Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (AT&T)
Average customer rating
4.7 out of 5
4.7
(4,555 Reviews)
Open Ratings Snapshot
Rating breakdown 4,555 reviews
5 Stars
3,597
4 Stars
725
3 Stars
156
2 Stars
35
1 Star
42
87%of customers recommend this product. 
(
139 out of 159
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (AT&T)
Customer Rating
4 out of 5
4
Fine phone
on December 6, 2025
Posted by: Merlin2
[This review was collected as part of a promotion.] It connects great to my vehicle. I do have trouble sorting pictures but believe this is operator error. Do need cleaner instructions.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet.
on December 25, 2025
Posted by: Richard
Verified Purchase:Yes
Great phone with excellent features. Was easy to transfer everything from my Galaxy S10.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 6, 2026
Hey Richard, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are so pleased with the inital transfer of data, setup, and usage of your device. We have provided a link to the complete manual to help you finalize the alignment of the settings to your preferences, and discover features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on January 3, 2026
Posted by: JT Jr
from Greensboro NC
Verified Purchase:Yes
Great product with great features and ample storage...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 13, 2026
Hi there JT Jr, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are pleased with the features and capabilities of your new device. We have provided a link to the full manual for your device to help you maximize your experience with all of the amazing enhancements available on your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor "upgrade"
on February 21, 2026
Posted by: Just in Time
from Ohio
Expertise:Intermediate
The phone overall has great physical features. The firmware software and UI are all trash, contant updates changes settings, I DO NOT WANT AI INTEGRATED INTERFACE GEMINI, , I DO NOT WANT TO KEEP CHANGING SETTINGS BACK TO MY PREFERENCES AFTER EVERY UPDATE,
Also getting rid of memory expansion and AUX port are really downgrades from even my most recent phone.
THIS PHONE IS NOT WORTH 800+.
Battery life is phenomenal, overheats easily especially inside a case, reasonable camera but software is lacking, the screen is the right size- I really prefer a device I can work in one hand,
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 23, 2026
Hello Just in Time, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We understand that upgrading to a new device can come with a learning curve, and cause frustration as you best align the new device to your preferences. We have provided a link to a troubleshooting guide to help you with the temperature of your device you mention experiencing. We have also shared a link to an article to help you with the different camera settings and features available for the best possible photos and videos. Lastly, we have provided a links to the complete manual and Samsung Support Team to help you disable any settings you are not finding useful, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Preloaded apps suck
on March 1, 2026
Posted by: Marcos Reinoso
Verified Purchase:Yes
No one likes these bloatware apps that we cant uninstall. They take up space and we dont use them. Super annoying
Response from Samsung USBy R&R Team, March 2, 2026
Hello Marcos Reinoso, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important the ability to customize your device is to you. We have provided links to the complete manual and the Samsung Support Team to help you have the best possible experience with your device and best align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
is stunningly vibrant, and the performance is seam
on April 5, 2026
Posted by: SULAIMAN
[This review was collected as part of a promotion.] I've been using my Samsung Galaxy" for a while now, and it truly feels like the future is in my hands. The display
is stunningly vibrant, and the performance is seamless, but what really sets it apart is the Galaxy Al. It has completely transformed the way I
use my phone, making daily tasks smarter and much more intuitive. From its incredible camera quality to its sleek design, this device is a
masterpiece of technology. Highly recommended for anyone looking for "!the ultimate smartphone experience
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Developer's Perspective on Efficiency
on May 1, 2026
Posted by: DevKhalil
[This review was collected as part of a promotion.] As someone who works with Python and C++, I look for hardware that matches my workflow. The Galaxy S25 is incredibly snappy. I’ve been using the Galaxy AI features to summarize technical documentation and organize my coding projects on the go. The integration between the hardware and the AI tools has significantly improved my daily productivity.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is everything as advertised
on May 14, 2026
Posted by: Beaner2383
[This review was collected as part of a promotion.] I love my galaxy 25. It does everything I need it to do with no problems. It's fast and never freezes up.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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