant display immediately capture attention, offering an immersive visual experience. The processing speed is notably improved, ensuring smooth multitasking and quick app launches. Its camera system excels in various lighting conditions, producing stunning photos and videos. Battery life has been enhanced, providing extended usage throughout the day. The software interface is intuitive, making navigation easy for all users. However, the device's price point may be a barrier for some consumers. The fingerprint sensor's placement could be more convenient for easy access. Overall, the device remains a remarkable advancement in mobile technology, with exciting features.
Value
5
Written by a customer while visiting Samsung US