Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,306 Reviews)
Rating breakdown 5,306 reviews
5 Stars
4,150
4 Stars
876
3 Stars
187
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
4
Brand new phone
on September 28, 2025
Posted by: Stixtrix
[This review was collected as part of a promotion.] Just traded up to the galaxy s25. Speed is awesome compared to the 24fe. Video assist autozooms with amazing clarity. With the ai photo editing I can to my everyday photos and turn them into unique works of art. I mainly use my use my phone for business planning, photos, or social media but with the advanced features I have no problem streaming videos or playing games in my spare time. All in all I'd give it 5 out 5 stars.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S25 functional and fashionable
on September 28, 2025
Posted by: PrunefaceandItchy
[This review was collected as part of a promotion.] I recently purchased a new s25 Galaxy phone. So far it's been the easiest to set up and become familiar with of any phone I've owned prior.
It came loaded with nearly all the apps I'll ever use, right out of the box.
I'm still learning how to best utilize the AI features provided.
All things considered it's hard to not give this phone a 5/5 starr rating.
It came loaded with nearly all the apps I'll ever use, right out of the box.
I'm still learning how to best utilize the AI features provided.
All things considered it's hard to not give this phone a 5/5 starr rating.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It works for what it is needed for.
on September 28, 2025
Posted by: Thisismenow
[This review was collected as part of a promotion.] It is a good phone one does what it is suppose to. There are no issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone! =) it's easy to use.
on September 28, 2025
Posted by: Rustylee
[This review was collected as part of a promotion.] Haven't used the Ai features as of yet. Im sure it will be useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 is the Best Galaxy so far. Has everything
on September 28, 2025
Posted by: Thumper
[This review was collected as part of a promotion.] Galaxy S25 has everything you need to run a business and with the Galaxy Ai it will help you out with anything you need help with. It's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I was sold phone without Sim card
on September 28, 2025
Posted by: 3Buttons
[This review was collected as part of a promotion.] Galaxy AI No glass back this time1st phone back broke
Value
2
Response from Samsung USBy R&R Team, September 29, 2025
Hey 3Buttons, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know your phone is invaluable to you for a range of daily tasks, and wanting to have the peace of mind with the durability. We do recommend protective cases on all devices to help prevent damage from any accidental bumps and drops. We have provided a link to the Samsung Support Team to assist you with any repair you need with your device. For the connection to a carrier, we recommend reaching out to the carrier directly for assistance with an account and SIM connection. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
2
Battery issues, connection issues
on September 28, 2025
Posted by: JoviChich84
[This review was collected as part of a promotion.] I'd like my Samsung phone if I actually had reception on my own deck. NOTHING WORKS.
Battery will not charge beyond 71%.
Dissatisfied is an understatement but we're still making payments on the phone.
Battery will not charge beyond 71%.
Dissatisfied is an understatement but we're still making payments on the phone.
Value
2
Response from Samsung USBy R&R Team, September 29, 2025
Hey JoviChich84, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it is when your new device is not operating as intended or expected. We have provided links to troubleshooting guides to assist you with the connection and charging of your device. We have also provided a link to the Samsung Support Team and warranty information for your device if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 28, 2025
Posted by: Seekerofdestiny1974
[This review was collected as part of a promotion.] Use mainly for personal use, but sometimes I use the translate feature at work as I only speak English.
Value
5
Written by a customer while visiting Samsung US