Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Average customer rating
4.7
(5,694 Reviews)
Rating breakdown 5,694 reviews
5 Stars
4,461
4 Stars
939
3 Stars
198
2 Stars
46
1 Star
50
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Customer Rating
5
Great Samsung Device
on August 10, 2026
Posted by: Cat12Cat
[This review was collected as part of a promotion.] I chose this Samsung device because it is easy to use, reliable, and works great for everyday life. I use it for streaming, watching videos, browsing the internet, staying connected, and getting things done. The screen is clear, everything runs smoothly, and I really like the features Samsung offers. Overall, I’m very happy with my choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow, poor signal
on August 10, 2026
Posted by: DisappointedDebbie
[This review was collected as part of a promotion.] I chose this phone because it was a cheap replacement. You get what you pay for in the phone for sure. Slow response, poor internet signal. It's almost like it's glitching or trying to freeze at times.
Value
3
Response from Samsung USBy R&R Team, August 13, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25. We completely understand how important the reliable speed and connection of your device is to you every day, and we would love nothing more than to assist you with this experience. We have provided links to troubleshooting guides to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos and easy use
on August 10, 2026
Posted by: Jujuwire
[This review was collected as part of a promotion.] I chose the galaxy s 25 per my husband's research and am not disappointed. Its been great. Photo quality is great, easy to navigate, easy to use. I am not the type that upgrades whenever something new comes out so looking forward to having this phone for a while.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A refreshing change.
on August 10, 2026
Posted by: Abra00
[This review was collected as part of a promotion.] I chose the s25 as a refresher. I needed something with more options, more layers to the phone other then just call and text. I wanted something newer with more Me in mind. The s25 has been just that for me so far. From hiking, to exploring, to just everyday use this phone has held up in terms of battery life and usability. Its alot lighter then I expected to which is a huge plus!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I chose the Galaxy S25 for performance and AI
on August 10, 2026
Posted by: Satish
[This review was collected as part of a promotion.] I recently upgraded my phone, and I am so glad I chose the Galaxy S25. It has been a fantastic upgrade for everything I do throughout the day. The phone feels very sleek, light, and comfortable to hold, but it is also super-fast when switching between apps. I use it every day for work, streaming videos, and playing games during my free time. The display is bright and clear, making movies and photos look amazing. The new AI features are also super helpful; I love being able to search for items in photos instantly and clear up light in my pictures with just a tap. The battery easily lasts me all day without needing to constantly charge it. Overall, it has made my daily routine much easier and more efficient!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better
on August 10, 2026
Posted by: Latere0333
[This review was collected as part of a promotion.] Keeps turning off randomly since last update and camera use to have better quality.
Value
3
Response from Samsung USBy R&R Team, August 13, 2026
Hello Latere0333, we appreciate you sharing your feedback on your Samsung Galaxy S25. We know how valuable the uninterrupted usage of your device is to you every day. We have provided a link to an article to help you with the experience you mention with your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PHONE
on August 10, 2026
Posted by: Angel65
[This review was collected as part of a promotion.] I always choose Samsung ITS dependable n easy to use love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 10, 2026
Posted by: Skard2
[This review was collected as part of a promotion.] I always go with Samsung its the best. Ive never had any issues
Value
5
Written by a customer while visiting Samsung US