Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Icyblue (AT&T)
Average customer rating
4.7
(3,769 Reviews)
Rating breakdown 3,769 reviews
5 Stars
3,000
4 Stars
577
3 Stars
126
2 Stars
31
1 Star
35
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Samsung - Galaxy S25 128GB - Icyblue (AT&T)
Customer Rating
5
I love this phone it does it everything I want and
on December 5, 2025
Posted by: Lovethisphone
[This review was collected as part of a promotion.] I love this device ot takes beautiful pictures and I love the pen it is a incredible 📱
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its agood phone but voice text is horrible.
on December 5, 2025
Posted by: KetoSuave
[This review was collected as part of a promotion.] Every time I use voice text, the punctuation is horrible.It puts dots which bring up websites and text.And as you can see, the punctuation on this is horrible, I had much better luck with my last phone
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hello KetoSuave, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when you have a feature of your device that is not operating as expected or intended. We have shared a link below to the Samsung Support Team to assist you in troubleshooting and working towards a resolution for this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Good Daily driver for Base model and Creativity
on December 5, 2025
Posted by: TurboSquirrel
[This review was collected as part of a promotion.] It's nice for how i use it i use it daily for creativity and artwork and the hearing aid compatibility, the Galaxy Ai is really nice especially in the Gallery where i can remove almost anything from any photos honestly it's great though i wish you coul turn off the auto selection because i use it for image refinery such as removing certain small pieces it is nice that there's the other eraser that is nice for small things but really needs improvement on large items because it leaves blur instead of reliably adding stuff like the ai tool does though honestly as the base model it's good for what it is and i leave it a solid 4 because i enjoy it I'm a loyal Samsung customer but i miss the designs of the s20 and s10 series which were nice and flat or even the s21-s22 because they had cool designs especially with the camera bump and honestly the design of this one is kinda disappointing as it's just random bulky cameras that makes it wobble when you put the phone down it's directly resting on the cameras which get it dirty and can scratch it i hope that my review isn't annoying but as a customer i literally would consider downgrading to the 20+ or s105g if it weren't for the no longer supported updates simply because they looked and felt nice and had beautiful bold colors esthetic matters but now you gotta rely on a case to make up for it i wouldn't even like a clear case on this thing it's boring besides the Ui so I'm gonna be a loyal fan but please improve esthetic design .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I am satisfied.
on December 5, 2025
Posted by: Maximus21
[This review was collected as part of a promotion.] My samsung galaxy s25 takes everything about phone in a new level,the resolution it is amazing,the features and pictures are excellent.i always think twice before I recommend anything but I will recommend this phone to my friends,family and people I meet. It is a true masterpiece.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Different overall experience
on December 5, 2025
Posted by: Trixie
[This review was collected as part of a promotion.] Coming from a Galaxy 9S+ the Galaxy S25 phone has allot of different features. On the 9S+ there was an indicator light that let me know my phone was done charging without touching the phone. I have to double tap (which I had to turn on) or physically pick up the phone for the screen to come alive.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Phone is good but poor audio quality
on December 5, 2025
Posted by: Sarsum
[This review was collected as part of a promotion.] I like all the features except for audio..I've been using samsung phones since s5 but never had an issue with audio..samsung needs to fix this issue else loyal users may have to look for different options
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hello Sarsum, thank you for your feedback on your Samsung Galaxy S25. We know how important the immersive listening experience is to you with your device. We have provided links to two articles to help you if the speakers are not functioning as intended, or you are interested in the advanced audio settings available on your device. We have also shared a link to the Samsung Support Team to assist you continue to experience this matter with your phone. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Should've got a Motorola
on December 21, 2025
Posted by: AgentJ25
Expertise:Intermediate
I feel like I went back in time with this phone. I Traded in a perfectly good s21 because I needed dual Sim but lost call/speaker quality, video and photos are terrible. I was reluctant to get another samsung device and can assure I will not be again in the future.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello AgentJ25, we appreciate your feedback on your Samsung Galaxy S25. We know how distressing it is when you have a new device that is not meeting your expectations. We have provided links to a few articles to help you with the audio quality of your device. We have also shared links to an article to help you with the different camera settings and features for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brandi
from Macon, IL
Expertise:Expert
Verified Purchase:Yes
This was an upgrade for my daughter and she loves the color!
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting Samsung US