Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Navy (Verizon)
Average customer rating
4.7 out of 5
4.7
(3,649 Reviews)
Open Ratings Snapshot
Rating breakdown 3,649 reviews
5 Stars
2,922
4 Stars
562
3 Stars
118
2 Stars
25
1 Star
22
85%of customers recommend this product. 
(
69 out of 81
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 256GB - Navy (Verizon)
Customer Rating
5 out of 5
5
This product has amazing features!!!
on April 4, 2025
Posted by: Kmarie
[This review was collected as part of a promotion.] This Samsung S-25 phone is absolutely amazing!! The features on it are such as the audio eraser is top notch!! So convenient to be able to edit your own videos & remove unnecessary noises or distractions out of your videos wherever you want is top of the line amazing!! The picture quality is flawless & I'm in love with my new device!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
When they get it right they get it right
on April 6, 2025
Posted by: Chuckdee
[This review was collected as part of a promotion.] The overall quality the touch the feel and the camera work just they got everything right!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 24, 2025
Hey Chuckdee, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are so in love with every feature of your new phone. We have provided a link to the full device manual to help you further discover the features like Galaxy AI and align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great operating system
on July 22, 2025
Posted by: ZachyP
[This review was collected as part of a promotion.] Love all the features in Galaxy AI

It's great
Thanks for letting us know that
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
New Phone Just Okay
on July 27, 2025
Posted by: WhoDis
[This review was collected as part of a promotion.] I had my S10 for over 10 years.
I would not have switched if it didn't start to lag.
The new phone takes good pics, but connectivity is lacking.
Cell coverage isn't the greatest.
I don't like the new texting app.
The phone is okay. I'm not overly impressed.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 28, 2025
Hey there WhoDis, we appreciate your feedback on your Samsung Galaxy S25. We completely understand that it can feel like a large upgrade after a number of years, and aligning a new device to your preferences can take time. We are happy toh ear that you are pleased with the upgraded camera features, and we have provided links to articles to help you troubleshoot the connectivity of your device to your carrier. We have also shared a link to the complete manual for your device to help you with message settings among others. We have lastly, shared a link to the Samsung Support Team if you prefer one-on-one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
no title.
on September 8, 2025
Posted by: Phil
Verified Purchase:Yes
My S23 was better.
Camera on S25 not the greatest.
Phone on S25 keep freezing.
Persistence pops on S25.
Response from Samsung USBy R&R Team, September 8, 2025
Hi there Phil, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and we would love to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to an article to help you with the different camera settings and features of your new device. We have also shared links to assist you with the speed and freezing of your device, as well as the pop ups you mention. We have lastly shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Works smooth and has pleanty of storage
on October 11, 2025
Posted by: Lowpez
[This review was collected as part of a promotion.] This phone has a lot of storage and its light weight, sleek. Good screen size. I always get the galaxy because it is reliable and always works well.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Frustrating
on November 5, 2025
Posted by: Kath
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
The S25 is very frustrating due to the messaging changes, and settings and apps the user cannot control. Wish I had my S22 back.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Kath, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it can be when software updates have been made that change the functionality from your previous device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and help you discover all of the capabilities of your phone. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good product
on November 11, 2025
Posted by: Ali2025
[This review was collected as part of a promotion.] Al features is great, the phone is sold build and takes alot to break.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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