Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(3,756 Reviews)
Rating breakdown 3,756 reviews
5 Stars
2,994
4 Stars
575
3 Stars
124
2 Stars
30
1 Star
33
88%of customers recommend this product.
(
133 out of
151)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
4
Smooth operating system
on August 19, 2025
Posted by: JohnWick91
[This review was collected as part of a promotion.] I always love getting a new phone but hate it at the same time because I have to move all my stuff over sign back into all accounts that parts a nightmare. This switch I went from the s24 to the s25 before the s24 hit the new update so when I got the s25 I was completely lost. Even tho my husband had been going on and on about the new update will be like getting a new phone. I love my phone I'm thankful for tiktok for showing me how to simplify my phone a little bit. I still don't know what all this phone can do my husband shows me new stuff every week when he sees me using the phone like an old Nokia.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Nothing special
on August 20, 2025
Posted by: TXPhotogirl1123
[This review was collected as part of a promotion.] The device performs basic phone function in an appropriate manner. The basic version of course is nothing special. Honestly more impressed with my friends S24ultra than my s25.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hi there TXPhotogirl1123, we are grateful for your feedback on your Samsung Galaxy S25. We are happy to hear that you are finding your device to operate as intended, and we would love to help you discover additional features that can help enhance your experience every day. We have provided links to the complete manual for your device to help you with additional features, and to the Samsung Support Team to answer any questions that may arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is super!
on August 22, 2025
Posted by: Glogay
[This review was collected as part of a promotion.] This galaxy ai is so advanced it's not even funny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It keeps freezing up and powering off
on August 23, 2025
Posted by: Wishfulthinking143
[This review was collected as part of a promotion.] The Galaxy AI feature is not working properly the phone freezes up and Powers down and the battery will not charge fully I didn't purchase insurance so I'm stuck with a non operational phone. It did work for the first 24 hours that it was activated it was extremely fast for gaming and online
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello Wishfulthinking143, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We know how frustrating it is to have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the freezing and charging frustrations you mention experiencing. We have also shared a link to the Samsung Support Team and your warranty information to offer additional options for resolution if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Has a great camera
on August 23, 2025
Posted by: Dontknowyou
[This review was collected as part of a promotion.] I don't use AI much I cant figure it out for most things.
... Most of the time, I can't remember how to get to it..
... Most of the time, I can't remember how to get to it..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy S25.
on August 24, 2025
Posted by: AlexYaWon
[This review was collected as part of a promotion.] I upgraded to the S25 from the S22 and I love it. It is a lot more integrated with Galaxy AI, has better cameras, and is just completely better over all. It is an amazing phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No Notes from me
on August 24, 2025
Posted by: Alaskagrown312
[This review was collected as part of a promotion.] Much much better than my last galaxy s 21. Incredible display, insane sound quality, and such a good camera. Plus the hand feel is so much better. 10/1o.
The Galaxy AI is just an added bonus
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New Jersey
Expertise:Expert
Verified Purchase:Yes
I am happy with my S25. It's fast, responsive and easy to use. I thought it would be too small size wise but if fits nicely in my hands. 😊
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US