Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,291 Reviews)
Rating breakdown 5,291 reviews
5 Stars
4,136
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
4
This phone is a great size only had 1 issue...
on March 30, 2026
Posted by: Kellz15
[This review was collected as part of a promotion.] Absolutely love this Galaxy phone, and the Galaxy AI is amazing. I use this phone for work school and my son plays Sports so I take a lot of pictures with it and use the AI quite often. The only issue that I have is my phone was only 8 months old and my screen went completely black. I ended up having to get a new phone and I am kind of terrified that that might happen again. I really hope not because I love the photo options on this phone I like how quick the processor is the size of it is perfect for me I got this phone primarily because of the size want to be able to just throw it in my back pocket and do what I need to do since I'm always on the go. Video quality is absolutely amazing game qualities are too. I would highly recommend this phone for anybody that wants a new Samsung phone even with the issue that I had with the screen going out I still think it's a great phone. I normally upgrade every 2 years which I'm probably going to do again with this one but I will say this has been my one of my favorite phones. Oh and another thing the night pictures are absolutely amazing I love the night feature. I get such crystal clear pictures of the moon and the stars I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful Flagship
on March 30, 2026
Posted by: Gabriel
[This review was collected as part of a promotion.] This phone is perfect. It's an emulation powerhouse, a gaming beast, a computing beauty, and undeniably one of the greatest phones I've ever had. I use this on a daily basis, and can handle any task well. Base storage is okay, it handles my workflow. Galaxy AI is pretty useful, allows me to take better notes and transcribe my voice notes better.
Can't put this phone down. It's great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
seems very good quality. not had any issues
on March 30, 2026
Posted by: jermjdis23
[This review was collected as part of a promotion.] The Galaxy AI is new to me. Seems to work great. It does everything you want it to do. It help me identify so much. That is what I use it for most. It has also help me with my Sunday school lessons.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
The camera is absolutely garbage
on March 30, 2026
Posted by: Schoon
[This review was collected as part of a promotion.] I usually use the phone normally every day. I'm not sure what else she want me to say
Value
2
Response from Samsung USBy R&R Team, April 1, 2026
Hi Schoon, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not meeting your expectations in functionality. Without knowing the details of your experience with your camera, we have provided links to articles to help you with the different features and settings of your camera, and help you troubleshoot if the photos are appearing dark or blurry. We have also shared a link to the Samsung Support Team for your convenience if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25
on March 30, 2026
Posted by: Will90
[This review was collected as part of a promotion.] Great phone. Does absolutely everything i need it to and so much more. I haven't even figured out half of what this phone can do and im amazed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Review on Galaxy S 25
on March 30, 2026
Posted by: Migsgotgame
[This review was collected as part of a promotion.] Starting to use the Ai features on my Galaxy s25 while driving. It amazes me how it feel so intuitive and easy to use. Feel like I have a personal co polite driving next to me. It basically thinks and works like a personal assistant. Thank you Samsung for all the time and technology you put on these phones...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone that I have had in a while!
on March 30, 2026
Posted by: Birdguy
[This review was collected as part of a promotion.] This is probably the best phone that I've ever had. It is fast it doesn't lay it all I've never had any issues with it not loading or starting up or anything like that. I can get service wherever I'm at. The camera is absolutely amazing I take a lot of pictures of my birds and the pictures come out stunning. Lots of storage space haven't had any issues with that. I like using the Galaxy AI it's very helpful tool. Overall I would definitely recommend this phone. phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
handles multitasking without any issues
on March 30, 2026
Posted by: AnthonyMeow
[This review was collected as part of a promotion.] Overall the s25 is a great phone great color great screen very responsive and a multitask with multiple different applications and it hasn't slowed down or had any issues or glitches and overall a great purchase , although I am a little disappointed with the AI as it can't screen phone calls although that is one of the reasons why I purchased it it was originally advertised for that capability but it has yet to be implemented
Value
3
Response from Samsung USBy R&R Team, April 1, 2026
Hello AnthonyMeow, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We are pleased to hear that you are pleased with the color, processing power, and overall usage of your device. We have provided a link to the complete manual to help you with all of the available options for Galaxy AI and your call screening. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US