Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Average customer rating
4.7 out of 5
4.7
(5,706 Reviews)
Open Ratings Snapshot
Rating breakdown 5,706 reviews
5 Stars
4,470
4 Stars
940
3 Stars
200
2 Stars
46
1 Star
50
88%of customers recommend this product. 
(
141 out of 161
)
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Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Customer Rating
5 out of 5
5
Awesome Product!
on June 4, 2025
Posted by: Nisemoto
[This review was collected as part of a promotion.] This is an awesome upgrade from my s20. I love that it is not too big like the other models. The camera is great too, pictures and videos are so clear. Easy to use and edit as necessary. The Galaxy AI is a cool new feature, I have not used it yet but I'm sure I will!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
good
on June 4, 2025
Posted by: pierrot
Verified Purchase:Yes
its great. hate the ai features though, it's unneeded and noone asked for it. please stop emailing me.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The AI search is amazing
on June 4, 2025
Posted by: Phanic007
[This review was collected as part of a promotion.] The Galaxy AI search redefines the way I search for almost anything, from auto parts and sports cards to pictures of places. It's super easy to use; circling the image you want to look up is phenomenal.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I really like the phone
on June 3, 2025
Posted by: Lojo7385
[This review was collected as part of a promotion.] I really haven't used AI much as of yet just now getting into it
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Text app bad. Sound quality worse.
on June 3, 2025
Posted by: MonkeyMomRDA
[This review was collected as part of a promotion.] I do not use AI so it bothers me. I feel like the sound quality when listening to music, videos, etc. sounds more like static when it use to be clear. The text app that comes on the phone is missing MANY of the features I used on my last Galaxy S23 and S24 phones.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey MonkeyMomRDA, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing. We have provided a link to the full device manual to help you with the features in messaging you feel are missing or have been changed. We have also provided a link to a few articles to help you with the speakers of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Its the best!
on June 3, 2025
Posted by: AlphaI3itch
[This review was collected as part of a promotion.] Definitely a Samsung lover for life! Never cease to make me happy!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on June 3, 2025
Posted by: Harold
from Lancaster, OH
Expertise:Intermediate
Verified Purchase:Yes
This phone has an amazing screen, takes great pics
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
New s25
on June 3, 2025
Posted by: Tina
Verified Purchase:Yes
I have figured out how to completely use my new s25
I would recommend this to a friend!
Response from Samsung USBy R&R Team, June 5, 2025
Hi Tina, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are pleased to know you have been able to best align your device to your usage preferences, and have been able to discover the features of your device. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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