Customer reviews from Samsung US
Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(3,726 Reviews)
Rating breakdown 3,726 reviews
5 Stars
2,972
4 Stars
571
3 Stars
122
2 Stars
30
1 Star
31
87%of customers recommend this product.
(
110 out of
126)
Customer Reviews for Samsung - Galaxy S25 256GB - Silver Shadow (Verizon)
Customer Rating
1
Terrible performance and system layout
on November 12, 2025
Posted by: Usetolovesamsung
from New Mexico
Expertise:Expert
Terrible new system. Just switched from the S20 5G and this new phone is Terrible. You have to swipe down and right to see notifications as opposed to them being right there less choice in phone set up, forced updates you don't want or need unless you're Tech savy enough to figure it out. A.I, galaxy assistant all forced to be on you're phone that i don't want but don't have a choice. So many system operations that it drains your battery. Basically had to give this phone a lobotomy to get it up to 17 hours minimum of battery life. I've since given the phone away and gotten my S20 5G fixed for simple and easy use again. Do not buy this for a grandparent or parent if they aren't tech savvy. They will not get it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, November 13, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device after a longer period of time can come with a learning curve due to all of the updates and changes to the software. We have provided a link to the complete manual to assist you with these updates and best aligning the settings to your preferences. We have also provided links to a few articles to help you maximize the battery life if the intelligent battery has not made the adjustments to your consumption as intended. We have lastly, provided a link to the Samsung Support Team if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
overall a great phone
on December 2, 2025
Posted by: helmhlotz
[This review was collected as part of a promotion.] Overall it's a great upgrade from my original s20 from software/hardware side
Value
4
Written by a customer while visiting Samsung US
Posted by: Grams
Verified Purchase:Yes
I love my new phone, it is easy to use smaller than my last one and a lot faster too
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Loving My Samsung Galaxy S25!
on March 11, 2025
Posted by: EmilyJ
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy S25, and I couldn’t be happier! The display is stunning—super bright, smooth, and incredibly sharp. Everything from scrolling to streaming looks flawless.
The camera is next level! The photos are crisp, even in low light, and the AI-powered enhancements make every shot look professional. The zoom is seriously impressive too.
Performance-wise, this phone is a beast. Apps open instantly, multitasking is seamless, and the battery life easily lasts me all day. The fast charging is a game changer—I get hours of use with just a quick charge.
Samsung really nailed it with the design, too. It feels premium, lightweight, and fits perfectly in my hand. Plus, One UI keeps things smooth and intuitive.
If you’re considering an upgrade, the Galaxy S25 is absolutely worth it. It’s fast, powerful, and packed with features that make daily use a joy. Highly recommend!"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
jkphone
on March 16, 2025
Posted by: jkdisappointed
Expertise:Expert
I am disappointed. I upgraded my phone to the s25 because I got an good trade in on my old phone. Well I should have done some research. Now I do not have any micro SD card expansion. So I down graded from a 7 year old phone. Why would they take that out?
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, March 18, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how valuable all of your photos, videos, and other media are to you, and wanting to keep them with you at all times. The micro SD card removal helps with the duarbility and water resistance of the device, however, you can always use cloud based storage expansion. This has the added benefit of providing access to your media across your ecosystem of devices. We have provided a link to the Samsung Support Team if you have any questions about this or any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Hot! Hot! Hot!
on March 17, 2025
Posted by: BoobuhLou
[This review was collected as part of a promotion.] I love everything about the Galaxy S25. I had the S23 and upgraded to this one. I received it and was on the phone setting it up, first few hours of having it and it was HOT!! This phone was hot then and if I use it too long, it gets verrry hot still! I love everything about except that and that is the reason I gave it 3 stars. Its hot in my pocket, hot in my hand, hot when I use it, hot when it's charging... everything. It's too much.
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Hey there BoobuhLou, thank you for your feedback on your Samsung Galaxy S25. We love hearing that you are so happy with the features and capabilities of your new phone, and we would love to help you prolong the usage and ensure your device remains at it optimal operating temperature. We have provided a link to a troubleshooting guide to assist you with this at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
FASTER RESPONSE TIME AND EASIER MANAGEABILITY
on March 23, 2025
Posted by: GulfNCoastDad
[This review was collected as part of a promotion.] Seamless video performance in new phone, I use on multiple platforms and have had no issues.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.
Battery life is exceptionally better, doesn't have a lag time while I stream.
Better photos as well as audio performance. The extended memory helps with the hundreds of photos I take for my everyday use as well as those needed for my related endeavors across several platforms.
Samsung wallet has been improved as well. Great job. The seamless action across several apps astounds me that everything is exceptionally better. "Audio Eraser" is a new tool i have started to get familiar with as well as "NowBrief". Where have these apps been my whole life, lol.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Cloud storage isn't a reliable option for anyone
on March 26, 2025
Posted by: ColdIsland
from San Juan Island, WA
Expertise:Expert
Horrible Memory, Bring back the SD Cards! I am often out in the wilderness or just in rural areas with no cell service, which also means no cloud access, but I still need to take photos and record video. The 256GB of storage is absolutely insufficient for this on even a basic level. Samsung says this is for durability, but my S20 had an SD card and handled being immersed in salt water more than a few times and all kinds of abuse, I had it for 6 years! We all know this is just a cash grab situation to charge for more cloud storage, despite it being horrible for the environment to run all those servers continuously instead of of having local storage right there on the phone. I'm returning this phone and looking at other manufacturers after over 20 years as a loyal Samsung phone user. Bring back the SD cards and I'll come back.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, March 27, 2025
Hi there ColdIsland, we appreciate your feedback on your Samsung Galaxy S25. We understand that our customers have a range of needs from their chosen device, and are not always connected to their carrier. We have provided a li nk to the Samsung Support Team below. These experts can help review any additional options that may be available to help you resolve this frustration. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US