Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Average customer rating
4.7
(5,706 Reviews)
Rating breakdown 5,706 reviews
5 Stars
4,470
4 Stars
940
3 Stars
200
2 Stars
46
1 Star
50
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Posted by: Rogdoger45
Verified Purchase:Yes
just switched to the Galaxy S25 and wow — this thing is smooth, fast, and the camera is 🔥. Battery lasts all day and the AI features are actually useful. Samsung nailed it.
Response from Samsung USBy R&R Team, December 23, 2025
Hey Rogdoger45, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are ecstatic to hear that you are so happy with the amazing features and capabilities of your device, and that the battery is lasting throughout the day. We would love to hear from you again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Should've got a Motorola
on December 21, 2025
Posted by: AgentJ25
Expertise:Intermediate
I feel like I went back in time with this phone. I Traded in a perfectly good s21 because I needed dual Sim but lost call/speaker quality, video and photos are terrible. I was reluctant to get another samsung device and can assure I will not be again in the future.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello AgentJ25, we appreciate your feedback on your Samsung Galaxy S25. We know how distressing it is when you have a new device that is not meeting your expectations. We have provided links to a few articles to help you with the audio quality of your device. We have also shared links to an article to help you with the different camera settings and features for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Mary
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with my new Galaxy S25. The camera takes very good pictures. I had a s22 and I think things are easier to use on the 25.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Mark
from Beaumont California
Expertise:Beginner
Verified Purchase:Yes
Smaller then, I thought it would be.I forgot to look at the dimensions, but it works wonderful
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Kts14
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
It was easy to switch my info from my old galxy to the new phone! The pictures are great quality and the AI feature is cool! Also the color is so pretty!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelming upgrade from Galaxy S21
on December 17, 2025
Posted by: skatinghorse
I have been using my Galaxy S21 for over 3 years. I purchased a new S25 and I use the camera extensively at work and home for documenting repairs and capturing small details of items. I was surprised to find the S21 outperforms the S25 camera. I think a lot of background processing occurs on the S25 that hurts the quality of images in some areas. I tried to turn off any settings related to image post processing and enhancing but i still get the same results. This makes me believe that this model relies on a lot of software post processing for advertised image quality. Also the UI and entire user experience has lateral improvements which is good if you don't like change. The AI integration is cute. I returned this phone for a refund.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 18, 2025
Hey there Skatinghorse, we appreciate your feedback on your Samsung Galaxy S25. We know upgrading to a new device can come with a bit of a learning curve, and we are always happy to assist our customers with any frustrations they are experiencing. We have provided a link to an article that helps with the camera settings and features of this device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Great phone.
Snappy user interface, good build quality.
I prefer the smaller sized Samsung phones (s10) so if you are looking for something a little smaller sized than the standard phones today, this phone is a good fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Jason, we appreciate your feedback on your Samsung Galaxy S25. We love hearing how much you are loving the usage of your phone, find the usage fast, and that the device feels good to you in your hand. We have provided a link to the complete manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Ajay kumar
from California
Expertise:Beginner
Verified Purchase:Yes
Phone is nice easy operate Including AI function better look
I would recommend this to a friend!
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, December 16, 2025
Hello Ajay kumar, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage and features of your device, and that you are finding Galaxy AI useful for you. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US