Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Mint (Verizon)
Average customer rating
4.7
(4,562 Reviews)
Rating breakdown 4,562 reviews
5 Stars
3,601
4 Stars
727
3 Stars
156
2 Stars
36
1 Star
42
87%of customers recommend this product.
(
139 out of
159)
Customer Reviews for Samsung - Galaxy S25 128GB - Mint (Verizon)
Posted by: Kath
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
The S25 is very frustrating due to the messaging changes, and settings and apps the user cannot control. Wish I had my S22 back.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Kath, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it can be when software updates have been made that change the functionality from your previous device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and help you discover all of the capabilities of your phone. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good product
on November 11, 2025
Posted by: Ali2025
[This review was collected as part of a promotion.] Al features is great, the phone is sold build and takes alot to break.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy s25 is a fast efficient device
on November 21, 2025
Posted by: Captianjonnydetro
[This review was collected as part of a promotion.] I have found the galaxy s25 to be a very capable device able to preform in a fast efficient manner. Much faster then my old model, I use it to log in my work hours and before/after photos, my old phone took a couple minutes to upload my photos, with the galaxy s25 it only takes me seconds to log in to work allowing my to spend more time actually working and not sitting waiting for my phone. I love the galaxy s25 and would highly recommend it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I was shocked onHow well this phone works looks an
on November 23, 2025
Posted by: Irishman25xxx
[This review was collected as part of a promotion.] If I had a choice to pick another phone I most likely would not. And I would recommend this phone to anyone I know. The Samsung Galaxy S25 has been the best phone that I have owned. I think out of all phones that I've ever had. Since 2004, I'm very pleased and satisfied with t. Reliability, durability and quality of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money and move on...
on April 11, 2026
Posted by: disappointed1
Hey I've been a Samsung Die Hard for many, many years. Got this S25 through T-Mobile. Didn't come with a wall plug just a cord. AI is all up in your face, you just can't seem to disable or uninstall the BLOAT. About the time you think you have the phone setup the way you want. Then come the updates, back to square one... Gets EXTREMELY warm/hot during charging. Not sure it will handle drops very well even with the best of cases. Just generally disappointed with this phone...
Response from Samsung USBy R&R Team, April 13, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not interested in using. We have also stopped providing charging adapters with new purchases as part of an effort to reduce electronic waste, and recommend using adapters from previous devices that are compatible with your new device. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly resistant
on November 27, 2025
Posted by: valeghan
[This review was collected as part of a promotion.] Almost 3 years using this phone and it still works as the first day. It is fast, durable, reliable. Battery last a little less than before but it still last all the day using it normally.
Despite it is an "old phone", it still receive updates such as Galaxy AI features that are blowminding.
Despite it is an "old phone", it still receive updates such as Galaxy AI features that are blowminding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S25 is terrible
on April 25, 2025
Posted by: Lapsoo
My last gr8 Samsun' was S10E. Since then I ve got S22 & S25 now. The last 2 are terrible phones which I hate
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
1, no customized notifications
2, buttons on 1 side are problem for making screenshots
3, power button in center is problem to set phone in car holders
Generaly Samsung's going down hill
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Lapsoo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important specific features of your device are to you, and we would love to help you best align the settings of your device to your preferences. We have provided a link to the full device manual to help you with any available customizations. For the screenshot if the button presses are uncomfortable for your hand, you can use a swipe gesture across the screen with the side of your hand to capture a screenshot with ease. We have lastly shared a link to the Samsung Support Team if you ever have questions about your Samsung products.Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Decent new droid
on July 2, 2025
Posted by: SamsungAlways
[This review was collected as part of a promotion.] Don't want most of the galaxy AI features. Samsung and Google accounts being weird since transferring to new phone from galaxys21
Value
4
Written by a customer while visiting Samsung US