Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Average customer rating
4.7
(3,658 Reviews)
Rating breakdown 3,658 reviews
5 Stars
2,927
4 Stars
565
3 Stars
118
2 Stars
26
1 Star
22
85%of customers recommend this product.
(
72 out of
85)
Customer Reviews for Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Customer Rating
1
Horrible safe your money
on April 15, 2025
Posted by: Tammyb316
from Glasgow ky
Expertise:Expert
Hate the phone only one thing good about it is weight. Get really hot playing games, touch sensitivity is 0 to none horrible. THIS IS THE ONLY PHONE I HAVE DISLIKED FROM DAY 3
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Tammyb316, thank you for your feedback on your Samsung Galaxy S25. We understand how important your device is to you every day, and we would love to help you resolve the frustrations you mention experiencing. We have provided links below to help you troubleshoot the temperature and display responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team if these experiences continue or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Why mess with it?
on April 28, 2025
Posted by: Mackdaty
Messaging app has "new and improved" features. I just want to have a quick link to my favorites which is no longer at the top of recents. The " tiny" battery life percentage icon in the top left is not adjustable for size and the font is uncolored and left clear which renders it unreadable with light backgrounds.
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Mackdaty, we appreciate your feedback on your Samsung Galaxy S25. We understand how important the usage of your device is to you every day, and wanting to best align the settings and capabilities to your preferences. We have provided a link to the complete manual for your device to help you discover the capabilitie and adjust the settings at your convenience. We have also provided a link to the Samsung Support Team if you prefer one on one assistance from our team of experts through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jorge
from NY
Expertise:Expert
Verified Purchase:Yes
Hate google being all over the phone. Hate there’s no memory card slot. Hate the eSIM card feature. Hate no headphone jack.. yes I know there’s an adapter option thru charging port. Hate the lower quality screen (s10 had 4k screen) why are we going backwards
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hey Jorge, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know that changes in the features you expect can cause distress as you adjust to the technological and hardware advancements. The removal of the features you mention is to help enhance the durability and water resistance of your device. We do have cloud based storage expansion as an option if the pre-installed storage is insufficient for your needs. This has the added benefit of granting access to your data across any additional devices you may have in your ecosystem. We have provided a link below to the full device manual to help you best align the settings and features to align to your preferences including the different display options. We have also provided a link to the Samsung Support Team if you have questions about your device or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear, lightning fast operating system.
on November 21, 2025
Posted by: Webandit2316
[This review was collected as part of a promotion.] I use my phone everyday for work. Its unbelievably user friendly. I love this phone
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey Webandit2316, we are grateful for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are happy with the usage of your phone, and that you are finding it so easy to use for a range of daily tasks. We have shared links to resources to help you discover additional capabilities with your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone ever
on February 7, 2025
Posted by: Yessis
[This review was collected as part of a promotion.] The best Samsung phone I have ever come across. I have always had 3 older model versions before the new one ever came out and so far I'm loving this Samsung s25. The picture quality is amazing. Best that there can ever be. The first time I ever had something before it dropped and I'm so honored and excited that the is by far the best product of Samsung I have ever r purchased in my life. I recommend 100% to anyone that is still doubting to purchase one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the size of phone
on February 10, 2025
Posted by: 2talkandgo
[This review was collected as part of a promotion.] Very light and battery life is great along with features
Value
4
Response from Samsung USBy R&R Team, February 11, 2025
Hey 2talkandgo, thank you for your feedback on your Samsung Galaxy S25. We love hearing how pleased you are with the size and functionality of your new device. We have some great resources available online, and have provided links to a few below to help you explore the full capabilities of your new phone, align the settings to your needs and wants, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 27, 2025
Posted by: K3nl
This is a great opportunity to have for personal need oe business.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features!!!
on April 4, 2025
Posted by: Kmarie
[This review was collected as part of a promotion.] This Samsung S-25 phone is absolutely amazing!! The features on it are such as the audio eraser is top notch!! So convenient to be able to edit your own videos & remove unnecessary noises or distractions out of your videos wherever you want is top of the line amazing!! The picture quality is flawless & I'm in love with my new device!!
Value
5
Written by a customer while visiting Samsung US