Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,286 Reviews)
Rating breakdown 5,286 reviews
5 Stars
4,131
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
1
Would not purchase again..
on May 17, 2026
Posted by: JazzyJ
[This review was collected as part of a promotion.] I have had issues with my device since i got it. Its very glitchy and slow. The camera has always been blurry and half the time i do not pass when taking a clear photo of my DL for different things. Overall very disappointed with it. Maybe GALAXY AI COULD TROUBLESHOIT IF SOMETHING IS INFACT WRONG WITH IT...
Value
1
Response from Samsung USBy R&R Team, May 18, 2026
Hi JazzyJ, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how distressing it is when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed of your device, troubleshoot the blurry photos you mention experiencing, and discover the ways you can use Galaxy AI and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you any time you have questions, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I really enjoy this phone
on May 17, 2026
Posted by: JesseL
[This review was collected as part of a promotion.] I use YouTube for music regularly and it streams very well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More uses than I can begin to count
on May 17, 2026
Posted by: Georgeslilred
[This review was collected as part of a promotion.] This phone has so many uses, from doing simple math, to helping figure out complicated highschool math.
I can play games, pay bills, make money, chat with people and with AI, take amazing photos, play music, watch videos, check email, do testing for school and so much more.
AI is used in finding family information, helping with cooking, setting up schedules for school, housework, travel, ordering from various apps, and if I ask it to it talks to me. The ease of using this phone has been unbelievable! Most phones it takes time to learn but this one is super easy and efficient, and things are just where you'd think to look. The updates that have taken place have done nothing but improve its use. Battery times is amazing! Which honestly is one of my favorite things. The phone is worth the money, and is absolutely worth your time to get and put to use! 10/10 absolutely recommend!
I can play games, pay bills, make money, chat with people and with AI, take amazing photos, play music, watch videos, check email, do testing for school and so much more.
AI is used in finding family information, helping with cooking, setting up schedules for school, housework, travel, ordering from various apps, and if I ask it to it talks to me. The ease of using this phone has been unbelievable! Most phones it takes time to learn but this one is super easy and efficient, and things are just where you'd think to look. The updates that have taken place have done nothing but improve its use. Battery times is amazing! Which honestly is one of my favorite things. The phone is worth the money, and is absolutely worth your time to get and put to use! 10/10 absolutely recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a really good phone has a lot of good feature
on May 17, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] I use my Samsung device every day for a mix of school, entertainment, and staying connected. One of the biggest things I use it for is streaming videos and movies because the display quality is really clear and smooth. Watching sports and YouTube feels a lot more immersive on the screen compared to other devices I’ve used.
I also use it for gaming in my free time, and the performance has been really reliable. Games run smoothly without a lot of lag, and the battery life lasts long enough for long sessions. The sound quality also makes a big difference when playing games or watching videos.
For school, my Samsung device helps me stay organized with notes, reminders, and quick access to assignments and research. Multitasking is easy, especially when switching between apps for studying or working on projects. The camera has also been useful for scanning documents and taking pictures for assignments.
One feature I really like is Galaxy AI because it makes everyday tasks more convenient. Features like smart suggestions and editing tools save time and make the device feel more personalized to how I use it daily.
Overall, my Samsung device has become something I rely on throughout the day for productivity, entertainment, and communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has very user friendly interface as
on May 16, 2026
Posted by: Fl3shw0und
[This review was collected as part of a promotion.] The processing power & internal memory make gaming, web surfing, multimedia, etc. Quite a painless experience overall. The camera is a satisfying customizable high definition. I give it a 4 out of 5 simply & only because the battery life. Unless you utilize its battery saver function 24/7 which ultimately limits it's full potential to a degree, this device will not last a full 24 hours without dying. Overall satisfactory though. I would personally recommend this device to fellow Samsung enthusiasts.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic compact flagship with a gorgeous screen
on May 16, 2026
Posted by: TechUser77
[This review was collected as part of a promotion.] I use my Galaxy for everything from gaming and streaming movies to staying organized for work. Galaxy AI has been a game-changer for my daily productivity, making this the perfect compact flagship.
"
"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on May 16, 2026
Posted by: Kat1979
[This review was collected as part of a promotion.] I love this phone it is so easy to use and navigate I love creating one of a kind images with Galaxy AI I bought this phone over a year ago and I am still just as happy with the product as the day I bought it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Exceptional base model S25
on May 16, 2026
Posted by: Wysguy80
[This review was collected as part of a promotion.] The Galaxy S25 base model has exceptional processing, sleek design and the camera quality is amazing! Love all the features of the photo editing and the Galaxy AI features. The possibilities are pretty much endless with Galaxy AI on your side whether it be in photo editing or just fun with writing or making pictures based on your own imagination. It is truly the "cream of the crop" for a base model of the Galaxy S25. I have owned every version of the Galaxy phones over the years and I will continue to be a loyal customer of the brand.
Value
4
Written by a customer while visiting Samsung US