Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,282 Reviews)
Rating breakdown 5,282 reviews
5 Stars
4,127
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
4
Great Everyday Device
on June 29, 2026
Posted by: 1243nik
[This review was collected as part of a promotion.] I appreciate this phones ability to take care of my daily needs. I use Galaxy AI alot as well very useful
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
this product is one of the best
on June 29, 2026
Posted by: Brandles
[This review was collected as part of a promotion.] I use my device for calls and social media and work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Review
on June 28, 2026
Posted by: Somedude
[This review was collected as part of a promotion.] Performance: Excellent, runs high quality mobile games with few lag
Camera: Great, has 30 times zoom and 50MP camera.
OS: Excellent, uses android 16 and continues getting updates for 7 years. Galaxy AI allows extra help, OneUI is smooth and comfortable
Build Quality: Good, uses Aluminum, has IP68 rating
Display: Excellent, uses AMOLED, 120hz Display, visible outdoors
Battery Life: Good, battery lasts a 5 hours to half a day
Camera: Great, has 30 times zoom and 50MP camera.
OS: Excellent, uses android 16 and continues getting updates for 7 years. Galaxy AI allows extra help, OneUI is smooth and comfortable
Build Quality: Good, uses Aluminum, has IP68 rating
Display: Excellent, uses AMOLED, 120hz Display, visible outdoors
Battery Life: Good, battery lasts a 5 hours to half a day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall sturdy phone
on June 28, 2026
Posted by: JBcana
[This review was collected as part of a promotion.] The s 25 has been and continues to be a really sturdy phone. We work in a heavy phone using type of environment. Its served me well and ill continue to use the s series until its no longer available. Tried the galaxy Ai features some of it has been helpful!
Cant wait to see the new phones soon!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Review of samsung
on June 28, 2026
Posted by: Kay8122rp
[This review was collected as part of a promotion.] I have had my Samsung with Galaxy AI for a while. The updates and changes are not always appreciated for my home screen.
Guess that's all.
Guess that's all.
Value
3
Response from Samsung USBy R&R Team, June 29, 2026
Hi there Kay8122rp, thank you for your feedback on your Samsung Galaxy S25. We are pleased to hear that you have overall enjoyed the usage of your device. We have provided links to the full manual and the Samsung Support Team to assist you in customizing your device, and offering their expertise if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is great about the phone nice feature
on June 27, 2026
Posted by: Dee2love
[This review was collected as part of a promotion.] I have a Samsung Galaxy Note 20 5G of the future I love the enhancement of the pictures I love the phone itself the camera is perfect I love that it's easy to screen music download games text this phone is perfect and it also has a pen that goes in for a quick note for anything that I want to do I haven't had a phone like this in a while that has opinion attached to me but the service calls me and everything about the phone is perfect I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed with S25
on June 25, 2026
Posted by: Nunaluna
[This review was collected as part of a promotion.] Extremely unhappy with S25.The phone constantly freezes making it frustrating to use on a daily basis. The touch sensor doesnt respond ill tap on something and nothing happens. Basic functionality is also lacking i can't easily pull down the notification panel without unlocking my phone just to check on simple things location, wifi, flashlight, sound,brightness controls..that's incredibly inconvenient. The phone behaves unpredictability pages randomly open to something without me intending to.
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Value
2
Response from Samsung USBy R&R Team, June 25, 2026
Hi there Nunaluna, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your usage of your device is interrupted in some way, and we would love to help you maximize your experience with your device. We have provided links to articles to help you troubleshoot the freezing and display sensitivity of your device at your convenience. We have also shared links to the complete manual and the Samsung Support Team to assist you with different setting options and storage expansion, as well as offering additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Most Reliable Phone Yet
on June 23, 2026
Posted by: JeromeK
[This review was collected as part of a promotion.] With an improved battery life, including several different smart charging features, I rarely find myself searching for the charging cable. It can easily handle a full day of heavy use. If I'm worried about battery life over a 3 to 5 day time frame, there are a ton of battery saving options to make sure I still have power during critical moments.
I can not express how much more organized i am after accessing even just a few of the Galaxy AI features on my Samsung! I am finding new and helpful features almost daily. I can't wait to upgrade to the S26 so I can do even more with Galaxy AI!
I can not express how much more organized i am after accessing even just a few of the Galaxy AI features on my Samsung! I am finding new and helpful features almost daily. I can't wait to upgrade to the S26 so I can do even more with Galaxy AI!
Value
4
Response from Samsung USBy R&R Team, June 24, 2026
Hey JeromeK, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are happy with the prolonged battery life, and that Galaxy AI has been such a helpful tool in staying organized and productive during the day. Please, reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US