Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (AT&T)
Average customer rating
4.7
(3,729 Reviews)
Rating breakdown 3,729 reviews
5 Stars
2,973
4 Stars
571
3 Stars
122
2 Stars
31
1 Star
32
86%of customers recommend this product.
(
111 out of
129)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (AT&T)
Posted by: Grady
Verified Purchase:Yes
It seems that the S25 has a downgraded screen from previous models. The screen scratches easily. In less than a month the screen developed a deep scratch from normal use. I had a S21 for 4+ years and never had a scratch. Additionally, this screen is a dust magnet. Anytime I take it out of my pocket the screen has dust all over it.
Response from Samsung USBy R&R Team, December 1, 2025
Hey Grady, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and wanting the peace of mind that comes with the assurance of durability. We do have screen protectors available for your device to help provide this peace of mind, and assist with the dust you mention experiencing with your phone. We have provided a link to the Samsung Support Team to assist you if you have questions about available accessories. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
I like my s25
on December 3, 2025
Posted by: Squirt
[This review was collected as part of a promotion.] My galaxy Ai is my favorite 25 perk. It is so helpful to have. The circle n search is amazing the camera im not impressed with. I don't like that when I use voice search on Google after 3 words it stops and I spend a lot of time starting over where I was cut off amd rethink everything I was saying it's just a real pain also with Google voice search it'd be nice of you just say go or something and it would search it instead of you having to hit print out below or hit the back button on the keyboard so you can access the search button
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love Samsung
on December 6, 2025
Posted by: Ghostrider
[This review was collected as part of a promotion.] As Nikola Tesla predicted over 100 years ago that we would all be carrying devices that have the knowledge of the world, Samsung has understood the assignment. My phone is that and more.
The S25 not only keeps me in touch with my family, but also keeps me entertained as i go through my day. My.phone is my information bank, my shopping tool, my navigator and my jukebox.
And boy , is it tough. It fell out of my pocket while I was riding my motorcycle and didn't even have a scratch!. It has survived being caught in the rain and still hums happily along.
I use Gemini and am frankly.impressed with it. Gemini is like that friend that you hang out with at a barbecue and fascinates with endless stories.
In closing, I am a Samsung fan for life.
The S25 not only keeps me in touch with my family, but also keeps me entertained as i go through my day. My.phone is my information bank, my shopping tool, my navigator and my jukebox.
And boy , is it tough. It fell out of my pocket while I was riding my motorcycle and didn't even have a scratch!. It has survived being caught in the rain and still hums happily along.
I use Gemini and am frankly.impressed with it. Gemini is like that friend that you hang out with at a barbecue and fascinates with endless stories.
In closing, I am a Samsung fan for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fine phone
on December 6, 2025
Posted by: Merlin2
[This review was collected as part of a promotion.] It connects great to my vehicle. I do have trouble sorting pictures but believe this is operator error. Do need cleaner instructions.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Phone starts out great, quickly falls off
on December 6, 2025
Posted by: Keen14U
[This review was collected as part of a promotion.] I was excited to get the new Galaxy and even signed up for a new service account. For the first month, I was very pleased with its performance but since then it has become very lackluster and inconsistent. The touch screen can be annoyingly unresponsive and my apps often have to be stopped to work properly (and I don't have that many apps to begin with). Despite keeping it updated and serviced, it looks like I'll have to replace it soon.
Value
3
Response from Samsung USBy R&R Team, December 10, 2025
Hey Keen14U, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear you were so pleased with the setup and usage of your device in the beginning. We have provided a link to a few articles to help you with the speed and responsiveness of your device, as well as if you are experiencing freezing with your apps. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade from ZFlip
on February 9, 2025
Posted by: SummerM
[This review was collected as part of a promotion.] I am very happy with the S25. The photo editing AI is incredible. I find the Now Brief every morning very helpful. Thw only thing I'm not completely satisfied with is the fingerprint reader. It does not work as easily and quickly as having it on the button on the side like the Zflip. Could be because I have small hands, but it doesn't work unless I hold the phone with my left hand and press my right thumb flat from the front. I've tried resetting it, but still doesn't work effectively.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super smart phone
on February 11, 2025
Posted by: Vivienne
[This review was collected as part of a promotion.] Great quality pics, AI built in super smart.
Very satisfied with my new phone.
Very satisfied with my new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Finally have Samsung again
on February 11, 2025
Posted by: MoMerLu
[This review was collected as part of a promotion.] So I stupidly got a Motorola to replace my Note 20 ultra and regretted it ever since. Now that I've got Samsung again, I noticed the Seamless actions across apps and realized how much I missed Samsung phones.
I would have much rather gotten another Note 20 ultra but this will suffice for now.
Just so long as I have my favorite brand phone until I can get one with a stylus.
I would have much rather gotten another Note 20 ultra but this will suffice for now.
Just so long as I have my favorite brand phone until I can get one with a stylus.
Value
4
Written by a customer while visiting Samsung US