Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Mint (Verizon)
Average customer rating
4.7 out of 5
4.7
(3,770 Reviews)
Open Ratings Snapshot
Rating breakdown 3,770 reviews
5 Stars
3,001
4 Stars
577
3 Stars
126
2 Stars
31
1 Star
35
88%of customers recommend this product. 
(
138 out of 157
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 128GB - Mint (Verizon)
Customer Rating
5 out of 5
5
great features on this phone
on December 7, 2025
Posted by: Shopforfun92
[This review was collected as part of a promotion.] Galaxy S25 works great and takes great photos, I can now receive calls and hear the other person talking
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
WOW! I simply LOVE the POTENTIAL SCAM FILTER!
on April 6, 2025
Posted by: Victoria
[This review was collected as part of a promotion.] No more wondering WHO is calling anymore! When there isn't a NAME (i.e., UNKNOWN or PRIVATE) and/or a TELEPHONE NUMBER... NO WORRIES... The Galaxy S25 IDENTIFIES ALL CALLS IMMEDIATELY! The BLOCKING FEATURE IS QUICK, SEAMLESS AND GREAT ALSO!! THANK YOU SO VERY, VERY MUCH SAMSUNG!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Victoria, we appreciate your feedback on your Samsung Galaxy S25. We are so happy to hear that the features of your phone have brought you peace of mind and comfort when receiving phone calls and whether or not you want to answer or receive further calls in the future. We have provided links to a few resources to help you further explore the full capabilities of your device including Galaxy AI, and answering any questions you may have as you continue usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Heat
on May 20, 2025
Posted by: Anonymous
from Gilroy
Expertise:Intermediate
My phone gets hot like if it's going to explode it happens alot. I did not have any issues with any other S range models. I got this phone 2 weeks ago and my phone get hot everyday like it's on fire
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hi Harman Singh, we appreciate your feedback on yoru Samsung Galaxy S25. We know how important your device is to you every day, and the temperature being a vital piece of your usage and enjoyment. We have provided a link to a troubleshooting guide to help you address this experience with your phone. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DO NOT BUY
on August 4, 2025
Posted by: Memyselfneye
[This review was collected as part of a promotion.] This phone is the absolute worst phone I have ever owned. I thought I was upgrading from my Note 20 Ultra and did a huge downgrade. It completely sucks.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 6, 2025
Hi Memyselfneye, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it can be when you have a new device that is not operating as expected. Without knowing what features or changes are causing frustration for you, we have provided links to the complete manual for your device, and to the Samsung Support Team to help you align the settings, discover the full capabilities, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25
on October 27, 2025
Posted by: Jonathan
from Colorado
Expertise:Expert
Verified Purchase:Yes
Fast, good battery life, sound and screen are great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 28, 2025
Hey Jonathan, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We couldn't be happier to hear that you are enjoying the enhanced speed, battery life, and audio quality of your device. We have provided a link to the complete manual for your device to help you explore additional features like Galaxy AI and integrate them in to your usage. We have also provided a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 PHONE
on October 31, 2025
Posted by: Texasrose63
[This review was collected as part of a promotion.] I prefer a larger phone. I also like a stylus. The camera is amazing!!
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone
on January 29, 2026
Posted by: Harleigh
Expertise:Beginner
Verified Purchase:Yes
Product is very good electronic device, I much like
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hey Harleigh, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are finding this device to be good for your usage. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your preferences, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad advice
on April 20, 2025
Posted by: James
I continue to get updates that mess me up. I have to seek advice as to change things back. The latest suggested i swipe to view most popular apps. Out of curiosity, I did and completely lost my Home screen setup. Now I can't even make calls
Response from Samsung USBy R&R Team, April 21, 2025
Hey James, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided a link to the Samsung Support Team to offer one on one assistance with your updates and settings of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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