Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Average customer rating
4.7
(5,706 Reviews)
Rating breakdown 5,706 reviews
5 Stars
4,470
4 Stars
940
3 Stars
200
2 Stars
46
1 Star
50
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Customer Rating
2
Thought it would be so much better.
on August 19, 2025
Posted by: Girlneedsnewphone
[This review was collected as part of a promotion.] So far, I would say, I like the S22+ the best. I am a photographer and the camera is extremely important, and this one is no good. The quality, it's awful. You can't take good close ups anymore. It doesn't capture the colors, it's grainy. And I thought I would like it samsung AI, but I do not. It's just cheating. I have a family full of artists. And how do they compete with cheaters. And why does everybody need to be out to trick people. Way of the new world? I won't be able to get rid of this phone fast enough. And insurance that's laughable. I had the phone two months maybe three and it dropped and the BACK shattered, so you think that's covered?? The answer is NO. And yes it has a good cover on it. And uh, what used to be search buttons, will longer give you any information except to tell you that they couldn't find any anything with the screenshot provided well, if I had a screenshot why would i be asking??! Doesn't provide phone numbers or addresses or open web pages. Hate it hate it. Glad you asked huh? So now I need to win that money to get a real phone.
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25. We know how frustrating it is when your new device is not meeting your expectations. We would love to help you with the features of your device that are causing frustration. We have provided links to a few articles to help you with the camera features of your device, and troubleshoot any blurry images you are getting. We have also shared a link to the Samsung Support Team if you continue to experience this frustration, or are interested in exploring repair options for your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It just works! 😁
on August 19, 2025
Posted by: Bebflightmed
[This review was collected as part of a promotion.] The Galaxy S25 Plus is a powerhouse! The Galaxy AI features are really impressive, i can create images for free, enhance my pictures, create storybooks for my kids, and search anything on my screen with one swipe. The phone's ultra high resolution display and processing power make streaming, gaming, and watching movies come to life . I'm really impressed with how Samsung packed so many cool features into this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on August 19, 2025
Posted by: Justme6
[This review was collected as part of a promotion.] Galaxy AI helps with many features on the phone. I'm new to AI and it's not to complicated on this device. Use friendly and has a great camera for pictures! Always reliable and overall just a well made phone. I've upgraded but never because any Samsung ever stopped working simply just to upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on August 19, 2025
Posted by: Nurselyf33
[This review was collected as part of a promotion.] I have always been a fan of the galaxy ai compared to other brands, and this phone just reassures me that I will continue to be a lifelong fan! It's very quick and responsive and I put it to its truest testing abilities just using it in my everyday life and work and school. It'd be even better if Samsung would do one of their loyalist customers a solid and send over some ear buds or a good case to show me some love!! ;)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on August 19, 2025
Posted by: Charbee
[This review was collected as part of a promotion.] One of the only features that is missing is the single tap to show clock
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on August 19, 2025
Posted by: Bubbles
[This review was collected as part of a promotion.] Love all features clear pictures good communication love all application it the best phone choices
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 upgrade after 8 years
on August 19, 2025
Posted by: LouisV
[This review was collected as part of a promotion.] Upgrading to the Samsung Galaxy S25 after holding on to my old Android phone for 8 years has been nothing short of mind-blowing. The difference feels like jumping forward a decade in technology. The display alone is stunning—bright, sharp, and buttery smooth—and the speed of this phone makes everything instant compared to the lag I was used to.
What really stands out, though, is Galaxy AI. At first I thought it might just be a gimmick, but it’s genuinely useful. From summarizing messages and notes, to real-time translation, to helping me edit photos with a few taps, it’s like having a smart assistant built right into the phone. It saves time and makes everyday tasks a lot easier.
Overall, the Galaxy S25 feels like a massive leap into the future. The performance, camera quality, and AI features make my old device feel like it belongs in a museum. I couldn’t be happier with the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as my S8
on August 19, 2025
Posted by: H2oskier
[This review was collected as part of a promotion.] Larger which i didn't want and not as functional as my S8 was.
Wish i just could have gotten a new S8
Galaxy AI
Wish i just could have gotten a new S8
Galaxy AI
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hi there H2oskier, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when you have a new device that is not aligning to your expectations in functionality. Without knowing what features are causing frustration for your, we have provided a link to the complete manual for your device, and to the Samsung Support Team. These resources can help you discover the full capabilities, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US