Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Icyblue (AT&T)
Average customer rating
4.7 out of 5
4.7
(3,756 Reviews)
Open Ratings Snapshot
Rating breakdown 3,756 reviews
5 Stars
2,994
4 Stars
575
3 Stars
124
2 Stars
30
1 Star
33
88%of customers recommend this product. 
(
133 out of 151
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 128GB - Icyblue (AT&T)
Customer Rating
1 out of 5
1
Horrible safe your money
on April 15, 2025
Posted by: Tammyb316
from Glasgow ky
Expertise:Expert
Hate the phone only one thing good about it is weight. Get really hot playing games, touch sensitivity is 0 to none horrible. THIS IS THE ONLY PHONE I HAVE DISLIKED FROM DAY 3
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Tammyb316, thank you for your feedback on your Samsung Galaxy S25. We understand how important your device is to you every day, and we would love to help you resolve the frustrations you mention experiencing. We have provided links below to help you troubleshoot the temperature and display responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team if these experiences continue or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why mess with it?
on April 28, 2025
Posted by: Mackdaty
Messaging app has "new and improved" features. I just want to have a quick link to my favorites which is no longer at the top of recents. The " tiny" battery life percentage icon in the top left is not adjustable for size and the font is uncolored and left clear which renders it unreadable with light backgrounds.
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Mackdaty, we appreciate your feedback on your Samsung Galaxy S25. We understand how important the usage of your device is to you every day, and wanting to best align the settings and capabilities to your preferences. We have provided a link to the complete manual for your device to help you discover the capabilitie and adjust the settings at your convenience. We have also provided a link to the Samsung Support Team if you prefer one on one assistance from our team of experts through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No SD card slot
on September 19, 2025
Posted by: Honesty
No SD card slot. For the money paid, SD card slot is a must.
Response from Samsung USBy R&R Team, September 22, 2025
Hey Honesty, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important all of your media is to you every day, and not wanting to have to delete anything to keep storage open. The removal of the slot for the SD card has help enhance the durability and water resistance of your device. We do have digital cloud based expansion as an option if you are finding the storage of your device insufficient for your needs. This comes with the added benefit of access to your media on any of your connected Samsung devices. We have provided a link to the Samsung Support Team if you have questions about this option and would like assistance with setup. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Crystal clear, lightning fast operating system.
on November 21, 2025
Posted by: Webandit2316
[This review was collected as part of a promotion.] I use my phone everyday for work. Its unbelievably user friendly. I love this phone
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey Webandit2316, we are grateful for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are happy with the usage of your phone, and that you are finding it so easy to use for a range of daily tasks. We have shared links to resources to help you discover additional capabilities with your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone ever
on February 7, 2025
Posted by: Yessis
[This review was collected as part of a promotion.] The best Samsung phone I have ever come across. I have always had 3 older model versions before the new one ever came out and so far I'm loving this Samsung s25. The picture quality is amazing. Best that there can ever be. The first time I ever had something before it dropped and I'm so honored and excited that the is by far the best product of Samsung I have ever r purchased in my life. I recommend 100% to anyone that is still doubting to purchase one.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the size of phone
on February 10, 2025
Posted by: 2talkandgo
[This review was collected as part of a promotion.] Very light and battery life is great along with features
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 11, 2025
Hey 2talkandgo, thank you for your feedback on your Samsung Galaxy S25. We love hearing how pleased you are with the size and functionality of your new device. We have some great resources available online, and have provided links to a few below to help you explore the full capabilities of your new phone, align the settings to your needs and wants, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on February 27, 2025
Posted by: K3nl
This is a great opportunity to have for personal need oe business.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has amazing features!!!
on April 4, 2025
Posted by: Kmarie
[This review was collected as part of a promotion.] This Samsung S-25 phone is absolutely amazing!! The features on it are such as the audio eraser is top notch!! So convenient to be able to edit your own videos & remove unnecessary noises or distractions out of your videos wherever you want is top of the line amazing!! The picture quality is flawless & I'm in love with my new device!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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