Customer reviews from Samsung US
Samsung - Galaxy S25 128GB - Mint (Verizon)
Average customer rating
4.7
(3,734 Reviews)
Rating breakdown 3,734 reviews
5 Stars
2,977
4 Stars
573
3 Stars
123
2 Stars
30
1 Star
31
88%of customers recommend this product.
(
116 out of
132)
Customer Reviews for Samsung - Galaxy S25 128GB - Mint (Verizon)
Customer Rating
2
No SD Card or Headphone Jack.
on November 8, 2025
Posted by: Lune
from Rhode Island
Expertise:Intermediate
In general, this is a fairly decent phone. However, there are some 'new' features which are pointlessly enraging. I've had multiple phones in the past, but this is the FIRST to decide to omit the SD card slot. I've had to clear out storage every few months, which is a major time sink, and I don't want to have to clear apps that I enjoy or need, or relocate or get rid of photos that I cherish. I've never had the video recording time limit, except for this phone. Yes, there is Google Drive and OneDrive, but I don't want to put all of my information in Google, which is getting less tolerable and trustworthy by the day, and OneDrive is going to be difficult to navigate since I don't typically use Microsoft software. There are storage apps which are wholly unintuitive and do not work. DropBox has a ridiculous limit. I've even tried putting everything on a flashdrive, but I don't like how inconvenient it is to fish for a flash drive just to see a photo of my wife from a year ago, plus it disorganized my photos' time stamps, so they're all out of order now, so flashdrives aren't a reliable solution for this either. SD cards are imperative to the ability of the phone's owner to be able to keep all of their information and storage local and comfortably accessible. What is less new yet still as frustrating is the abandoning of the headphone jack. Headphone jacks meant you only ever had to carry around a single pair of earbuds, not a bulky case for your phone and a normal pair for literally everything else. It also meant we didn't have no choice but to deal with trying to connect to bluetooth and somehow accidentally streaming sound to a TV and then disconnecting and reconnecting and etc etc etc. Headphone jacks were simple, easy, reliable, and intuitive. This... simply put, is just not. And I do know that there are splitters that can be connected to the phone to lead to a charging port and headphone jack, but I've had to go through 3 of those with my past phone and they never worked. I will admit that I never tried that with this phone, however, phones are already so expensive, and this is just adding more expenses on top of that, for something that could have easily been added onto the phone itself. This is a smaller perk of headphone jacks, but I know having charms connected to headphone jacks was quite popular before this forced transition away from headphone jacks entirely. While I never had any, I know it was rather popular and they did look nice and add a personal touch to a person's phone. Now, I am aware that your excuse for getting rid of these crucial features on phones is that it helps make the phones more waterproof. I, personally, have never heard of anyone's phone being damaged because they got water *in the headphone jack*. The charging port? Certainly. Dropping the entire phone in water? Again, not uncommon. But the advice is always to get the water out of the charging port. Headphone jacks were never a waterproofing issue, and if they were, I'm sure it was barely noticed, as it was completely a non-issue for every single person I've known. It may be an issue in manufacturing, however, it has been a very easily solvable issue ever since phones had headphone jacks. The SD card slots were also so tight and so small that, again, it seems nearly impossible to get water in there, especially to a harmful extent, and especially without first damaging the much more damagable charging port. Also, there is still a hole for the microphone at the bottom of the phone! Water could surely much more easily get in there than an SD card slot, and it doesn't seem like much of a waterproofing upgrade when the headphone jack was, again, not much of a problem. At least give users the option to opt for bluetooth and wireless or to stick to the reliable earbuds. And the lack of an SD card has really been killing me. There have been plenty of people complaining about the lack of headphone jacks and SD cards, but I haven't seen one person here claim that it's a brilliant idea and makes everything so much easier. Even so, I'm sure you would make more money and happy customers if you allowed for a choice. Even with a separate phone which is exactly the same but includes the headphone jack and SD card slot, so that you don't have to include them for those who don't want them (because, let's be honest, money is the real reason why the headphone jack and SD card have been forgone), but at least those who do need them are more likely to continue to purchase from Samsung rather than seeking alternatives, which do include a headphone jack and SD card slot, elsewhere. I loved having physical components to phones. They were easy and intuitive. This, again, is just not.
