Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,297 Reviews)
Rating breakdown 5,297 reviews
5 Stars
4,142
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
4
overall a great phone
on December 2, 2025
Posted by: helmhlotz
[This review was collected as part of a promotion.] Overall it's a great upgrade from my original s20 from software/hardware side
Value
4
Response from Samsung USBy R&R Team, February 20, 2026
Hi Helmhlotz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are so pleased with the upgrade from your previous device to this new one. We have provided links to resources to help you fully explore the enhanced capabilities, adjust any settings to best align to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on December 2, 2025
Posted by: CClOVESamsung
[This review was collected as part of a promotion.] This phone is spot on!! Love ❤️ it. Though they keep making new phone, I do like this one..
Value
5
Response from Samsung USBy R&R Team, February 19, 2026
Hi there CCIOVESamsung, we are grateful for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are loving your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 2, 2025
Posted by: Loveship
[This review was collected as part of a promotion.] Nice, smooth and operatable. Love the snapdragon, which makes me snappy
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi Loveship, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We love hearing how fast and smooth the usage of your device has been for you thus far. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung 25 review
on December 1, 2025
Posted by: Samfan1960
[This review was collected as part of a promotion.] Bought my new Galaxy 25 cell about a month ago. I traded in my A53 to upgrade. I chose the 256 model. Wow love it super fast no annoying buffering. Really impressive video quality, still learning how all the features and apps work. If your thinking go for it I'm very happy I did.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey Samfan1960, thank you for sharing your feedback on your Samsung Galaxy S25. We are so happy to hear that you have been so initally pleased with the setup and usage of your device. We have provided a link to the full manual for your device to assist you with your exploration and alignment of settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 1, 2025
Posted by: Hellotoyoutoday
[This review was collected as part of a promotion.] The Galaxy AI portion is very handy and the phone is very fast and it has a great camera too.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey Hellotoyoutoday, we appreciate your feedback on your Samsung Galaxy S25. We love hearing that you are finding this device so great, the speed to be amazing, and so many useful features for with Galaxy AI. We would love to hear from you in the future any time you have questions or wish to provide further feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Grady
Verified Purchase:Yes
It seems that the S25 has a downgraded screen from previous models. The screen scratches easily. In less than a month the screen developed a deep scratch from normal use. I had a S21 for 4+ years and never had a scratch. Additionally, this screen is a dust magnet. Anytime I take it out of my pocket the screen has dust all over it.
Response from Samsung USBy R&R Team, December 1, 2025
Hey Grady, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and wanting the peace of mind that comes with the assurance of durability. We do have screen protectors available for your device to help provide this peace of mind, and assist with the dust you mention experiencing with your phone. We have provided a link to the Samsung Support Team to assist you if you have questions about available accessories. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy S25 w/amazing Galaxy AI features!
on November 29, 2025
Posted by: SandysS25
[This review was collected as part of a promotion.] I absolutely love my new Galaxy s25 in silver! I've had the watch seven for sometime now, but did not have a Galaxy phone to pair well with it. I am now able to utilize the full features of the watch with the s25! I'm especially excited about the health features and sleep apnea and monitoring features! Being able to utilize the Galaxy AI features within the watch, phone and tablet! What a Godsend! The new Galaxy AI features work amazing with anything in relation to writing, no taking, photo editing, transforming images, etc! Galaxy AI intelligence level is far above any AI I have used thus far! Thank you Samsung for your amazing Technologies!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Out of this world!
on November 28, 2025
Posted by: DIVINEFIRE
[This review was collected as part of a promotion.] My first S series I've ever owned, and I love it. Im used to bigger heavier phones, but this is perfect for me! Love Galaxy AI, took me a minute to get used to its features, but its pretty cool all around. Has a crap ton of room for apps, pictures(even when I don't move all over to the cloud). I have an A15, granted its a larger screen, its no where near as sleek and fast as this model! Would definitely recommend to anyone new to android devices!!
Value
5
Written by a customer while visiting Samsung US