Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Navy (Verizon)
Average customer rating
4.7
(5,290 Reviews)
Rating breakdown 5,290 reviews
5 Stars
4,135
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Navy (Verizon)
Customer Rating
5
This product has great features
on April 13, 2026
Posted by: Phonehome
[This review was collected as part of a promotion.] Galaxy AI is an amazing help in my day to day routine. From reminders to daily tasks to figuring something out, its a huge help. The camera is great for pictures and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
insane build quality
on April 12, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Hit by a car, worked perfectly fine, great battery life, runs video games just fine. Insane durability, great performance, amazing battery
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money and move on...
on April 11, 2026
Posted by: disappointed1
Hey I've been a Samsung Die Hard for many, many years. Got this S25 through T-Mobile. Didn't come with a wall plug just a cord. AI is all up in your face, you just can't seem to disable or uninstall the BLOAT. About the time you think you have the phone setup the way you want. Then come the updates, back to square one... Gets EXTREMELY warm/hot during charging. Not sure it will handle drops very well even with the best of cases. Just generally disappointed with this phone...
Response from Samsung USBy R&R Team, April 13, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not interested in using. We have also stopped providing charging adapters with new purchases as part of an effort to reduce electronic waste, and recommend using adapters from previous devices that are compatible with your new device. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Samsung s25 performance leads the pack,
on April 11, 2026
Posted by: Sspacechase
[This review was collected as part of a promotion.] Samsung has done well with S series. With further refinements through hardware advanements and great iterations through Galaxy Ai , allows for further personalation for each S series user.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung galaxy s25 is incredible
on April 9, 2026
Posted by: Jfro92
[This review was collected as part of a promotion.] The Samsung galaxy S25 is an amazing device. Galaxy AI is incredible and I use it daily for many tasks. It syncs wonderfully with my galaxy watch 8. I also have galaxy buds pro 2 and they integrate perfectly with my other devices.
I love the camera with all of its features especially the AI features wich allow me to easily edit photos.
In conclusion I love my galaxy S25 because of its great AI features, lightning fast speeds, and great battery life with fast charging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All good except the service
on April 9, 2026
Posted by: BigZKB
[This review was collected as part of a promotion.] The phone itself is great I love the features I love I love how easy it is to use the only issue that I have is that at times my text messages wouldn't come through it would just continue to download and I miss some important texts
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Screen scratched easily
on April 9, 2026
Posted by: LongTimeGalaxyUser
[This review was collected as part of a promotion.] I've never reviewed a Galaxy phone but I've been using the since the S4 or earlier. I really like everything about the phone but...
I have never had a phone screen scratch as quickly and easily as this one. There is even a small ding that catches my fingernail and I have no idea how it got there.
A great phone, but what's up with the glass?
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hi there LongTimeGalaxyUser, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We completely understand how frustrating it can be when you device is not meeting your expectations. We have provided a link to the Samsung Support Team to help you if you are in need of a repair for your device or are interested in screen protectors available to help prevent additional frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung has yet to disappoint
on April 9, 2026
Posted by: Oilstains
[This review was collected as part of a promotion.] Galaxy ai is wonderful I use it daily for work school ect I've been Samsung user for 10 years now
Value
5
Written by a customer while visiting Samsung US