I also don't like AI being everywhere. I managed to turn most of it off, but it's still taking up space in my phone. I know many people think that it's a "step into the future," but at least, again, make it optional. I truly hate AI, and I know many people disagree, but plenty of people also do agree with me that AI does not belong on their phones. Even with the "AI Topics" on this review screen — why should I have an AI telling me what to say in my review of a product! It doesn't know my gripes or What I enjoy about the product. And it's a harmful waste of energy.
Other than the obvious complaints, the phone seems to be a fairly decent standard phone. Nothing unordinarily positive and notable.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello Lune, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know that changes to the hardware and usage of your device can come with a learning curve and cause frustration as you adjust to these changes. We have provided a link to the full manual for your device, as using a USB-C to headphone jack adapter can require some settings changes to operate fully. We have also shared a link to the Samsung Support Team if you would like assistance with different storage options, and best organizing your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
The phone runs fast. Good video quality.
on November 22, 2025
Posted by: VinnieD
[This review was collected as part of a promotion.] Galaxy AI is amazing. But when playing any games every one of them crashes. And my camera keeps failing.
Value
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi VinnieD, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage of Galaxy AI on your device. We have provided links to a few troubleshooting guides to help you maximize the speed and resolve the crashing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
1
No SD Card
on February 28, 2025
Posted by: Weapon
No SD Card makes this not even a consideration as a practicle device.
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Weapon, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S25. We understand that our customers may need more storage than comes installed with their device. We have moved away from physical storage expansion to help with the durability and water resistance of devices. We do have available cloud based digital expansion options that will help you keep all of your important data and media, as well as access to it across your ecosystem. We have provided a link to the Samsung Support Team if you have any questions about this feature. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst upgrade
on April 25, 2025
Posted by: Chris
Worst upgrade ever! Please undo it. Absolutely HATE it!
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Chris, we appreciate you sharing your feedback on your Samsung Galaxy S25. We know how valuable your phone is to you every day and we are always happy to assist our customers with any frustrations they are experiencing. Without knowing the details of your experience, we have provided links to the full device manual and the Samsung Support Team to help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Simple Yet Effective
on February 25, 2025
Posted by: mishacherrie
[This review was collected as part of a promotion.] I like my Android because of its easy to use style and relatively low cost. My biggest complaint is that when trying to switch between tabs, it often refreshes the page and I have to start over with receiving and entering a needed security code.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25: My new daily driver.
on February 20, 2025
Posted by: EverydayUser
[This review was collected as part of a promotion.] Okay, so I've been using the S25 for a bit now, and honestly, I'm impressed. The way it just zips between apps is awesome – no lag, no stutter, just smooth. For work, it's a lifesaver, especially when I'm juggling emails, Slack, and spreadsheets. And the audio eraser? Game changer! I'm on calls all the time, and being able to eliminate background noise is huge. Okay, so the other day I was on a super important conference call while walking my dog (don't judge, multi-tasking is my life!). Usually, that's a recipe for disaster – barking dog, wind noise, you name it. But with the S25's audio eraser? Crystal clear call. My boss actually complimented me on how professional I sounded! That feature alone has made this phone worth it. Seriously, it saved me from some serious embarrassment.
Streaming and gaming are pretty good too, everything runs smoothly. For the price, it's a steal.
Streaming and gaming are pretty good too, everything runs smoothly. For the price, it's a steal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Why mess with it?
on April 28, 2025
Posted by: Mackdaty
Messaging app has "new and improved" features. I just want to have a quick link to my favorites which is no longer at the top of recents. The " tiny" battery life percentage icon in the top left is not adjustable for size and the font is uncolored and left clear which renders it unreadable with light backgrounds.
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Mackdaty, we appreciate your feedback on your Samsung Galaxy S25. We understand how important the usage of your device is to you every day, and wanting to best align the settings and capabilities to your preferences. We have provided a link to the complete manual for your device to help you discover the capabilitie and adjust the settings at your convenience. We have also provided a link to the Samsung Support Team if you prefer one on one assistance from our team of experts through chat. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear, lightning fast operating system.
on November 21, 2025
Posted by: Webandit2316
[This review was collected as part of a promotion.] I use my phone everyday for work. Its unbelievably user friendly. I love this phone
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey Webandit2316, we are grateful for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are happy with the usage of your phone, and that you are finding it so easy to use for a range of daily tasks. We have shared links to resources to help you discover additional capabilities with your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US