Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,290 Reviews)
Rating breakdown 5,290 reviews
5 Stars
4,135
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
2
My galaxy s25
on July 20, 2025
Posted by: Smitty9186
[This review was collected as part of a promotion.] I was surprisingly let down by this phone camera sucks, poor r.a.m. it crashes alot and it's not very fast my s23 ultra was a way better phone I wish I could trade back id do so today. Unless your getting the s25 ultra don't go for it because the s25 sucks. The galaxy a.i. was even better in my s23 ultra
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hi Smitty9186, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important your phone is to you, and we would love to assist you in resolving any frustration you are experiencing. We have provided links to articles below to help you with the camera features, speed, and crashing you mention experiencing with your device. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone yet
on July 20, 2025
Posted by: Jayache1986
[This review was collected as part of a promotion.] Love the easy features and the privacy it offers. Great camera for pictures and the best apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
finger print sensor
on July 20, 2025
Posted by: ShadowQ
[This review was collected as part of a promotion.] The finger print sensor on the screen is the best feature I have seen on a phone. It would be nice if the front camera i is also hidden behind the screen. Another one is the photo assist feature that uses Galaxy AI. It is very helpful for my work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera sounds great playing music
on July 19, 2025
Posted by: Beedaddy
[This review was collected as part of a promotion.] Its alot to get used to but 100 percent worth it has helped me in school so much
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly what I've been looking for!
on July 19, 2025
Posted by: Rockygirl13
[This review was collected as part of a promotion.] I have started learning how to use the new Galaxy AI program on my Samsung Galaxy S25 and I am in love with the whole thing! It's smooth durable and fits my hands perfectly!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone
on July 19, 2025
Posted by: Cascade
[This review was collected as part of a promotion.] Phone's pretty good; though I don't use the Galaxy AI at all. Camera is great, battery life is solid, and I really appreciate that Samsung allows you to remove the default apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New features
on July 19, 2025
Posted by: Concon
[This review was collected as part of a promotion.] Still learning all the new features of the phone. Translation is great. Had to reset some notification sounds which was a pain. Eager to learn all this call do
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Finger print lock takes few tries to work
on July 19, 2025
Posted by: iMMAgeTRICh
[This review was collected as part of a promotion.] I live the AI feature, use it all the times and it perfect
Value
3
Response from Samsung USBy R&R Team, July 21, 2025
Hello there iMMAgeTRICh, thank you for providing feedback on your Samsung Galaxy S25. We are happy to hear that you have been so pleased with the usage of Galaxy AI, and finding it to work so ideally for your needs. We have provided a link to an article to help you resolve your frustration with the fingerprint reader of your device. We also recommend enabling the touch sensitivity setting if you are using a screen protector with your device to help you with the fingerprint reader. We have lastly, provided a link to the Samsung Support Team if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US