Best Buy - Samsung - Galaxy S25 128GB - Navy (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 128GB - Navy (Verizon)

Average customer rating

4.7

(5,283 Reviews)

Rating breakdown 5,283 reviews

5 Stars

4,128

4 Stars

876

3 Stars

186

2 Stars

1 Star

88%of customers recommend this product.

(

141 out of 161

)

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Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)

Customer Rating

Amazing Features and Quality

on May 6, 2025

Posted by: FaithE

from Raleigh, NC

Expertise:Expert

I got this phone about six days ago, although it's only been a short amount of time I've noticed the AI, Camera, and editing skills have improved greatly from my Samsung Galaxy Z Flip 5. In love with this new upgrade!

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 6, 2025

Hi there FaithE, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you've had such a great experience so far, and have found so many uses for the enhanced features of your device including Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Why mess with it?

on April 28, 2025

Posted by: Mackdaty

Messaging app has "new and improved" features. I just want to have a quick link to my favorites which is no longer at the top of recents. The " tiny" battery life percentage icon in the top left is not adjustable for size and the font is uncolored and left clear which renders it unreadable with light backgrounds.

Response from Samsung USBy R&R Team, April 28, 2025

Hi there Mackdaty, we appreciate your feedback on your Samsung Galaxy S25. We understand how important the usage of your device is to you every day, and wanting to best align the settings and capabilities to your preferences. We have provided a link to the complete manual for your device to help you discover the capabilitie and adjust the settings at your convenience. We have also provided a link to the Samsung Support Team if you prefer one on one assistance from our team of experts through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

S25 is terrible

on April 25, 2025

Posted by: Lapsoo

My last gr8 Samsun' was S10E. Since then I ve got S22 & S25 now. The last 2 are terrible phones which I hate
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders

Generaly Samsung's going down hill

Response from Samsung USBy R&R Team, April 28, 2025

Hi there Lapsoo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important specific features of your device are to you, and we would love to help you best align the settings of your device to your preferences. We have provided a link to the full device manual to help you with any available customizations. For the screenshot if the button presses are uncomfortable for your hand, you can use a swipe gesture across the screen with the side of your hand to capture a screenshot with ease. We have lastly shared a link to the Samsung Support Team if you ever have questions about your Samsung products.Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Worst upgrade

on April 25, 2025

Posted by: Chris

Worst upgrade ever! Please undo it. Absolutely HATE it!

Response from Samsung USBy R&R Team, April 28, 2025

Hi there Chris, we appreciate you sharing your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you every day and we are always happy to assist our customers with any frustrations they are experiencing. Without knowing the details of your experience, we have provided links to the full device manual and the Samsung Support Team to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

upgrade from my last 3 phones 4 realz

on April 24, 2025

Posted by: Galaxy Defenders

Really a good phone and I am just Really glad I have more money 🤑 "I'm loving it"..he ❤️ he will not be forgotten and I will never forget the favor. Seriously I am going to pay him back.

Response from Samsung USBy R&R Team, April 24, 2025

Hello there, we appreciate your feedback on your new Samsung Galaxy S25. We are thrilled to hear that you are so pleased with your new device, and finding it so useful for your every day. We have shared a link below to your manual to help you fully discover the capabilities and integrate the features of Galaxy AI in to your usage. We have also provided a link to the Samsung Support Team to offer one on one assistance if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

Bad advice

on April 20, 2025

Posted by: James

I continue to get updates that mess me up. I have to seek advice as to change things back. The latest suggested i swipe to view most popular apps. Out of curiosity, I did and completely lost my Home screen setup. Now I can't even make calls

Response from Samsung USBy R&R Team, April 21, 2025

Hey James, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided a link to the Samsung Support Team to offer one on one assistance with your updates and settings of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

S35

on April 20, 2025

Posted by: Drken

I love my s25..was an upgrade from s10...should have done it sooner !

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 21, 2025

Hey Drken, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are ecstatic to hear how pleased you are with the upgrade to your device, and are finding it so amazing. We have provided a link to the full device manual to help you fully discover the capabilities of your device, including the features of Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Phenomenal phone in every way

on April 18, 2025

Posted by: TheHankster

from Louisville Kentucky

Expertise:Intermediate

Extraordinary in every in hardware and software. Ease of use. Phenomenal features i have had it a month and still learning new features

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 22, 2025

Hey TheHankster, thank you for sharing your experience of your Samsung Galaxy S25 with us. We love hearing how extraordinary you are finding your new device, and finding new ways to use it all the time. We have provided a link to the full device manual to help you further explore your device, and another to the Samsung Support Team. These experts can work with you one on one if any questions arise as you continue using your phone, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

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