Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Mint (AT&T)
Average customer rating
4.7
(3,734 Reviews)
Rating breakdown 3,734 reviews
5 Stars
2,977
4 Stars
573
3 Stars
123
2 Stars
30
1 Star
31
88%of customers recommend this product.
(
116 out of
132)
Customer Reviews for Samsung - Galaxy S25 128GB - Mint (AT&T)
Customer Rating
2
Didn't download things right
on July 28, 2025
Posted by: Unknown
[This review was collected as part of a promotion.] It was the perfect size, but I had a lot of problems downloading from my old phone to the Samsung galaxy s25. I sent it back. I don't know if it was the company we switched to. We switched back to our original company. I still haven't gotten a new phone yet. A little leary now.
Value
2
Response from Samsung USBy R&R Team, July 29, 2025
Hi there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We know how valuable your data is and wanting to be able to transfer everything you need and want from your previous device to your new one. We have provided a link to the Samsung Support Team to assist you with a new device, and help you through the inital setup and data transfer at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2
Overheating issue is frustrating
on July 31, 2025
Posted by: Bee00
Though i like the comfort of the phone by how it feels when held and looks, i should have done further research by others regards to their reviews on online forums and social media reviews because the phone over heats for to it's snapdragon 8 elite chipset so i had to do a buyer's remorse and got another one of the same kind. Well, my replacement is much better but slightly heats sometimes
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Bee00, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the size and capabilities of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to offer their expertise any time you are interested. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
It comes with too many apps that you can't get of.
on July 31, 2025
Posted by: Helenredsheads
[This review was collected as part of a promotion.] I don't know how to use ai.
Not sure if I like it.
Not sure if I like it.
Value
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi there Helenredsheads, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know getting a new device can come with a bit of a learning curve and we would love to help you align the settings and integrate all of the amazing features in to your usage. We have provided links to the complete manual for your device as well as to the Samsung Support Team to help you with the different features and settings, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone ever....so easy to use...
on August 1, 2025
Posted by: Gbrake88
[This review was collected as part of a promotion.] Love Galaxy Al it is so easy to use...Good job Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly
on August 2, 2025
Posted by: marinencl8322
[This review was collected as part of a promotion.] The Samsung S25 is very user friendly.
I really love how easy it is to figure out.
I really love how easy it is to figure out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy
on August 2, 2025
Posted by: Angelangelle
[This review was collected as part of a promotion.] This is a very good phone. I absolutely love it!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is ok
on August 4, 2025
Posted by: Nick1965
[This review was collected as part of a promotion.] It's a refurbished phone, what they supplied me under warranty. Even with 5G, connectivity is not as good as expected. Camera works pretty well, takes good pictures. Phone is glitchy.
Value
3
Response from Samsung USBy R&R Team, August 6, 2025
Hi Nick1965, we are grateful for your feedback on your Samsung Galaxy S25. We would love to help you maximize your experience and resolve the frustrations you mention experiencing with your device. We have provided links to a few troubleshooting guides to help you with the connection of your device. We have also shared a link to the Samsung Support Team to assist you with the glitches you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Tgis prisuct has amazing features
on August 4, 2025
Posted by: Samsungfan1
[This review was collected as part of a promotion.] This prosuct has amazing features. The Galaxy AI is simply out of this world!
Value
5
Written by a customer while visiting Samsung US