Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,077 Reviews)
Rating breakdown 5,077 reviews
5 Stars
3,977
4 Stars
838
3 Stars
178
2 Stars
39
1 Star
45
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
5
Product has great features.
on May 17, 2026
Posted by: Ashleys
[This review was collected as part of a promotion.] Its great to use. like using the galaxy AI. It takes good pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 is the best phone I've ever owned
on May 17, 2026
Posted by: OrlandopeJ
[This review was collected as part of a promotion.] Im so glad I got the S25. The features are amazing. Its very easy to maneuver through. The cameras quality is second to none. If you decide to purchase one you won't be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
5/5 Stars The Ultimate AI Powerhouse
on May 18, 2026
Posted by: MissyJ
[This review was collected as part of a promotion.] I have been using the Galaxy S25 for a few weeks now, and it completely resets the bar for what a smartphone can do. The hardware is expectedly top-tier with a stunning display, sleek design, and incredible battery life. However, the real magic lies in Galaxy AI, which transforms this phone from a simple gadget into a highly intuitive personal assistant.
Galaxy AI has completely changed my daily workflow. The live translation features make communicating across languages effortless, and the photo editing tools are mind-blowing. I can remove background clutter or recompose images in seconds with perfect accuracy. Combined with the blazing-fast processor and a camera system that takes breathtaking low-light photos, this phone feels less like an incremental upgrade and more like a leap into the future. If you want a phone that is genuinely smart, the Galaxy S25 is worth every penny.
Galaxy AI has completely changed my daily workflow. The live translation features make communicating across languages effortless, and the photo editing tools are mind-blowing. I can remove background clutter or recompose images in seconds with perfect accuracy. Combined with the blazing-fast processor and a camera system that takes breathtaking low-light photos, this phone feels less like an incremental upgrade and more like a leap into the future. If you want a phone that is genuinely smart, the Galaxy S25 is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the speed and the screen but heats up in hand
on May 18, 2026
Posted by: Samsungowner
[This review was collected as part of a promotion.] I use the Galaxy AI accidentally when the changed the flashlight qick access to AI assistant
Value
3
Response from Samsung USBy R&R Team, May 19, 2026
Hey there Samsungowner, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important it is to be able to have prolonged usage of your device while still feeling comfortable in your hand. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
A cell phone that makes a difference
on May 18, 2026
Posted by: Diamond96
[This review was collected as part of a promotion.] What I find best about this device is its Galaxy AI; its performance is incredibly fast under daily use, whether you have to organize your work, your documents, or even your daily schedule.
The only problem I see is that they could have included a slot for an external storage card, because if I need more space I'm forced to buy cloud service or upgrade to a new device with more storage, and I chose this one for its versatility and the ease of being able to even work with it with one hand
The only problem I see is that they could have included a slot for an external storage card, because if I need more space I'm forced to buy cloud service or upgrade to a new device with more storage, and I chose this one for its versatility and the ease of being able to even work with it with one hand
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Nice smaller device
on May 18, 2026
Posted by: tsteinm
[This review was collected as part of a promotion.] I "downgraded" from the S24 Ultra to the S25, but if anything it was an upgrade. I was searching for something smaller that would fit more comfortably in my hand without feeling like I was missing out on something. I'm very happy with the S25. The only reason I took away two stars is that the device overheats quickly (using for extended time, charging, when connected to car play...). This happened with my S24 Ultra as well and I had hoped changing devices (since this has a smaller battery) would fix the issue but it did not.
Value
3
Response from Samsung USBy R&R Team, May 19, 2026
Hey Tsteinm, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are pleased with the overall usage and capabilities of your new device. We have provided a link to a troubleshooting guide to help you with the temperature of your device during those prolonged periods of usage you mention. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device with a lot but could be more
on May 18, 2026
Posted by: Shadowshark
[This review was collected as part of a promotion.] The samsung galaxy s25 is amazing with many different functions from the customization from its wallpapers to its full theme changes with sound and ringtones, no to mention the storage, latency and ram usage all being phenomenal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone after one year of use
on May 18, 2026
Posted by: GalaxyUser25
[This review was collected as part of a promotion.] I have been using this Samsung Galaxy S25 for a year now, and it still performs like brand new. The battery life is great, and the display is clear and beautiful. The camera takes high-quality photos. I especially enjoy the Galaxy AI features, which I use every day to make my tasks easier. After a full year of daily use, it remains a very reliable and fast smartphone. I highly recommend it.
Value
5
Written by a customer while visiting Samsung US