Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Mint (Verizon)
Average customer rating
4.7
(3,858 Reviews)
Rating breakdown 3,858 reviews
5 Stars
3,096
4 Stars
578
3 Stars
125
2 Stars
28
1 Star
31
89%of customers recommend this product.
(
105 out of
118)
Customer Reviews for Samsung - Galaxy S25 256GB - Mint (Verizon)
Customer Rating
3
Text app bad. Sound quality worse.
on June 3, 2025
Posted by: MonkeyMomRDA
[This review was collected as part of a promotion.] I do not use AI so it bothers me. I feel like the sound quality when listening to music, videos, etc. sounds more like static when it use to be clear. The text app that comes on the phone is missing MANY of the features I used on my last Galaxy S23 and S24 phones.
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey MonkeyMomRDA, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing. We have provided a link to the full device manual to help you with the features in messaging you feel are missing or have been changed. We have also provided a link to a few articles to help you with the speakers of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
As usual, Galaxy series doesn't disappoint!!
on June 12, 2025
Posted by: Samsungjoe
[This review was collected as part of a promotion.] From the opening of the box, I could tell this was a premium made product. It feels good in my hand. Light but heavy enough to know it is made well.
After powering on my S25, the transition was seamless, and I got started using Bixby and Galaxy AI right away. These tools are helping organize and be in control. I am on my phone alot using Twitter, playing TopWar, emails and text as well as streaming.
The screen is crystal clear as the dynamic AMOLED should be. The Now Review morning and night time review at the bottom of the lock screen is one of my favorite features as it helps organizing my day to day.
Very thankful and excited to continue with this device! Would recommend, 10/10!
Value
5
Written by a customer while visiting Samsung US
Posted by: Johnny
from Texas
Expertise:Expert
Verified Purchase:Yes
Honestly, the software on this thing, One UI, is just amazing! Seriously, Samsung has absolutely nailed the Android experience here. Everything feels so smooth, super customizable, and just works the way you want it to. From the slick animations to all the cool little features, using this phone is genuinely a blast. And with all the smart AI stuff integrated, it just makes everyday tasks so much easier and more fun. Samsung really went all out to make the software top-notch, and it totally shows. The S25 is a joy to have in your hand, all thanks to that sweet One UI.
But, and this is a big "but," as much as I rave about the software, it's getting harder and harder to ignore the cameras. While Samsung's smart processing does a good job making photos look decent, it's pretty obvious that they've been recycling the same old camera sensors, especially the telephoto and ultrawide, for like four years now. That telephoto lens? It's fine, but it really needs an upgrade a bigger sensor and better glass would make a huge difference to compete with what other phones are doing with zoom these days. And the ultrawide camera, while it gives you that wide view, often just doesn't capture the detail or handle low light nearly as well as a newer sensor could. It's like having a super-fast car with old tires; it just can't quite hit its full potential.
So, fingers crossed, I really hope Samsung gives the cameras a massive upgrade in next year's models. We're talking not just fresh new telephoto and ultrawide sensors that are bigger and better, but also, please, oh please, add a dedicated macro mode! Getting those super close-up, intricate shots is something a lot of people want, and it feels like a weird thing to be missing when everything else about the camera setup is so comprehensive.
Bottom line The Samsung Galaxy S25 is an awesome phone, mostly because of how incredible One UI and the overall software are. It's a great phone for everyday life and pretty much nails everything you throw at it. But if Samsung wants to stay on top of the phone game, they seriously need to give those cameras some much-needed love. A major refresh for the telephoto and ultrawide, and a macro mode, would be a huge step in the right direction!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, June 19, 2025
Hi there Johnny, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so thrilled to hear that you are loving the enhanced features of One UI 7. We have provided a link to an article to help you with the different camera settings and features of your Galaxy S25 to help capture the best possible photos and videos. We have also provided a link to the Samsung Support Team if you ever have questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I'm just getting used to it and still learning how
on June 26, 2025
Posted by: Dev713
[This review was collected as part of a promotion.] I'm not familiar with how to use GalaxyAI or Galaxy AI because it's a bit complicated with my learning disabilities, lack of skill, experience, or knowledge or newer technology. I'd love to learn more about how to use it and features offered with my new phone. I also worry about screwing up my phone system and/or processing with how it's programmed to work properly and proactively.
Value
3
Response from Samsung USBy R&R Team, June 26, 2025
Hi there Dev713, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are initally pleased with the usage of your device. We have provided a link to the complete manual for your device to help you with the settings and features of Galaxy AI. We have also provided a link to the Samsung SUpport Team. You can reach them through chat to answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Same great features and more
on June 29, 2025
Posted by: MisterD
[This review was collected as part of a promotion.] Galaxy AI. Easy to use Samsung health helps me to keep track of my health
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY S25 W/AI
on July 1, 2025
Posted by: Rose945
[This review was collected as part of a promotion.] My new Galaxy S25 with Galaxy AI is just simply awesome...I've been wanting one like since they came out..
It does amazing things like circle and search. Still learning how to use AI but I'm sure I will master it soon. All of you out there go get you one, you won't be disappointed..
It does amazing things like circle and search. Still learning how to use AI but I'm sure I will master it soon. All of you out there go get you one, you won't be disappointed..
Have a great Day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is one of the best devices if you play games
on July 8, 2025
Posted by: Gameij
[This review was collected as part of a promotion.] I am using this device mainly for gaming and my daily use itd galaxy Ai has also helped me while on calls and while looking for what does a certain event mean when studying .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mostly happy with the S25
on July 8, 2025
Posted by: Giggs
from New Orleans LA
Why didn't the T-Mobil store personnel tell me not to charge the phone over night as it causes it not to come on due to the battery heating up and could cause a fire. Very frustrating to try to turn your phone on and it will do nothing until the back of the case cools down.
I am an Android user and have been very happy with the many Samsung phones I have used in the past. This one is a bit challenging but I love the reception and all the other uses.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US