Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Navy (Verizon)
Average customer rating
4.7
(3,649 Reviews)
Rating breakdown 3,649 reviews
5 Stars
2,922
4 Stars
562
3 Stars
118
2 Stars
25
1 Star
22
85%of customers recommend this product.
(
69 out of
81)
Customer Reviews for Samsung - Galaxy S25 256GB - Navy (Verizon)
Customer Rating
1
DO NOT BUY
on August 4, 2025
Posted by: Memyselfneye
[This review was collected as part of a promotion.] This phone is the absolute worst phone I have ever owned. I thought I was upgrading from my Note 20 Ultra and did a huge downgrade. It completely sucks.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hi Memyselfneye, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it can be when you have a new device that is not operating as expected. Without knowing what features or changes are causing frustration for you, we have provided links to the complete manual for your device, and to the Samsung Support Team to help you align the settings, discover the full capabilities, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
S25 PHONE
on October 31, 2025
Posted by: Texasrose63
[This review was collected as part of a promotion.] I prefer a larger phone. I also like a stylus. The camera is amazing!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S35
on April 20, 2025
Posted by: Drken
I love my s25..was an upgrade from s10...should have done it sooner !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 21, 2025
Hey Drken, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are ecstatic to hear how pleased you are with the upgrade to your device, and are finding it so amazing. We have provided a link to the full device manual to help you fully discover the capabilities of your device, including the features of Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The strongest and best small Android phone of 2025
on June 23, 2025
Posted by: ihemsou
[This review was collected as part of a promotion.] I would like to express my gratitude to Samsung for the incredible power of the AI they deliver in their devices. I'm truly proud of this advanced technology that puts Samsung at the forefront of innovation, giving us a truly smart experience every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25: AI-Powered Everyday Magic
on September 26, 2025
Posted by: 1DPCHMD1
[This review was collected as part of a promotion.] Samsung Galaxy S25 has been a game-changer—sleek, lightweight, and packed with smarts that fit seamlessly into my routine. At its core, Galaxy AI elevates everything from mundane tasks to creative bursts. Features like Cross App Action let me string commands across apps with natural language: "Add my team's schedule to Calendar and summarize today's news." It saves hours, while Now Brief widget delivers personalized glances at weather, podcasts, and reminders right on the home screen. Writing Assist polishes emails and notes effortlessly, and Live Translate keeps global calls crystal clear. It's not overwhelming AI—it's intuitive, freeing me to focus on what matters, boosting productivity without the gimmicks.
Performance? Blazing. The Snapdragon 8 Elite chip and 12GB RAM handle streaming like a dream—Netflix buffers vanish, colors pop on the vibrant 6.2-inch AMOLED display with ProScaler upscaling for sharper 4K bliss. Gaming shines too: Genshin Impact runs buttery smooth at max settings, no thermal throttling during marathon sessions. Movies feel cinematic, with adaptive refresh rates and spatial audio immersing me in blockbusters. For work, it's a beast—multitasking docs, Zoom, and Slack without a hitch, plus DeX mode turns it into a desktop powerhouse for editing on the go.
In my daily life, the S25 sparks joy. Mornings start with AI-curated briefs, commutes mean lag-free podcasts, and evenings unwind with flawless entertainment. Battery lasts 29+ hours of mixed use.
Performance? Blazing. The Snapdragon 8 Elite chip and 12GB RAM handle streaming like a dream—Netflix buffers vanish, colors pop on the vibrant 6.2-inch AMOLED display with ProScaler upscaling for sharper 4K bliss. Gaming shines too: Genshin Impact runs buttery smooth at max settings, no thermal throttling during marathon sessions. Movies feel cinematic, with adaptive refresh rates and spatial audio immersing me in blockbusters. For work, it's a beast—multitasking docs, Zoom, and Slack without a hitch, plus DeX mode turns it into a desktop powerhouse for editing on the go.
In my daily life, the S25 sparks joy. Mornings start with AI-curated briefs, commutes mean lag-free podcasts, and evenings unwind with flawless entertainment. Battery lasts 29+ hours of mixed use.
