Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,300 Reviews)
Rating breakdown 5,300 reviews
5 Stars
4,145
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
1
DANGEROUS!
on November 9, 2025
Posted by: Dont text and drive
Bluetooth consistently at one minute 40 seconds it is turning off "audio" in the Bluetooth settings for the device. My family all just got new phones and all four disconnect the same way. It's very inconvenient that it does it for my vehicle because I have to consistently look at my phone while driving to turn back on audio in the Bluetooth settings anytime I set off. It's dangerous and I hope this issue is resolved soon.
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the reliable connection of your device through Bluetooth is to you every day. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great camera
on November 9, 2025
Posted by: Mousecat
[This review was collected as part of a promotion.] Ai on the camera makes the pi s look so fake even when there not thats how good it is
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I'm not a fan of AI. I can think for myself.
on November 9, 2025
Posted by: Asdffghytrreewq
[This review was collected as part of a promotion.] I just want a phone. I don't need a mini computer with AI. I just want to make calls and connect with people I know. I don't need AI assistance. Think and do for yourself .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on November 8, 2025
Posted by: Leelee12
[This review was collected as part of a promotion.] I love my new phone it has alot of storage takes great pictures and galaxy aI is the icing on the cake I love using this option its very informative ans takes you knowledge to the next level. Phone has great features all the way around and I wouldn't trade it fkr nothing if your thinking of getting a new phone or just upgrading I woukd go with this model hands down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 8, 2025
Posted by: Boriphone1
[This review was collected as part of a promotion.] The phone is awesome and no issues here. Recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on November 8, 2025
Posted by: Sammymar
[This review was collected as part of a promotion.] My phone with the new integrated AI has exceeded my expectations, it has been integrated into my routines maximizing time and organizing my activities better, the screen is wonderful and the sound is powerful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No SD Card or Headphone Jack.
on November 8, 2025
Posted by: Lune
from Rhode Island
Expertise:Intermediate
In general, this is a fairly decent phone. However, there are some 'new' features which are pointlessly enraging. I've had multiple phones in the past, but this is the FIRST to decide to omit the SD card slot. I've had to clear out storage every few months, which is a major time sink, and I don't want to have to clear apps that I enjoy or need, or relocate or get rid of photos that I cherish. I've never had the video recording time limit, except for this phone. Yes, there is Google Drive and OneDrive, but I don't want to put all of my information in Google, which is getting less tolerable and trustworthy by the day, and OneDrive is going to be difficult to navigate since I don't typically use Microsoft software. There are storage apps which are wholly unintuitive and do not work. DropBox has a ridiculous limit. I've even tried putting everything on a flashdrive, but I don't like how inconvenient it is to fish for a flash drive just to see a photo of my wife from a year ago, plus it disorganized my photos' time stamps, so they're all out of order now, so flashdrives aren't a reliable solution for this either. SD cards are imperative to the ability of the phone's owner to be able to keep all of their information and storage local and comfortably accessible. What is less new yet still as frustrating is the abandoning of the headphone jack. Headphone jacks meant you only ever had to carry around a single pair of earbuds, not a bulky case for your phone and a normal pair for literally everything else. It also meant we didn't have no choice but to deal with trying to connect to bluetooth and somehow accidentally streaming sound to a TV and then disconnecting and reconnecting and etc etc etc. Headphone jacks were simple, easy, reliable, and intuitive. This... simply put, is just not. And I do know that there are splitters that can be connected to the phone to lead to a charging port and headphone jack, but I've had to go through 3 of those with my past phone and they never worked. I will admit that I never tried that with this phone, however, phones are already so expensive, and this is just adding more expenses on top of that, for something that could have easily been added onto the phone itself. This is a smaller perk of headphone jacks, but I know having charms connected to headphone jacks was quite popular before this forced transition away from headphone jacks entirely. While I never had any, I know it was rather popular and they did look nice and add a personal touch to a person's phone. Now, I am aware that your excuse for getting rid of these crucial features on phones is that it helps make the phones more waterproof. I, personally, have never heard of anyone's phone being damaged because they got water *in the headphone jack*. The charging port? Certainly. Dropping the entire phone in water? Again, not uncommon. But the advice is always to get the water out of the charging port. Headphone jacks were never a waterproofing issue, and if they were, I'm sure it was barely noticed, as it was completely a non-issue for every single person I've known. It may be an issue in manufacturing, however, it has been a very easily solvable issue ever since phones had headphone jacks. The SD card slots were also so tight and so small that, again, it seems nearly impossible to get water in there, especially to a harmful extent, and especially without first damaging the much more damagable charging port. Also, there is still a hole for the microphone at the bottom of the phone! Water could surely much more easily get in there than an SD card slot, and it doesn't seem like much of a waterproofing upgrade when the headphone jack was, again, not much of a problem. At least give users the option to opt for bluetooth and wireless or to stick to the reliable earbuds. And the lack of an SD card has really been killing me. There have been plenty of people complaining about the lack of headphone jacks and SD cards, but I haven't seen one person here claim that it's a brilliant idea and makes everything so much easier. Even so, I'm sure you would make more money and happy customers if you allowed for a choice. Even with a separate phone which is exactly the same but includes the headphone jack and SD card slot, so that you don't have to include them for those who don't want them (because, let's be honest, money is the real reason why the headphone jack and SD card have been forgone), but at least those who do need them are more likely to continue to purchase from Samsung rather than seeking alternatives, which do include a headphone jack and SD card slot, elsewhere. I loved having physical components to phones. They were easy and intuitive. This, again, is just not.
I also don't like AI being everywhere. I managed to turn most of it off, but it's still taking up space in my phone. I know many people think that it's a "step into the future," but at least, again, make it optional. I truly hate AI, and I know many people disagree, but plenty of people also do agree with me that AI does not belong on their phones. Even with the "AI Topics" on this review screen — why should I have an AI telling me what to say in my review of a product! It doesn't know my gripes or What I enjoy about the product. And it's a harmful waste of energy.
Other than the obvious complaints, the phone seems to be a fairly decent standard phone. Nothing unordinarily positive and notable.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello Lune, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know that changes to the hardware and usage of your device can come with a learning curve and cause frustration as you adjust to these changes. We have provided a link to the full manual for your device, as using a USB-C to headphone jack adapter can require some settings changes to operate fully. We have also shared a link to the Samsung Support Team if you would like assistance with different storage options, and best organizing your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The amazing Samsung Galaxy S25
on November 7, 2025
Posted by: TracyK23
[This review was collected as part of a promotion.] The new Samsung Galaxy S25 is hands down my favorite Galaxy phone ever. I love everything about it. It has the new "Galaxy AI" which is absolutely amazing. It takes perfect pictures, it's so incredibly fast, no. waiting for downloads or apps and games to open. I just love my Samsung Galaxy S25
Value
5
Written by a customer while visiting Samsung US