Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Average customer rating
4.7
(5,702 Reviews)
Rating breakdown 5,702 reviews
5 Stars
4,468
4 Stars
939
3 Stars
199
2 Stars
46
1 Star
50
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 128GB - Icyblue (Verizon)
Customer Rating
5
I enjoy my phone. Easy to use.
on April 13, 2026
Posted by: Beloved
[This review was collected as part of a promotion.] I am going to start learning more about AI. I am 72 years old & not tech savvy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nuanced device
on April 13, 2026
Posted by: Tphoneguy
[This review was collected as part of a promotion.] So many useful features!
Camera, phone, computer! It's a veritable Swiss Army of technology.
If I could have just one device on a desert island, this would be it. I'm sort of a big fan of all things Samsung, but this one rocks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Powerhouse that Doesn't Fail
on April 13, 2026
Posted by: XiraZor
[This review was collected as part of a promotion.] From Galaxy AI to to the powerful CPU, this phone is honestly everything I've ever needed in a phone. It helps me in the morning with a personalized calendar and weather report with Now Brief powered by Galaxy AI. It has the most beautiful rear camera I've ever used which helps snap gorgeous pics of my family. It powers straight through games like Honkai Star Rail with it's ridiculously strong CPU and GPU and the ability to use a frame booster. Honestly, I can't find a single fault with it! Even the display is just Chef's Kiss. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI feature is amazing and helps me every day
on April 13, 2026
Posted by: Lucidbmx23
[This review was collected as part of a promotion.] The Galaxy AI feature has helped me progress in my work life and my everyday life helping me solve every day problems
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 13, 2026
Posted by: Phonehome
[This review was collected as part of a promotion.] Galaxy AI is an amazing help in my day to day routine. From reminders to daily tasks to figuring something out, its a huge help. The camera is great for pictures and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
insane build quality
on April 12, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Hit by a car, worked perfectly fine, great battery life, runs video games just fine. Insane durability, great performance, amazing battery
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money and move on...
on April 11, 2026
Posted by: disappointed1
Hey I've been a Samsung Die Hard for many, many years. Got this S25 through T-Mobile. Didn't come with a wall plug just a cord. AI is all up in your face, you just can't seem to disable or uninstall the BLOAT. About the time you think you have the phone setup the way you want. Then come the updates, back to square one... Gets EXTREMELY warm/hot during charging. Not sure it will handle drops very well even with the best of cases. Just generally disappointed with this phone...
Response from Samsung USBy R&R Team, April 13, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not interested in using. We have also stopped providing charging adapters with new purchases as part of an effort to reduce electronic waste, and recommend using adapters from previous devices that are compatible with your new device. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung s25 performance leads the pack,
on April 11, 2026
Posted by: Sspacechase
[This review was collected as part of a promotion.] Samsung has done well with S series. With further refinements through hardware advanements and great iterations through Galaxy Ai , allows for further personalation for each S series user.
Value
4
Written by a customer while visiting Samsung US