Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Mint (Verizon)
Average customer rating
4.7
(2,363 Reviews)
Rating breakdown 2,363 reviews
5 Stars
1,890
4 Stars
349
3 Stars
83
2 Stars
20
1 Star
21
88%of customers recommend this product.
(
82 out of
93)
Customer Reviews for Samsung - Galaxy S25 256GB - Mint (Verizon)
Customer Rating
5
Light but powerful
on July 17, 2025
Posted by: Joefei
[This review was collected as part of a promotion.] I've recently upgraded/downgraded from my s23U to a s25. Mainly for size. Making this lighter and more size appropriate for me as it fits better on my uniform. I don't feel it when I'm working and it doesn't feel like falling from my side pocket.
Most of the premium features of my old phone are still here and I don't really feel the downgrade only in the display side. The AI features are here making picture editing really interesting and fun. But where I don't miss a beat is on the gaming side as the powerful chip is present and great to play with. Sometimes I miss the bigger ultra but this is a really capable machine for does interested in a lighter more confortable experience.
Most of the premium features of my old phone are still here and I don't really feel the downgrade only in the display side. The AI features are here making picture editing really interesting and fun. But where I don't miss a beat is on the gaming side as the powerful chip is present and great to play with. Sometimes I miss the bigger ultra but this is a really capable machine for does interested in a lighter more confortable experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
My galaxy s25
on July 20, 2025
Posted by: Smitty9186
[This review was collected as part of a promotion.] I was surprisingly let down by this phone camera sucks, poor r.a.m. it crashes alot and it's not very fast my s23 ultra was a way better phone I wish I could trade back id do so today. Unless your getting the s25 ultra don't go for it because the s25 sucks. The galaxy a.i. was even better in my s23 ultra
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hi Smitty9186, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important your phone is to you, and we would love to assist you in resolving any frustration you are experiencing. We have provided links to articles below to help you with the camera features, speed, and crashing you mention experiencing with your device. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S, 25 has amazing features.
on July 20, 2025
Posted by: Antonio
[This review was collected as part of a promotion.] The Samsung Galaxy S25 series, unveiled in early 2025, represents a significant evolution in smartphone technology, building upon Samsung's legacy of innovation while pushing the boundaries of artificial intelligence integration. This generation of flagship devices, including the S25, S25+, S25 Ultra, and the remarkably slim S25 Edge, aims to redefine the user experience through enhanced performance, refined design, and transformative AI capabilities.
At its core, the S25 series is powered by the formidable Qualcomm Snapdragon 8 Elite for Galaxy chipset, a processor meticulously customized to deliver unparalleled speed and efficiency. This robust engine is critical for driving the extensive AI features that are a hallmark of these phones. Compared to its predecessors, the S25 boasts significant improvements in NPU, CPU, and GPU performance, ensuring seamless multitasking, fluid gaming, and instantaneous AI processing. This raw power also enables advanced imaging capabilities, with the S25 series featuring an AI ProVisual Engine that enhances image quality and delivers clearer low-light videos. The adoption of 10-bit HDR recording by default further enriches color expression, bringing a new level of detail and vibrancy to captured content.
Beyond hardware, the S25's true distinction lies in its sophisticated Galaxy AI implementation. This second iteration of Galaxy AI transforms the smartphone into a truly intuitive companion. Users can leverage AI
At its core, the S25 series is powered by the formidable Qualcomm Snapdragon 8 Elite for Galaxy chipset, a processor meticulously customized to deliver unparalleled speed and efficiency. This robust engine is critical for driving the extensive AI features that are a hallmark of these phones. Compared to its predecessors, the S25 boasts significant improvements in NPU, CPU, and GPU performance, ensuring seamless multitasking, fluid gaming, and instantaneous AI processing. This raw power also enables advanced imaging capabilities, with the S25 series featuring an AI ProVisual Engine that enhances image quality and delivers clearer low-light videos. The adoption of 10-bit HDR recording by default further enriches color expression, bringing a new level of detail and vibrancy to captured content.
Beyond hardware, the S25's true distinction lies in its sophisticated Galaxy AI implementation. This second iteration of Galaxy AI transforms the smartphone into a truly intuitive companion. Users can leverage AI
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Augusta, Georgia
Expertise:Expert
Verified Purchase:Yes
I been buying the Galaxy phone since Galaxy 3. I love them. The quality and all of the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Didn't download things right
on July 28, 2025
Posted by: Unknown
[This review was collected as part of a promotion.] It was the perfect size, but I had a lot of problems downloading from my old phone to the Samsung galaxy s25. I sent it back. I don't know if it was the company we switched to. We switched back to our original company. I still haven't gotten a new phone yet. A little leary now.
Value
2
Response from Samsung USBy R&R Team, July 29, 2025
Hi there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We know how valuable your data is and wanting to be able to transfer everything you need and want from your previous device to your new one. We have provided a link to the Samsung Support Team to assist you with a new device, and help you through the inital setup and data transfer at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating issue is frustrating
on July 31, 2025
Posted by: Bee00
Though i like the comfort of the phone by how it feels when held and looks, i should have done further research by others regards to their reviews on online forums and social media reviews because the phone over heats for to it's snapdragon 8 elite chipset so i had to do a buyer's remorse and got another one of the same kind. Well, my replacement is much better but slightly heats sometimes
Response from Samsung USBy R&R Team, July 31, 2025
Hi there Bee00, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the size and capabilities of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to the Samsung Support Team to offer their expertise any time you are interested. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It comes with too many apps that you can't get of.
on July 31, 2025
Posted by: Helenredsheads
[This review was collected as part of a promotion.] I don't know how to use ai.
Not sure if I like it.
Not sure if I like it.
Value
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi there Helenredsheads, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know getting a new device can come with a bit of a learning curve and we would love to help you align the settings and integrate all of the amazing features in to your usage. We have provided links to the complete manual for your device as well as to the Samsung Support Team to help you with the different features and settings, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone ever....so easy to use...
on August 1, 2025
Posted by: Gbrake88
[This review was collected as part of a promotion.] Love Galaxy Al it is so easy to use...Good job Samsung!!
Value
5
Written by a customer while visiting Samsung US