Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Average customer rating
4.7
(3,734 Reviews)
Rating breakdown 3,734 reviews
5 Stars
2,977
4 Stars
573
3 Stars
123
2 Stars
30
1 Star
31
88%of customers recommend this product.
(
116 out of
132)
Customer Reviews for Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Customer Rating
3
I'm just getting used to it and still learning how
on June 26, 2025
Posted by: Dev713
[This review was collected as part of a promotion.] I'm not familiar with how to use GalaxyAI or Galaxy AI because it's a bit complicated with my learning disabilities, lack of skill, experience, or knowledge or newer technology. I'd love to learn more about how to use it and features offered with my new phone. I also worry about screwing up my phone system and/or processing with how it's programmed to work properly and proactively.
Value
3
Response from Samsung USBy R&R Team, June 26, 2025
Hi there Dev713, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are initally pleased with the usage of your device. We have provided a link to the complete manual for your device to help you with the settings and features of Galaxy AI. We have also provided a link to the Samsung SUpport Team. You can reach them through chat to answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Same great features and more
on June 29, 2025
Posted by: MisterD
[This review was collected as part of a promotion.] Galaxy AI. Easy to use Samsung health helps me to keep track of my health
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY S25 W/AI
on July 1, 2025
Posted by: Rose945
[This review was collected as part of a promotion.] My new Galaxy S25 with Galaxy AI is just simply awesome...I've been wanting one like since they came out..
It does amazing things like circle and search. Still learning how to use AI but I'm sure I will master it soon. All of you out there go get you one, you won't be disappointed..
It does amazing things like circle and search. Still learning how to use AI but I'm sure I will master it soon. All of you out there go get you one, you won't be disappointed..
Have a great Day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is one of the best devices if you play games
on July 8, 2025
Posted by: Gameij
[This review was collected as part of a promotion.] I am using this device mainly for gaming and my daily use itd galaxy Ai has also helped me while on calls and while looking for what does a certain event mean when studying .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mostly happy with the S25
on July 8, 2025
Posted by: Giggs
from New Orleans LA
Why didn't the T-Mobil store personnel tell me not to charge the phone over night as it causes it not to come on due to the battery heating up and could cause a fire. Very frustrating to try to turn your phone on and it will do nothing until the back of the case cools down.
I am an Android user and have been very happy with the many Samsung phones I have used in the past. This one is a bit challenging but I love the reception and all the other uses.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nora
Expertise:Intermediate
Verified Purchase:Yes
No issues with the phone, have had it for a couple weeks. Switching phones is so easy these days! The color is very ethereal, love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
does have great features, glass should be stronger
on August 14, 2025
Posted by: Hookerhooks57
[This review was collected as part of a promotion.] Galaxy AI makes many tasks easier and helps fir many things i do however wish that phones today would come with at least 1 phone screen protector, for front and back. Be bold Samsung be ahead of the pack and start helping Samsung customers and supporters protect their investments rather than the need of greed in job security
Value
2
Response from Samsung USBy R&R Team, August 15, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you are with the enhanced features of Galaxy AI, and finding the device to function well for your needs. We know how valuable your device is to you and wanting to feel confident that your device is safe from any accidental damage from bumps and drops. We have provided a link to the Samsung Support Team if you are interested in exploring accessory options that will offer this security. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy
on November 6, 2025
Posted by: Lv2h8mE
[This review was collected as part of a promotion.] I've used Samsung Galaxy phones since day 1.. User-friendly and lots of options to choose from; Samsung Galaxy series is the top tier. My favorites has been the Galaxy edge, Z Fold series and Galaxy S series.
Waiting for the Z Roll series to come out so I'll have a new favorite. It will be hard to top a roll out phone..... but, I said the same thing about the Z Fold. 💯
Waiting for the Z Roll series to come out so I'll have a new favorite. It will be hard to top a roll out phone..... but, I said the same thing about the Z Fold. 💯
Value
5
Written by a customer while visiting Samsung US