Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Average customer rating
4.7 out of 5
4.7
(2,823 Reviews)
Open Ratings Snapshot
Rating breakdown 2,823 reviews
5 Stars
2,267
4 Stars
413
3 Stars
94
2 Stars
25
1 Star
24
88%of customers recommend this product. 
(
84 out of 95
)
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Customer Reviews for Samsung - Galaxy S25 256GB - Icyblue (Verizon)
Customer Rating
5 out of 5
5
I love Samsung!
on July 24, 2025
Posted by: Tinkerbell
[This review was collected as part of a promotion.] I've been a devoted fan of the brand for quite some time now, and I'm consistently impressed. The innovation and quality they bring to the table are truly remarkable. I always look forward to seeing what they come up with next, as they consistently push boundaries. It's a pleasure to be a part of their user community.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Over all its a pass.
on July 24, 2025
Posted by: dinoklown
[This review was collected as part of a promotion.] Really the only think keeping it from a 5 star is the battery life isn't the best especially for someone who works outside all day and with their phone. Other then that pretty good phone so far.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sometimes it freezes
on July 24, 2025
Posted by: Peelow33
[This review was collected as part of a promotion.] Doesn't allow updates, and when they do sometimes it doesn't work. The way that it's supposed to
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 25, 2025
Hey there Peelow33, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important it is to have the updates downloaded when they become available to have the newest features, and up to date security available. We have provided a link to the Samsung Support Team to help you troubleshoot this experience through chat. We have also shared a link to an article to help you with the occasional freezing you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on July 24, 2025
Posted by: Anonymous
Verified Purchase:Yes
I like Everything.
About...size/weight/design/price.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
As expected!!
on July 24, 2025
Posted by: Stealthyaura
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
You can never go wrong with Samsung devices especially the S Series. Sleek design and optimal performance.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This product has great features, I give it a 6.
on July 25, 2025
Posted by: Jellywelly
[This review was collected as part of a promotion.] I absolutely love this size, much easier for pockets and wallets. Great pictures and features. I wish AI was free. It works well, however this phone is not for someone who likes alot of games. It gets very slow very fast. It has contracted viruses from apps in the Samsung store and at first the battery was great but it now dies fast, I've ran apps to clean it, to clear storage and keep background apps from running. It's just not the quality I'm used too for a galaxy. Given it is the basic one. It just falls short of what I'm used to in a galaxy.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 5, 2025
Hey Jellywelly, thank you for sharing your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you are with the size of your device, and the overall usage. We have provided links to articles to help you with the speed of your device and battery life. We have also shared a link to the Samsung Support Team to assist you with the viruses and security you mention. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not bad for a s25
on July 25, 2025
Posted by: Markr62
[This review was collected as part of a promotion.] Just hope that samsung is listening because there are some overheating problems with the s25 esim mine this is the 3rd one that I had to replace
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing new features
on July 25, 2025
Posted by: MizzAndi
[This review was collected as part of a promotion.] My phone has become my best friend since I recently became disabled. From being able to play puzzle games to distract myself to using Galaxy AI to search easily for anything possible. My new S25 has allowed me freedoms due to its advanced technology.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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