Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (AT&T)
Average customer rating
4.7 out of 5
4.7
(3,734 Reviews)
Open Ratings Snapshot
Rating breakdown 3,734 reviews
5 Stars
2,977
4 Stars
573
3 Stars
123
2 Stars
30
1 Star
31
88%of customers recommend this product. 
(
116 out of 132
)
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Customer Reviews for Samsung - Galaxy S25 128GB - Navy (AT&T)
Customer Rating
5 out of 5
5
Out of this world
on November 13, 2025
Posted by: Bamaboi974k
[This review was collected as part of a promotion.] My S25 is better than I was expecting. This phone is simply amazing. Combined with the use of Samsung AI and the possibilities are endless !!! I have wanted a brand new just released Samsung Galaxy for a very very long time and finally got the chance to live the experience. Thanks for making a product that is easy to use and makes my heart and mind race off into the future of technology that I dreamed of as a child.... Wooow!!! What's next?
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 13, 2025
Hi there Bamaboi974k, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are ecstatic to hear that this device has surpassed all of your expectations and imagination, and that you feel the possibilities are endless with your new device. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy review
on November 21, 2025
Posted by: STABBYTHEMIME
[This review was collected as part of a promotion.] I love my galaxy phone. It's a great product. I get great service.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are thrilled to hear that you are happy with the features and usage of your device. We have provided a link to the complete manual to help you with additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue exploring and using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 2, 2025
Posted by: Loveship
[This review was collected as part of a promotion.] Nice, smooth and operatable. Love the snapdragon, which makes me snappy
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi Loveship, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We love hearing how fast and smooth the usage of your device has been for you thus far. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Downgrade
on December 4, 2025
Posted by: Sp69
from Indiana
Expertise:Expert
Verified Purchase:Yes
This phone crashes.
It can't handle a heavy cache.... I have to constantly do an operating system cache delete almost every week.
The talk to text or microphone on this thing does not operate near as good as the S24 did.
I just don't understand how you create a great phone. And then take steps down the S 25's trash.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 5, 2025
Hey Sp69, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We completely understand how important the uninterrupted usage of your device is to you for many tasks and hobbies every day. We have provided a link to an article to assist you in adjusting the refresh rate of your device. We have also shared a link to a troubleshooting guide to help you with the crashing you mention experiencing with your device. We have lastly provided a link to the Samsung Support Team to assist you further if this frustration continues, or you would like assistance with your voice to text. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has plenty of helpful features
on December 7, 2025
Posted by: Lizzyliz25
[This review was collected as part of a promotion.] I love the camera quality that this phone offers and the health features this phone provides. I use my phone a lot for work so having a phone with a good battery life is also important to me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Alot of new features
on December 7, 2025
Posted by: igotross
[This review was collected as part of a promotion.] The Galaxy AI is great now I control my house and phone with just a voice
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is the best
on December 16, 2025
Posted by: Kyeongjun
Verified Purchase:Yes
Samsung's the best in the world. Super high performance, cool design, and really light. So happy with my purchase.
Response from Samsung USBy R&R Team, December 16, 2025
Hey Kyeongjun, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear that you are so amazed with the capabilities and usage of your device. We have provided links to resources to help you further discover the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Improved battery life
on February 8, 2025
Posted by: galaxyguy
[This review was collected as part of a promotion.] I upgraded from the S24 to S25, and I'm happy so far. I think the battery life is noticably improved. With the trade offers, it's not a huge cost to upgrade, and it's well worth it for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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