Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,283 Reviews)
Rating breakdown 5,283 reviews
5 Stars
4,128
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Posted by: Sandy T
from Seattle, WA
Expertise:Beginner
Verified Purchase:Yes
So far my S25 has been pretty good. It was an upgrade from an S9. The transition was relatively easy but not entirely without issue.
I traded in my S9 and followed the directions of first removing my google account and then doing a factory reset, which caused a problem. Factory reset wants to verify your identity via gmail begore proceeding but there is no gmail with google removed. Caused a hiccup. I do like the S25's camera the best. Not to keen on the AI features. Still haven't figured everything out, i.e. S9 was able to have different notification sounds for individual apps bur haven't been able to fully implement that in the S25. Still learning!
I traded in my S9 and followed the directions of first removing my google account and then doing a factory reset, which caused a problem. Factory reset wants to verify your identity via gmail begore proceeding but there is no gmail with google removed. Caused a hiccup. I do like the S25's camera the best. Not to keen on the AI features. Still haven't figured everything out, i.e. S9 was able to have different notification sounds for individual apps bur haven't been able to fully implement that in the S25. Still learning!
I would recommend this to a friend!
Features
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on May 28, 2025
Posted by: Phoneless for now
from United States
Expertise:Intermediate
Own two S25s for 3+ months. Both phones randomly overheat while charging which seems to cause the battery to fully drain. Must wait for phone to cool down to recharge. Have followed Samsung's troubleshooting with no success. Working with Samsung authorized repair facility to address problem which means I have no phone and may face a complete loss of data. My S25 is not the only one at the repair facility with this issue.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, May 29, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you, and how distressing it is when it is not operating as intended or expected. We have provided a link to an article to help ensure you are using the best charging adapter for your device for fast charging speeds. With regards to the data you fear losing, we do recommend ensuring your device is backed up to your Samsung account. We have provided a linkt o the Samsung Support Team if you have any questions about backups or the repair process for your device. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
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Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
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Written by a customer while visiting Samsung US
Posted by: Dh galaxy
from Los Angeles California
Expertise:Intermediate
Verified Purchase:Yes
Unfortunately its not working out for me a bit slow and has a slight glitch
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 28, 2025
Hey there Dh galaxy, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the speed of your device. We have also provided a link to the Samsung Support Team. These experts can offer one on one assistance with the glitches you mention. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Posted by: Sw y
from IL
Expertise:Expert
Verified Purchase:Yes
I've used Samsung series only like over 10years. Never disappointed so far including this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi Sw y, thank you for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you have no complaints and are finding so many great features of your device. We hope you'll reach ou t to us again in the future at any point if you have questions or want to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Angel
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
I haven't upgraded a phone in almpst 7 years. I am so glad that used Samsung to compare phones. I got exactly what I wanted, color and all!! I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 29, 2025
Hi Angel, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that after 7 years you are so pleased with the upgrade to your new device. We have provided a link to the full device manual to help you discover the full capabilities of your device, and to the Samsung Support Team if any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Heat
on May 20, 2025
Posted by: Anonymous
from Gilroy
Expertise:Intermediate
My phone gets hot like if it's going to explode it happens alot. I did not have any issues with any other S range models. I got this phone 2 weeks ago and my phone get hot everyday like it's on fire
Features
4
Performance
1
Design
4
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi Harman Singh, we appreciate your feedback on yoru Samsung Galaxy S25. We know how important your device is to you every day, and the temperature being a vital piece of your usage and enjoyment. We have provided a link to a troubleshooting guide to help you address this experience with your phone. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for Screen Issues on Galaxy 25
on May 20, 2025
Posted by: unhappy customer
from Orange County NY
Expertise:Intermediate
phone screen displayed colored lines of pixels after 6 weeks, then rolled horizontally and finally a white screen with horizontal black and green lines. Sent it in for warranty repai and being charge 245 because Samsung claims its due to damage Dont buy its a frequent problem with 25 screens I have had 5 other galaxy Samsung phones without a problem I wont buy another
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, than k you for sharing your experience of your Samsung Galaxy S25 with us. We understand how valuable your phone is to you every day. We have provided a link to a troubleshooting guide to help you address this experience with your display. We have also shared links to the Samsung Support Team and warranty information to help you further explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
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Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
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Written by a customer while visiting Samsung US
Customer Rating
5
S25
on May 18, 2025
Posted by: torontom
Ny ear buds work great with phone very satisfied!!!!!!!!
Response from Samsung USBy R&R Team, May 19, 2025
Hey Torontom, we appreciate your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are finding this device to be such a great addition to your life every day, and finding it so great for your listening. We have provided links to the full device manual and the Samsung Support Team to help discover additional features, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US