Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,110 Reviews)
Rating breakdown 5,110 reviews
5 Stars
3,999
4 Stars
842
3 Stars
180
2 Stars
43
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Customer Rating
5
Out of this world!
on November 28, 2025
Posted by: DIVINEFIRE
[This review was collected as part of a promotion.] My first S series I've ever owned, and I love it. Im used to bigger heavier phones, but this is perfect for me! Love Galaxy AI, took me a minute to get used to its features, but its pretty cool all around. Has a crap ton of room for apps, pictures(even when I don't move all over to the cloud). I have an A15, granted its a larger screen, its no where near as sleek and fast as this model! Would definitely recommend to anyone new to android devices!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed with S25
on June 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Extremely unhappy with S25.The phone constantly freezes making it frustrating to use on a daily basis. The touch sensor doesnt respond ill tap on something and nothing happens. Basic functionality is also lacking i can't easily pull down the notification panel without unlocking my phone just to check on simple things location, wifi, flashlight, sound,brightness controls..that's incredibly inconvenient. The phone behaves unpredictability pages randomly open to something without me intending to.
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Value
2
Response from Samsung USBy R&R Team, June 25, 2026
Hi there Nunaluna, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your usage of your device is interrupted in some way, and we would love to help you maximize your experience with your device. We have provided links to articles to help you troubleshoot the freezing and display sensitivity of your device at your convenience. We have also shared links to the complete manual and the Samsung Support Team to assist you with different setting options and storage expansion, as well as offering additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
very fast and the AI features are greay
on February 8, 2025
Posted by: phrost
[This review was collected as part of a promotion.] The Samsung Galaxy S25 is a powerful and impressive phone that builds upon the successes of its predecessors. It boasts a sleek design, a vibrant display, and cutting-edge technology that make it a top contender in the smartphone market.
Here's a breakdown of the key features and aspects:
Display: The Galaxy S25 features a stunning Dynamic AMOLED 2X display with vibrant colors, deep blacks, and excellent brightness. Whether you're watching videos, playing games, or browsing the web, the screen provides an immersive and enjoyable experience. The adaptive refresh rate of up to 120Hz ensures smooth scrolling and animations.
Performance: Powered by the latest Snapdragon processor, the Galaxy S25 delivers exceptional performance. It handles demanding tasks with ease, whether it's multitasking, gaming, or running graphics-intensive applications.
Camera: The camera system on the Galaxy S25 is versatile and capable of capturing stunning photos and videos in various conditions. The main sensor captures detailed and sharp images, while the ultrawide lens offers a broader perspective. The telephoto lens allows for impressive zoom capabilities.
Battery Life: The Galaxy S25 offers solid battery life, allowing you to get through a full day of moderate to heavy use without needing to recharge.
Here's a breakdown of the key features and aspects:
Display: The Galaxy S25 features a stunning Dynamic AMOLED 2X display with vibrant colors, deep blacks, and excellent brightness. Whether you're watching videos, playing games, or browsing the web, the screen provides an immersive and enjoyable experience. The adaptive refresh rate of up to 120Hz ensures smooth scrolling and animations.
Performance: Powered by the latest Snapdragon processor, the Galaxy S25 delivers exceptional performance. It handles demanding tasks with ease, whether it's multitasking, gaming, or running graphics-intensive applications.
Camera: The camera system on the Galaxy S25 is versatile and capable of capturing stunning photos and videos in various conditions. The main sensor captures detailed and sharp images, while the ultrawide lens offers a broader perspective. The telephoto lens allows for impressive zoom capabilities.
Battery Life: The Galaxy S25 offers solid battery life, allowing you to get through a full day of moderate to heavy use without needing to recharge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This products features with Samsung are confusing
on March 1, 2025
Posted by: Savsnook
[This review was collected as part of a promotion.] With this you cannot have different email addresses. It will switch between Google accounts and Samsung account all the time.
Value
2
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Savsnook, we appreciate your feedback on your new Samsung Galaxy S25. We understand how important specific functionality of your new device are to you, and we would love to help you resolve this matter at your convenience. We have provided a link to the full device manual to assist you with this experience, and to the Samsung Support Team to offer their one on one expertise through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The Camera quality
on March 25, 2025
Posted by: Oaht
from Green Bay wisconsin
I purchased this phone not very long ago, only a few days ago. Everything with this phone was going great until last night. It needed a software update. So of course I installed the software update. As soon as the phone started back up it started automatically and randomly just whenever restarting the phone. I've looked up how to try and fix this and I've tried everything and nothing has worked. Returning this item.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 26, 2025
Hi there Oaht, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it can be when your device is not meeting your expectations and operating as intended. We have provided a link to the Samsung Support Team below to assist you. They can work with you one on one to determine the root cause of your frustration and help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for Screen Issues on Galaxy 25
on May 20, 2025
Posted by: unhappy customer
from Orange County NY
Expertise:Intermediate
phone screen displayed colored lines of pixels after 6 weeks, then rolled horizontally and finally a white screen with horizontal black and green lines. Sent it in for warranty repai and being charge 245 because Samsung claims its due to damage Dont buy its a frequent problem with 25 screens I have had 5 other galaxy Samsung phones without a problem I wont buy another
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, than k you for sharing your experience of your Samsung Galaxy S25 with us. We understand how valuable your phone is to you every day. We have provided a link to a troubleshooting guide to help you address this experience with your display. We have also shared links to the Samsung Support Team and warranty information to help you further explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Junk phone
on June 3, 2025
Posted by: Treezi
[This review was collected as part of a promotion.] Worst galaxy ever made soo easily hackable this ruined my life
Value
1
Response from Samsung USBy R&R Team, June 5, 2025
Hi Treezi, thank you for your feedback on your Samsung Galaxy S25. We understand how important the security of your data is to you and the amount of things you may keep on your device. We have provided a link to the Samsung Support Team. They can work with you one on one to resolve this matter, and help you gain peace of mind that your device is secure. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This cellphone has a great camera
on September 19, 2025
Posted by: Chelitab
[This review was collected as part of a promotion.] I love taking pictures of my kids and family memories that I can save and share..
With the quality of this camera my videos and pictures are so much better.
With the quality of this camera my videos and pictures are so much better.
Value
5
Written by a customer while visiting Samsung US