Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Mint (Verizon)
Average customer rating
4.7
(3,855 Reviews)
Rating breakdown 3,855 reviews
5 Stars
3,094
4 Stars
578
3 Stars
125
2 Stars
28
1 Star
30
89%of customers recommend this product.
(
105 out of
118)
Customer Reviews for Samsung - Galaxy S25 256GB - Mint (Verizon)
Customer Rating
5
Why i like Samsung
on September 22, 2025
Posted by: Ninin10
[This review was collected as part of a promotion.] My first Samsung Phone is Galaxy Y. I was so very very happy back then to have to it and use it. It is my first time to use android phone. Eversince then if ever there is a new released model that i can afford i would buy a new one. Now that Samsung that Phones have AI It is more exciting to use and convenient. I really want to have Samsung Ultra Phone or Samsung Flip. They were fast and advance than any other phones. It is more advance than iPhones. I hope i will be selected one of the winners. I would to use Ultra Phone or Flip phones. I love Samsung Gadgets.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great and kudos to Galaxy AI
on September 22, 2025
Posted by: shreyas01karnad
[This review was collected as part of a promotion.] I purchased S25 FE 2 weeks ago. So far the phone works great! I was able to enhance some old photos with Galaxy AI and remove unwanted objects from them. Galaxy AI is super helpful if I want to transcribe a meeting or any lecture notes. A great replacement for my previous S24 FE. Battery life is awesome! Lastly the lock screen insights using Galaxy AI are life savers. Kudos to Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great choice of a phone
on September 20, 2025
Posted by: HMoney40
[This review was collected as part of a promotion.] This phone is so clean, no crevices to get junk and grime stuck into. It's camera is amazing as well, 13.7x zoom is so helpful when I need to scan a qr code for something, or if I'm just taking pictures of the horizon, I use yhe camera every day at school to scan the daily attendance qr code from my seat even though it's on the door 2 rooms down. I use the galaxy AI feature every day for class, because it tells me answers to my problems so quickly, I just wish that I could have it on my chromebook because it's so efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how the many new features this device has
on September 21, 2025
Posted by: Happymam
[This review was collected as part of a promotion.] I use my device for school and its amazing with the drawing assist and how it uses speak to caption for phone calls. I rarely use galaxy Ai but it was an amazing experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Issues with performance and other related setings
on October 13, 2025
Posted by: Jonathanb559
[This review was collected as part of a promotion.] Since buying this phone I've encountered multiple issues, the biggest annoyance being the camera cutout. Sometimes when im scrolling down the cutout will move from below the selfie camera to the upper left corner. Not only does it move but it flickers as i scroll down. If i scroll fast enough the device starts to lag and it brings a terrible experience to a flagship phone. Next is the performance issue. While playing games such as pokemon go I've realized that the performance drops compared to my older device (pixel 6) in several other games as well. Despite having a game optimization button, I'm led to believe that this is going more harm then good. The galaxy ai is also buggy at times, when requesting to set a timer or alarm it'll bug out and it'll say that it does not have permission to do so despite doing so before. Please fix these issues. Until then i can't recommend this device.
Value
3
Response from Samsung USBy R&R Team, October 15, 2025
Hi there Jonathanb559, we appreciate you sharing your experience of your Samsung Galaxy S25. We know how frustrating it is when your usage of your device is interrupted by flickering, lagging, or freezing. We have provided links to a few articles to help you adjust the refresh rate which can help with the flickering and lagging, and also another to help with the freezing. We have provided a link to the Samsung Support Team to assist you with the frustrations you mention when attempting to use Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy AI features are amazing
on October 21, 2025
Posted by: Farrah
[This review was collected as part of a promotion.] My new S25 fe galaxy phone has kick started my new business. Im researching faster and doing most of my business from my phone. Features like Generative Edit for photo manipulation, Circle to Search for visual searching, and Live Translate for real-time call and text translation are just 3 of the many features i can't live without now. I also enjoy using AI-assisted search: Improves visual search capabilities for finding products or information from images.
Gemini integration: Brings the multimodal AI capabilities of Gemini to the device, powered by a large vapor chamber for smooth performance and hardware-based ray tracing for realistic graphics in gaming.
Enhanced security: Uses Knox Enhanced Encryption Protection to secure personalized AI experiences. I am so glad we upgraded to the S25 Samsung Galaxy. My income has increased and I can work faster and easier than ever , thanks Team Samsung Galaxy!
Gemini integration: Brings the multimodal AI capabilities of Gemini to the device, powered by a large vapor chamber for smooth performance and hardware-based ray tracing for realistic graphics in gaming.
Enhanced security: Uses Knox Enhanced Encryption Protection to secure personalized AI experiences. I am so glad we upgraded to the S25 Samsung Galaxy. My income has increased and I can work faster and easier than ever , thanks Team Samsung Galaxy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WOW! I simply LOVE the POTENTIAL SCAM FILTER!
on April 6, 2025
Posted by: Victoria
[This review was collected as part of a promotion.] No more wondering WHO is calling anymore! When there isn't a NAME (i.e., UNKNOWN or PRIVATE) and/or a TELEPHONE NUMBER... NO WORRIES... The Galaxy S25 IDENTIFIES ALL CALLS IMMEDIATELY! The BLOCKING FEATURE IS QUICK, SEAMLESS AND GREAT ALSO!! THANK YOU SO VERY, VERY MUCH SAMSUNG!!!
Value
5
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Victoria, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that the features of your phone have brought you peace of mind and comfort when receiving phone calls and whether or not you want to answer or receive further calls in the future. We have provided links to a few resources to help you further explore the full capabilities of your device including Galaxy AI, and answering any questions you may have as you continue usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on May 28, 2025
Posted by: Phoneless for now
from United States
Expertise:Intermediate
Own two S25s for 3+ months. Both phones randomly overheat while charging which seems to cause the battery to fully drain. Must wait for phone to cool down to recharge. Have followed Samsung's troubleshooting with no success. Working with Samsung authorized repair facility to address problem which means I have no phone and may face a complete loss of data. My S25 is not the only one at the repair facility with this issue.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, May 29, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you, and how distressing it is when it is not operating as intended or expected. We have provided a link to an article to help ensure you are using the best charging adapter for your device for fast charging speeds. With regards to the data you fear losing, we do recommend ensuring your device is backed up to your Samsung account. We have provided a linkt o the Samsung Support Team if you have any questions about backups or the repair process for your device. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US