Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7 out of 5
4.7
(5,297 Reviews)
Open Ratings Snapshot
Rating breakdown 5,297 reviews
5 Stars
4,142
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product. 
(
141 out of 161
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
5 out of 5
5
Fix ur galaxy ai
on August 4, 2025
Posted by: FixUrAi
[This review was collected as part of a promotion.] Everything else is amazing but the ai features are not the best I don't like that the ai for gallery stories does work unless you put in some random thing and the drawing assist doesn't fix ur outline, it makes my apples look like trash.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone
on August 4, 2025
Posted by: Imm0rta1Gar1ic
[This review was collected as part of a promotion.] Had my old phone for about 5 years before it stopped working internally. The new phone is faster and just works so well. Better camera quality, but I also jumped 4 generations. New phone is easier to used and more simplified with new features. I've dropped this phone on accident like 5 times without a case on hard wood floors and tiles, and didn't break or chip. If anything it messed my floor up. Very good quality and durable. The galaxy AI seems neat.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung 25fe
on August 4, 2025
Posted by: Lovegalaxy25
[This review was collected as part of a promotion.] I love my Galaxy 25fe, it has all the functions i need for gaming, emails,etc.
I would recommend this phone for all Samsung users.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Runs very slow
on August 4, 2025
Posted by: Aprilg203
[This review was collected as part of a promotion.] I dont like it . It runs slow and stalls from the first day I got it.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 6, 2025
Hey Aprilg203, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to a few resources to help you with the speed of your device, and adjusting the refresh rate if you haven't done so already. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This product is ok
on August 4, 2025
Posted by: Nick1965
[This review was collected as part of a promotion.] It's a refurbished phone, what they supplied me under warranty. Even with 5G, connectivity is not as good as expected. Camera works pretty well, takes good pictures. Phone is glitchy.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 6, 2025
Hi Nick1965, we are grateful for your feedback on your Samsung Galaxy S25. We would love to help you maximize your experience and resolve the frustrations you mention experiencing with your device. We have provided links to a few troubleshooting guides to help you with the connection of your device. We have also shared a link to the Samsung Support Team to assist you with the glitches you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the phone it is a step above!
on August 4, 2025
Posted by: Cubanita
[This review was collected as part of a promotion.] Hello, I recently received my new s25, and im in love with it! It is a little a mini lap top honestly I can use it for everything that I need from streaming, calendar, daily routines, and notes , workouts, all the stuff you need and love at your fingertips, love the new Galaxy AI from help with recipes or planning a vacation, you can definitely do everything and get everything done with your own portable mini laptop. # Cute #Busylife #GalaxyAI #Galaxyisthebest
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like my Galaxy phone
on August 4, 2025
Posted by: ANNSMILE
[This review was collected as part of a promotion.] I use my Samsung Galaxy for online gaming, personal accounts and social networking.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Been excellent to use
on August 4, 2025
Posted by: VeeMalu2
[This review was collected as part of a promotion.] Use for streaming, games, work stuff, save good memories
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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