Best Buy - Samsung - Galaxy S25 256GB - Icyblue (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 256GB - Icyblue (Verizon)

Average customer rating

4.7

(2,362 Reviews)

Rating breakdown 2,362 reviews

5 Stars

1,889

4 Stars

349

3 Stars

2 Stars

1 Star

88%of customers recommend this product.

(

81 out of 92

)

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Customer Reviews for Samsung - Galaxy S25 256GB - Icyblue (Verizon)

Customer Rating

Absolutely Loving My Samsung Galaxy S25!

on March 11, 2025

Posted by: EmilyJ

[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy S25, and I couldn’t be happier! The display is stunning—super bright, smooth, and incredibly sharp. Everything from scrolling to streaming looks flawless.

The camera is next level! The photos are crisp, even in low light, and the AI-powered enhancements make every shot look professional. The zoom is seriously impressive too.

Performance-wise, this phone is a beast. Apps open instantly, multitasking is seamless, and the battery life easily lasts me all day. The fast charging is a game changer—I get hours of use with just a quick charge.

Samsung really nailed it with the design, too. It feels premium, lightweight, and fits perfectly in my hand. Plus, One UI keeps things smooth and intuitive.

If you’re considering an upgrade, the Galaxy S25 is absolutely worth it. It’s fast, powerful, and packed with features that make daily use a joy. Highly recommend!"

Value

Written by a customer while visiting Samsung US

Customer Rating

jkphone

on March 16, 2025

Posted by: jkdisappointed

Expertise:Expert

I am disappointed. I upgraded my phone to the s25 because I got an good trade in on my old phone. Well I should have done some research. Now I do not have any micro SD card expansion. So I down graded from a 7 year old phone. Why would they take that out?

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 18, 2025

Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how valuable all of your photos, videos, and other media are to you, and wanting to keep them with you at all times. The micro SD card removal helps with the duarbility and water resistance of the device, however, you can always use cloud based storage expansion. This has the added benefit of providing access to your media across your ecosystem of devices. We have provided a link to the Samsung Support Team if you have any questions about this or any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

Hot! Hot! Hot!

on March 17, 2025

Posted by: BoobuhLou

[This review was collected as part of a promotion.] I love everything about the Galaxy S25. I had the S23 and upgraded to this one. I received it and was on the phone setting it up, first few hours of having it and it was HOT!! This phone was hot then and if I use it too long, it gets verrry hot still! I love everything about except that and that is the reason I gave it 3 stars. Its hot in my pocket, hot in my hand, hot when I use it, hot when it's charging... everything. It's too much.

Value

Response from Samsung USBy R&R Team, March 18, 2025

Hey there BoobuhLou, thank you for your feedback on your Samsung Galaxy S25. We love hearing that you are so happy with the features and capabilities of your new phone, and we would love to help you prolong the usage and ensure your device remains at it optimal operating temperature. We have provided a link to a troubleshooting guide to assist you with this at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

FASTER RESPONSE TIME AND EASIER MANAGEABILITY

on March 23, 2025

Posted by: GulfNCoastDad

[This review was collected as part of a promotion.] Seamless video performance in new phone, I use on multiple platforms and have had no issues.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.

Value

Written by a customer while visiting Samsung US

Customer Rating

Cloud storage isn't a reliable option for anyone

on March 26, 2025

Posted by: ColdIsland

from San Juan Island, WA

Expertise:Expert

Horrible Memory, Bring back the SD Cards! I am often out in the wilderness or just in rural areas with no cell service, which also means no cloud access, but I still need to take photos and record video. The 256GB of storage is absolutely insufficient for this on even a basic level. Samsung says this is for durability, but my S20 had an SD card and handled being immersed in salt water more than a few times and all kinds of abuse, I had it for 6 years! We all know this is just a cash grab situation to charge for more cloud storage, despite it being horrible for the environment to run all those servers continuously instead of of having local storage right there on the phone. I'm returning this phone and looking at other manufacturers after over 20 years as a loyal Samsung phone user. Bring back the SD cards and I'll come back.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 27, 2025

Hi there ColdIsland, we appreciate your feedback on your Samsung Galaxy S25. We understand that our customers have a range of needs from their chosen device, and are not always connected to their carrier. We have provided a li nk to the Samsung Support Team below. These experts can help review any additional options that may be available to help you resolve this frustration. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

on April 4, 2025

Posted by: Shermy

[This review was collected as part of a promotion.] I like the phone pretty well. The time from turning on the phone to the time it takes to getting to the home screen is painfully slow. I had a S10+ was a lot quicker.
That is my only complaint.

Value

Response from Samsung USBy R&R Team, April 10, 2025

Hey there Shermy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We love that you are so pleased with the capabilities and usage of your phone. We hope you are also enjoying the exploration of the features of Galaxy AI. We have provided links to resources to help you with this experience, and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Premium prices with less value

on May 31, 2025

Posted by: Thenightskywalker

[This review was collected as part of a promotion.] The phone works good. One UI is amazing. I love the extra features Samsung has on their mobile platform with Galaxy AI. The hardware and software are optimized so well that the phone works seamlessly. But there are down side of the phone. The camera quality is noisy, grainy, lacks detail and sharpness. Some of the edges and text in the pictures are distorted and this camera is not one can rely on everyday. The battery does not last very long. Samsung should consider adding higher MAH in their phones because the phone uses so much power leaving me with no choice but to plug up more than once a day. Please samsung evolve your products like never before and remember the sky is limit!

Value

Response from Samsung USBy R&R Team, June 2, 2025

Hello Thenightskywalker, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are enjoying exploring the features of Galaxy AI. We would love to help you with the camera and battery of your device to help you have the best possible experience with your phone every day. We have provided a link to an article to help you with the different features of your camera, and troubleshooting guides for your battery. We have lastly, provided a link to the Samsung Support Team if this experience continues with your phone, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

DO NOT BUY

on August 4, 2025

Posted by: Memyselfneye

[This review was collected as part of a promotion.] This phone is the absolute worst phone I have ever owned. I thought I was upgrading from my Note 20 Ultra and did a huge downgrade. It completely sucks.

Value

Response from Samsung USBy R&R Team, August 6, 2025

Hi Memyselfneye, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it can be when you have a new device that is not operating as expected. Without knowing what features or changes are causing frustration for you, we have provided links to the complete manual for your device, and to the Samsung Support Team to help you align the settings, discover the full capabilities, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

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