Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Navy (Verizon)
Average customer rating
4.7
(3,646 Reviews)
Rating breakdown 3,646 reviews
5 Stars
2,919
4 Stars
562
3 Stars
118
2 Stars
25
1 Star
22
85%of customers recommend this product.
(
69 out of
81)
Customer Reviews for Samsung - Galaxy S25 256GB - Navy (Verizon)
Customer Rating
5
I am satisfied.
on December 5, 2025
Posted by: Maximus21
[This review was collected as part of a promotion.] My samsung galaxy s25 takes everything about phone in a new level,the resolution it is amazing,the features and pictures are excellent.i always think twice before I recommend anything but I will recommend this phone to my friends,family and people I meet. It is a true masterpiece.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such an upgrade
on December 5, 2025
Posted by: Love41Shop
[This review was collected as part of a promotion.] One of the best features of my new Galaxy S25 is GALAXY AI. I can create images, ask for deep research on subjects I'm unfamiliar with and use it to enhance my social media experience. I get constant updates to make my phone easier to use and for an overall better experience. With my Galaxy S25, I don't have to use my laptop as much to conduct meetings, complete actions such as sign documents and so much more. I'm happy with my purchase and even more happier with all the new storage and added features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Different overall experience
on December 5, 2025
Posted by: Trixie
[This review was collected as part of a promotion.] Coming from a Galaxy 9S+ the Galaxy S25 phone has allot of different features. On the 9S+ there was an indicator light that let me know my phone was done charging without touching the phone. I have to double tap (which I had to turn on) or physically pick up the phone for the screen to come alive.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Phone is good but poor audio quality
on December 5, 2025
Posted by: Sarsum
[This review was collected as part of a promotion.] I like all the features except for audio..I've been using samsung phones since s5 but never had an issue with audio..samsung needs to fix this issue else loyal users may have to look for different options
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hello Sarsum, thank you for your feedback on your Samsung Galaxy S25. We know how important the immersive listening experience is to you with your device. We have provided links to two articles to help you if the speakers are not functioning as intended, or you are interested in the advanced audio settings available on your device. We have also shared a link to the Samsung Support Team to assist you continue to experience this matter with your phone. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Take a page from S23
on December 6, 2025
Posted by: Phone4Z
[This review was collected as part of a promotion.] The dual pull down for notifications vs phone functions is pretty inconvenient.
Amazon Music sometimes shows on the locked screen for ease of control, sometimes not. And, defaults to the bottom of the screen...not ideal.
Some apps with options on the very bottom do not play well with the phone's back, home or expand buttons.
The copy functionality is lacking, too.
Beyond these inconveniences, a nice little phone.
#GalaxyAI
Value
4
Written by a customer while visiting Samsung US
Posted by: Taichou
Expertise:Expert
Verified Purchase:Yes
This is a vast improvement over my previous phone. The battery life is improved significantly. The fingerprint sensor and face recognition are leagues better than the previous phone I had (S22). Depending on phone usage I can go days without charging my phone. I have not been disappointed by the experience I've had so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Wendy
from Dickson, TN
Expertise:Expert
Verified Purchase:Yes
It's quite small but works great we didn't pay close attention to the screen size when we ordered the phone other than that we love Samsung phones, TV an sound bar
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Wendy, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that you are enjoying the capabilities of your new device. We do our best to provide a range of options to best align to your preferences including display size. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your device, or options available to add to your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from VA
Expertise:Expert
Verified Purchase:Yes
Great balance of features, design and size. The mint is also a fantastic color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US