Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Navy (Verizon)
Average customer rating
4.7 out of 5
4.7
(3,658 Reviews)
Open Ratings Snapshot
Rating breakdown 3,658 reviews
5 Stars
2,927
4 Stars
565
3 Stars
118
2 Stars
26
1 Star
22
85%of customers recommend this product. 
(
72 out of 85
)
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Customer Reviews for Samsung - Galaxy S25 256GB - Navy (Verizon)
Customer Rating
5 out of 5
5
TRULY THE BEST!
on June 14, 2025
Posted by: TienAngel
[This review was collected as part of a promotion.] I recently took the leap and upgraded from my trusty Samsung Galaxy S21 Ultra to the all-new S25, and I couldn't be happier! This phone is lightning-fast, and the camera? Absolutely stunning! The array of innovative features it comes with is like a playground for tech lovers. I’m especially excited about how they've integrated Galaxy AI, making the phone not just smarter but also more intuitive. As a dedicated Samsung Galaxy fan for over 30 years, I’ve seen firsthand how these devices evolve and improve year after year, and the S25 is no exception! I’m officially a lifelong supporter of Samsung Galaxy – there’s simply no other phone that could ever capture my loyalty like this one does!😍
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I think it needs some more work.It's not what I th
on July 31, 2025
Posted by: Fairchild
[This review was collected as part of a promotion.] In the AI I don't like it very much on this phone.It's not as good as Google or when you use.Hey google is better than gemini
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 31, 2025
Hey Fairchild, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team and your complete manual to help you with the settings and capabilities of your device, and assist you directly if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love s25 but some impr0vment sudgestion
on October 13, 2025
Posted by: Plzfreegiftca4d
[This review was collected as part of a promotion.] Love the ai fetures and the tight integration but would like more base storage on base models. Also magsafe connection and reduction in bloat ware like bixby and Samsung home
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very smooth, pocketable, and relieble
on October 21, 2025
Posted by: Anastasia
[This review was collected as part of a promotion.] The quality is really really sweet. I love the galaxy themes. The speakers are pretty loud too. Watching movies and connecting to other devices has never been easier and smoother. I love the games, the images are really clear as well as the sound. With the new update I dont mind the Google Messages but it is taking some time to adjust. The storage on Samsung has always been good. Overall a great product. Would 100% recommend.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi Anastasia, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so pleased to know you are happy with the usage and capabilities of your device, and that you are finding it smooth and easy to use every day. We have shared a link to thecompletemanual for your device to help you with the additional features that you are still becoming accustomed to on your phone. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
The phone runs fast. Good video quality.
on November 22, 2025
Posted by: VinnieD
[This review was collected as part of a promotion.] Galaxy AI is amazing. But when playing any games every one of them crashes. And my camera keeps failing.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi VinnieD, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage of Galaxy AI on your device. We have provided links to a few troubleshooting guides to help you maximize the speed and resolve the crashing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst upgrade
on April 25, 2025
Posted by: Chris
Worst upgrade ever! Please undo it. Absolutely HATE it!
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Chris, we appreciate you sharing your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you every day and we are always happy to assist our customers with any frustrations they are experiencing. Without knowing the details of your experience, we have provided links to the full device manual and the Samsung Support Team to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Simple Yet Effective
on February 25, 2025
Posted by: mishacherrie
[This review was collected as part of a promotion.] I like my Android because of its easy to use style and relatively low cost. My biggest complaint is that when trying to switch between tabs, it often refreshes the page and I have to start over with receiving and entering a needed security code.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25: My new daily driver.
on February 20, 2025
Posted by: EverydayUser
[This review was collected as part of a promotion.] Okay, so I've been using the S25 for a bit now, and honestly, I'm impressed. The way it just zips between apps is awesome – no lag, no stutter, just smooth. For work, it's a lifesaver, especially when I'm juggling emails, Slack, and spreadsheets. And the audio eraser? Game changer! I'm on calls all the time, and being able to eliminate background noise is huge. Okay, so the other day I was on a super important conference call while walking my dog (don't judge, multi-tasking is my life!). Usually, that's a recipe for disaster – barking dog, wind noise, you name it. But with the S25's audio eraser? Crystal clear call. My boss actually complimented me on how professional I sounded! That feature alone has made this phone worth it. Seriously, it saved me from some serious embarrassment.
Streaming and gaming are pretty good too, everything runs smoothly. For the price, it's a steal.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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