Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Mint (Verizon)
Average customer rating
4.7
(3,856 Reviews)
Rating breakdown 3,856 reviews
5 Stars
3,094
4 Stars
578
3 Stars
125
2 Stars
28
1 Star
31
89%of customers recommend this product.
(
105 out of
118)
Customer Reviews for Samsung - Galaxy S25 256GB - Mint (Verizon)
Customer Rating
5
Great
on February 27, 2025
Posted by: K3nl
This is a great opportunity to have for personal need oe business.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features!!!
on April 4, 2025
Posted by: Kmarie
[This review was collected as part of a promotion.] This Samsung S-25 phone is absolutely amazing!! The features on it are such as the audio eraser is top notch!! So convenient to be able to edit your own videos & remove unnecessary noises or distractions out of your videos wherever you want is top of the line amazing!! The picture quality is flawless & I'm in love with my new device!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
When they get it right they get it right
on April 6, 2025
Posted by: Chuckdee
[This review was collected as part of a promotion.] The overall quality the touch the feel and the camera work just they got everything right!
Value
5
Response from Samsung USBy R&R Team, April 24, 2025
Hey Chuckdee, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are so in love with every feature of your new phone. We have provided a link to the full device manual to help you further discover the features like Galaxy AI and align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great operating system
on July 22, 2025
Posted by: ZachyP
[This review was collected as part of a promotion.] Love all the features in Galaxy AI
It's great
It's great
Thanks for letting us know that
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New Phone Just Okay
on July 27, 2025
Posted by: WhoDis
[This review was collected as part of a promotion.] I had my S10 for over 10 years.
I would not have switched if it didn't start to lag.
The new phone takes good pics, but connectivity is lacking.
Cell coverage isn't the greatest.
I don't like the new texting app.
The phone is okay. I'm not overly impressed.
I would not have switched if it didn't start to lag.
The new phone takes good pics, but connectivity is lacking.
Cell coverage isn't the greatest.
I don't like the new texting app.
The phone is okay. I'm not overly impressed.
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Hey there WhoDis, we appreciate your feedback on your Samsung Galaxy S25. We completely understand that it can feel like a large upgrade after a number of years, and aligning a new device to your preferences can take time. We are happy toh ear that you are pleased with the upgraded camera features, and we have provided links to articles to help you troubleshoot the connectivity of your device to your carrier. We have also shared a link to the complete manual for your device to help you with message settings among others. We have lastly, shared a link to the Samsung Support Team if you prefer one-on-one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
I think it needs some more work.It's not what I th
on July 31, 2025
Posted by: Fairchild
[This review was collected as part of a promotion.] In the AI I don't like it very much on this phone.It's not as good as Google or when you use.Hey google is better than gemini
Value
1
Response from Samsung USBy R&R Team, July 31, 2025
Hey Fairchild, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team and your complete manual to help you with the settings and capabilities of your device, and assist you directly if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Phil
Verified Purchase:Yes
My S23 was better.
Camera on S25 not the greatest.
Phone on S25 keep freezing.
Persistence pops on S25.
Camera on S25 not the greatest.
Phone on S25 keep freezing.
Persistence pops on S25.
Response from Samsung USBy R&R Team, September 8, 2025
Hi there Phil, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and we would love to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to an article to help you with the different camera settings and features of your new device. We have also shared links to assist you with the speed and freezing of your device, as well as the pop ups you mention. We have lastly shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Real changes and imporvements
on September 15, 2025
Posted by: Ricky123
[This review was collected as part of a promotion.] Galaxy AI has a real improvement and is snappier faster and very clear in responses. Especially the draw to search feature helps a lot in net browsing.
Battery lasts longer and I love it.
Battery lasts longer and I love it.
Value
5
Written by a customer while visiting Samsung US