Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Average customer rating
4.7 out of 5
4.7
(5,716 Reviews)
Open Ratings Snapshot
Rating breakdown 5,716 reviews
5 Stars
4,477
4 Stars
943
3 Stars
200
2 Stars
46
1 Star
50
88%of customers recommend this product. 
(
141 out of 161
)
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Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Customer Rating
1 out of 5
1
S25
on December 28, 2025
Posted by: RonJ
from CO
Verified Purchase:Yes
I found the screen size to small to use and returned the phone to Samsung.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2025
Hey RonJ, thank you for your feedback on your Samsung Galaxy S25. We do our best to provide a range of devices to best align to our customers preferences and needs. We have the Samsung Galaxy S25+ with the larger display size you are seeking as well as the Samsung Galaxy S25 Ultra. We have provided a link to the Samsung Support Team to assist you if you have questions about available options in choosing one that best aligns to you. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Upgrade
on December 28, 2025
Posted by: Pedro
from PA
Expertise:Intermediate
Verified Purchase:Yes
I upgraded my old phone to a new one and am very pleased with the choice I made.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hi Pedro, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are enjoying the upgrade to your new device, and that you have no regrets with your choice. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung definitely delivered
on December 27, 2025
Posted by: Dommy
Expertise:Intermediate
Verified Purchase:Yes
Absolutely love everything about this phone! Will not be going back to fruit phone ever.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 3, 2026
Hey Dommy, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We love hearing how much you love your new device, and that you are finding it so easy after using different operating systems in the past. We have provided links to resources to help you discover all of the amazing capabilities on your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Well Balanced Device
on December 27, 2025
Posted by: Anonymous
from VA
Expertise:Expert
Verified Purchase:Yes
Great balance of features, design and size. The mint is also a fantastic color.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 4, 2026
Hello Ian R, thank you for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are pleased with the capabilities, design, appearance, and size of your new device. We would love to hear from you again in the future if you ever have questions about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25
on December 26, 2025
Posted by: Wendy
from Dickson, TN
Expertise:Expert
Verified Purchase:Yes
It's quite small but works great we didn't pay close attention to the screen size when we ordered the phone other than that we love Samsung phones, TV an sound bar
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 26, 2025
Hey Wendy, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that you are enjoying the capabilities of your new device. We do our best to provide a range of options to best align to your preferences including display size. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your device, or options available to add to your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet.
on December 25, 2025
Posted by: Richard
Verified Purchase:Yes
Great phone with excellent features. Was easy to transfer everything from my Galaxy S10.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 6, 2026
Hey Richard, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are so pleased with the inital transfer of data, setup, and usage of your device. We have provided a link to the complete manual to help you finalize the alignment of the settings to your preferences, and discover features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Complete Improvement
on December 25, 2025
Posted by: Taichou
Expertise:Expert
Verified Purchase:Yes
This is a vast improvement over my previous phone. The battery life is improved significantly. The fingerprint sensor and face recognition are leagues better than the previous phone I had (S22). Depending on phone usage I can go days without charging my phone. I have not been disappointed by the experience I've had so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 6, 2026
Hey Taichou, we appreciate your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are finding this device to be a great update from your previous device, that you are seeing improved battery life, and more refined features and usage. We have provided a link to the Samsung Support Team for your convenience to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade
on December 25, 2025
Posted by: Brandi
from Macon, IL
Expertise:Expert
Verified Purchase:Yes
This was an upgrade for my daughter and she loves the color!
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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