Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,177 Reviews)
Rating breakdown 5,177 reviews
5 Stars
4,063
4 Stars
863
3 Stars
178
2 Stars
39
1 Star
34
84%of customers recommend this product.
(
74 out of
88)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
3
Underwhelming upgrade from Galaxy S21
on December 17, 2025
Posted by: skatinghorse
I have been using my Galaxy S21 for over 3 years. I purchased a new S25 and I use the camera extensively at work and home for documenting repairs and capturing small details of items. I was surprised to find the S21 outperforms the S25 camera. I think a lot of background processing occurs on the S25 that hurts the quality of images in some areas. I tried to turn off any settings related to image post processing and enhancing but i still get the same results. This makes me believe that this model relies on a lot of software post processing for advertised image quality. Also the UI and entire user experience has lateral improvements which is good if you don't like change. The AI integration is cute. I returned this phone for a refund.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 18, 2025
Hey there Skatinghorse, we appreciate your feedback on your Samsung Galaxy S25. We know upgrading to a new device can come with a bit of a learning curve, and we are always happy to assist our customers with any frustrations they are experiencing. We have provided a link to an article that helps with the camera settings and features of this device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kyeongjun
Verified Purchase:Yes
Samsung's the best in the world. Super high performance, cool design, and really light. So happy with my purchase.
Response from Samsung USBy R&R Team, December 16, 2025
Hey Kyeongjun, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear that you are so amazed with the capabilities and usage of your device. We have provided links to resources to help you further discover the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
from Texas
Expertise:Expert
Verified Purchase:Yes
This phone does not disappoint. Speedy, good battery life, great camera. I am very pleased with my purchase
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great features on this phone
on December 7, 2025
Posted by: Shopforfun92
[This review was collected as part of a promotion.] Galaxy S25 works great and takes great photos, I can now receive calls and hear the other person talking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Alot of new features
on December 7, 2025
Posted by: igotross
[This review was collected as part of a promotion.] The Galaxy AI is great now I control my house and phone with just a voice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has plenty of helpful features
on December 7, 2025
Posted by: Lizzyliz25
[This review was collected as part of a promotion.] I love the camera quality that this phone offers and the health features this phone provides. I use my phone a lot for work so having a phone with a good battery life is also important to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best
on December 7, 2025
Posted by: Robbyz
[This review was collected as part of a promotion.] This is one of the best phones I have ever had and I would definitely recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really Good!
on December 7, 2025
Posted by: Frogyz
[This review was collected as part of a promotion.] I had to replace my old Samsung, so I got a new one and I really like the upgrades.
Value
5
Written by a customer while visiting Samsung US