Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Average customer rating
4.7 out of 5
4.7
(5,576 Reviews)
Open Ratings Snapshot
Rating breakdown 5,576 reviews
5 Stars
4,384
4 Stars
926
3 Stars
190
2 Stars
41
1 Star
35
84%of customers recommend this product. 
(
74 out of 88
)
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Customer Reviews for Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Customer Rating
3 out of 5
3
Text app bad. Sound quality worse.
on June 3, 2025
Posted by: MonkeyMomRDA
[This review was collected as part of a promotion.] I do not use AI so it bothers me. I feel like the sound quality when listening to music, videos, etc. sounds more like static when it use to be clear. The text app that comes on the phone is missing MANY of the features I used on my last Galaxy S23 and S24 phones.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey MonkeyMomRDA, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how valuable your phone is to you every day, and we are always happy to help our customers resolve any frustrations they are experiencing. We have provided a link to the full device manual to help you with the features in messaging you feel are missing or have been changed. We have also provided a link to a few articles to help you with the speakers of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Its the best!
on June 3, 2025
Posted by: AlphaI3itch
[This review was collected as part of a promotion.] Definitely a Samsung lover for life! Never cease to make me happy!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on June 3, 2025
Posted by: Harold
from Lancaster, OH
Expertise:Intermediate
Verified Purchase:Yes
This phone has an amazing screen, takes great pics
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
New s25
on June 3, 2025
Posted by: Tina
Verified Purchase:Yes
I have figured out how to completely use my new s25
I would recommend this to a friend!
Response from Samsung USBy R&R Team, June 5, 2025
Hi Tina, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are pleased to know you have been able to best align your device to your usage preferences, and have been able to discover the features of your device. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The capabilities of the phone are astonishing.
on June 3, 2025
Posted by: FOZZIE2Hottie
[This review was collected as part of a promotion.] The galaxy a.i puts the competition to shame. I can't imagine how you guys will top this one .
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love everything about.
on June 3, 2025
Posted by: KTJACOBS88
[This review was collected as part of a promotion.] Galaxy AI on this device is extremely helpful while I'm at work and can't have my phone out. I just request my phone to send a message, call someone, or do whatever task I need and it does it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I went from a s24 to a s25
on June 3, 2025
Posted by: Christine2025
[This review was collected as part of a promotion.] I had to upgrade since the last phone galaxy s24 was advertised as water resistant/ waterproof and I was on vacation and it went in the baby pool and proved it was not water resistant. It was a very sad day. I ended up going with the s25 because even though it failed the water test I still loved how the phone operates and the functions and the size of the phone was basically the same as my old phone. The galaxy AI has been a great tool I noticed my kids use it more than me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk phone
on June 3, 2025
Posted by: Treezi
[This review was collected as part of a promotion.] Worst galaxy ever made soo easily hackable this ruined my life
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 5, 2025
Hi Treezi, thank you for your feedback on your Samsung Galaxy S25. We understand how important the security of your data is to you and the amount of things you may keep on your device. We have provided a link to the Samsung Support Team. They can work with you one on one to resolve this matter, and help you gain peace of mind that your device is secure. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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