Value
5
Written by a customer while visiting Samsung US
Posted by: Debi Doo2
from Alexandria, La
Expertise:Expert
Verified Purchase:Yes
I've been a Samsung Galaxy user for many years. I keep my phones for a long time. I expect this one is going to be with me for a really long time also. My S25 does everything I need and want it to do. And it does it fast. I feel like I'm carrying my whole life around in my pocket with the storage and power in this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No SD Card or Headphone Jack.
on November 8, 2025
Posted by: Lune
from Rhode Island
Expertise:Intermediate
In general, this is a fairly decent phone. However, there are some 'new' features which are pointlessly enraging. I've had multiple phones in the past, but this is the FIRST to decide to omit the SD card slot. I've had to clear out storage every few months, which is a major time sink, and I don't want to have to clear apps that I enjoy or need, or relocate or get rid of photos that I cherish. I've never had the video recording time limit, except for this phone. Yes, there is Google Drive and OneDrive, but I don't want to put all of my information in Google, which is getting less tolerable and trustworthy by the day, and OneDrive is going to be difficult to navigate since I don't typically use Microsoft software. There are storage apps which are wholly unintuitive and do not work. DropBox has a ridiculous limit. I've even tried putting everything on a flashdrive, but I don't like how inconvenient it is to fish for a flash drive just to see a photo of my wife from a year ago, plus it disorganized my photos' time stamps, so they're all out of order now, so flashdrives aren't a reliable solution for this either. SD cards are imperative to the ability of the phone's owner to be able to keep all of their information and storage local and comfortably accessible. What is less new yet still as frustrating is the abandoning of the headphone jack. Headphone jacks meant you only ever had to carry around a single pair of earbuds, not a bulky case for your phone and a normal pair for literally everything else. It also meant we didn't have no choice but to deal with trying to connect to bluetooth and somehow accidentally streaming sound to a TV and then disconnecting and reconnecting and etc etc etc. Headphone jacks were simple, easy, reliable, and intuitive. This... simply put, is just not. And I do know that there are splitters that can be connected to the phone to lead to a charging port and headphone jack, but I've had to go through 3 of those with my past phone and they never worked. I will admit that I never tried that with this phone, however, phones are already so expensive, and this is just adding more expenses on top of that, for something that could have easily been added onto the phone itself. This is a smaller perk of headphone jacks, but I know having charms connected to headphone jacks was quite popular before this forced transition away from headphone jacks entirely. While I never had any, I know it was rather popular and they did look nice and add a personal touch to a person's phone. Now, I am aware that your excuse for getting rid of these crucial features on phones is that it helps make the phones more waterproof. I, personally, have never heard of anyone's phone being damaged because they got water *in the headphone jack*. The charging port? Certainly. Dropping the entire phone in water? Again, not uncommon. But the advice is always to get the water out of the charging port. Headphone jacks were never a waterproofing issue, and if they were, I'm sure it was barely noticed, as it was completely a non-issue for every single person I've known. It may be an issue in manufacturing, however, it has been a very easily solvable issue ever since phones had headphone jacks. The SD card slots were also so tight and so small that, again, it seems nearly impossible to get water in there, especially to a harmful extent, and especially without first damaging the much more damagable charging port. Also, there is still a hole for the microphone at the bottom of the phone! Water could surely much more easily get in there than an SD card slot, and it doesn't seem like much of a waterproofing upgrade when the headphone jack was, again, not much of a problem. At least give users the option to opt for bluetooth and wireless or to stick to the reliable earbuds. And the lack of an SD card has really been killing me. There have been plenty of people complaining about the lack of headphone jacks and SD cards, but I haven't seen one person here claim that it's a brilliant idea and makes everything so much easier. Even so, I'm sure you would make more money and happy customers if you allowed for a choice. Even with a separate phone which is exactly the same but includes the headphone jack and SD card slot, so that you don't have to include them for those who don't want them (because, let's be honest, money is the real reason why the headphone jack and SD card have been forgone), but at least those who do need them are more likely to continue to purchase from Samsung rather than seeking alternatives, which do include a headphone jack and SD card slot, elsewhere. I loved having physical components to phones. They were easy and intuitive. This, again, is just not.
I also don't like AI being everywhere. I managed to turn most of it off, but it's still taking up space in my phone. I know many people think that it's a "step into the future," but at least, again, make it optional. I truly hate AI, and I know many people disagree, but plenty of people also do agree with me that AI does not belong on their phones. Even with the "AI Topics" on this review screen — why should I have an AI telling me what to say in my review of a product! It doesn't know my gripes or What I enjoy about the product. And it's a harmful waste of energy.
Other than the obvious complaints, the phone seems to be a fairly decent standard phone. Nothing unordinarily positive and notable.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello Lune, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know that changes to the hardware and usage of your device can come with a learning curve and cause frustration as you adjust to these changes. We have provided a link to the full manual for your device, as using a USB-C to headphone jack adapter can require some settings changes to operate fully. We have also shared a link to the Samsung Support Team if you would like assistance with different storage options, and best organizing your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Like the size and the color
on October 16, 2025
Posted by: BlueZealand
[This review was collected as part of a promotion.] The small version is nice and the pink color is great
Value
4
Response from Samsung USBy R&R Team, October 17, 2025
Hi there BlueZealand, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the size and appearance of your new device. We have provided a link to the full manual for your phone to help you discover the amazing features of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you have any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US