Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Average customer rating
4.7
(4,571 Reviews)
Rating breakdown 4,571 reviews
5 Stars
3,607
4 Stars
730
3 Stars
156
2 Stars
36
1 Star
42
87%of customers recommend this product.
(
139 out of
159)
Customer Reviews for Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Customer Rating
3
I'm a bit torn about this phone.
on April 14, 2026
Posted by: Superboysrg
[This review was collected as part of a promotion.] I've owned a few galaxy phones and have mostly had a good experience with them, but my S25 has been giving me problems recently. Not long ago the battery life started decreasing, though that might be because of the cold. That being said, I hadn't had as much of a problem with battery draining in any of my past galaxy phones. I'm not sure what's going on with the phone, but it also started having trouble sending messages around the same time.
Aside from those recent problems, I've had a good experience with the phone. It's super durable and water resistant, which is useful for daily use and great for adventuring. The night camera is great for photographing the sky at night, and comes in handy when your battery is too low to use the flash.
The Galaxy AI has also been super useful when it comes to finding products or looking up info online. I take a picture of it, then use Galaxy AI to do the rest. And the photo features are very helpful when you want to make your memories look their best before posting them online or saving them for later.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hi there Superboysrg, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are pleased to hear that you are overall happy with the features and capabilities of your device. We have provided links to articles to help you maximize the battery life of your device, and troubleshoot the messaging frustrations you mention. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My phone is a2 years old and the battery heats up
on April 17, 2026
Posted by: BigDingus
[This review was collected as part of a promotion.] My galaxy s25 is good until yesterday 4/16/26
The battery or so.ething inside of the phone is heating up forcing the battery to go low quickly and it does not want to speed charge like usual.
The battery or so.ething inside of the phone is heating up forcing the battery to go low quickly and it does not want to speed charge like usual.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone has quality like no other.
on April 18, 2026
Posted by: Bookin
[This review was collected as part of a promotion.] Using a Samsung the phone experience has upped itself to a new standard. Galaxy AI helps me plan my routines and has helped me more than I ever thought it could
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25
on April 27, 2026
Posted by: Robby83
[This review was collected as part of a promotion.] My phone works well gor streaming, gaming, and photos.
I love this phone, it gets used for work as well, and haven't had any issues with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY S25
on April 27, 2026
Posted by: Brian1777
[This review was collected as part of a promotion.] I use Galaxy phone for my occupation as a physician: dictation app, haiku app, qgenda app are essential to my job. I use AI almost everyday as well to help find links to articles quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy S25 is a Thriller for me!
on April 28, 2026
Posted by: IrishCherokee
[This review was collected as part of a promotion.] First off, I love Samsung products. I was thrilled when I got the chance to own this gorgeous new Galaxy S25. I fall in love with it more every day as I learn new features and abilities. I am 72 and so many seniors I know dont have cell phones. The technology wasn't there in our youth so it's new to many seniors and confusing and frankly they are fearful of it all. Samsung makes quality products, however, and they have made the S25 with great features and it has been so easy to learn to use. If you do get lost, they have excellent, easy to use instructions on how to navigate everything. I had my choice of this phone or a different one from a different well known company and once again I chose Samsung. I am so, so in love with the Galaxy S25 just as I have been with previous Samsung cell phones. They just get better and better and not once have I been disappointed.
Gemini is the new AI program on this model and Im so proud to say Im using it more and more and its fantastic. Every day I spend hours on my phone not only learning new things about my beautiful pale green phone but about many other things such as health, world events, politics etc but I also watch television, movies and listen to my favorite music. I recently started my 4th career, this time in Behavioral Health, and I did all the schooling and testing on my phone. Im using Gemini to prepare my resume for me.
I would be remiss to not mention the awesome photos my camera takes as well as videos. Thanks Samsung
Gemini is the new AI program on this model and Im so proud to say Im using it more and more and its fantastic. Every day I spend hours on my phone not only learning new things about my beautiful pale green phone but about many other things such as health, world events, politics etc but I also watch television, movies and listen to my favorite music. I recently started my 4th career, this time in Behavioral Health, and I did all the schooling and testing on my phone. Im using Gemini to prepare my resume for me.
I would be remiss to not mention the awesome photos my camera takes as well as videos. Thanks Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best 👌🏽
on May 1, 2026
Posted by: Alan12
[This review was collected as part of a promotion.] This is the best phone I have ever had, I already have time with it and it always keeps impressing me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The features on the phone are pretty decentnt. It
on May 2, 2026
Posted by: Congo1j
[This review was collected as part of a promotion.] The galaxy a I.It is pretty cool. All the features team to work. Good, great for sports and games, movies you name it.
Value
5
Written by a customer while visiting Samsung US